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BSoD After Notice Windows Has Blocked Some Programs From Loading @ Log


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#1
Gene R

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The computer is a Dell Inspiron 531, Windows Vista, AMD X2, 64bit

It had 'Privacy Protection' but finally got that removed but when I first checked the PC out, after logging into Windows (normally) got a popup stating Windows Has Blocked Some Programs From Loading. When I click on the msg it goes to a BSoD and that has IRQL_Not_Less_Or_Equal, does a data dump then re-boots. Still does the samething after I got Privacy Protection removed.

In Safe Mode With Network Connection internet explorer will not connect. So, any logs etc., I need to submit will have to be ran in Safe Mode, saved, and sent from another PC.

Where/how should I start? Also, I travel in my job so I will be in front of the 'bad' PC off and on...please do not give up on me... I will always get back to it.

Thanks...
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#2
rshaffer61

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Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.



Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads
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#3
Gene R

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Thanks for the reply. I followed your instructions and here are the reports.

Event Viewer Report:

Log Name: Application
Source: Microsoft-Windows-EventSystem
Date: 12/19/2011 9:59:58 AM
Event ID: 4609
Task Category: Event System
Level: Error
Keywords: Classic
User: N/A
Computer: Brian-PC
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />
<EventID Qualifiers="49152">4609</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>16</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-19T14:59:58.000Z" />
<EventRecordID>115473</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Brian-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp</Data>
<Data Name="param2">45</Data>
<Data Name="param3">8007043c</Data>
</EventData>
</Event>

WhoCrashed Report:
System Information (local)
--------------------------------------------------------------------------------

computer name: BRIAN-PC
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
CPU: AuthenticAMD AMD Athlon™ 64 X2 Dual Core Processor 3800+ AMD586, level: 15
2 logical processors, active mask: 3
RAM: 2078023680 total
VM: 2147352576, free: 2033061888



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Mon 12/19/2011 2:48:16 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121911-01.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E3C83C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Mon 12/19/2011 2:48:16 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E3C83C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Fri 12/16/2011 10:02:10 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121611-03.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E6E83C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Fri 12/16/2011 9:23:53 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121611-02.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E4483C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Fri 12/16/2011 9:16:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121611-01.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E3C83C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Mon 12/12/2011 8:31:47 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121211-05.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E6383C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Mon 12/12/2011 8:25:08 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121211-04.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E7683C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Mon 12/12/2011 7:16:49 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121211-03.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E7083C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Mon 12/12/2011 6:40:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121211-02.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E2C83C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Mon 12/12/2011 6:35:58 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121211-01.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E7483C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Fri 12/9/2011 11:35:28 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini120911-03.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E6883C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Fri 12/9/2011 9:52:13 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini120911-02.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E6E83C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL




On Fri 12/9/2011 9:44:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini120911-01.dmp
This was probably caused by the following module: raspptp.sys (raspptp+0xCC84)
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF81E2B83C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\raspptp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Peer-to-Peer Tunneling Protocol
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: raspptp.sys Microsoft Corporation IRQL_NOT_LESS_OR_EQUAL





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

13 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

raspptp.sys (Peer-to-Peer Tunneling Protocol, Microsoft Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Thanks for your help
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#4
rshaffer61

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All your errors are generated by the following file...raspptp.sys

Below is a explanation of the file but in short it is a Windows system file.

The process Peer-to-Peer Tunneling Protocol belongs to the software Microsoft Windows Operating System by Microsoft Corporation.

Description: raspptp.sys is located in the folder C:\Windows\System32\drivers. Known file sizes on Windows 7/XP are 48,384 bytes (91% of all occurrence), 46,208 bytes, 72,192 bytes, 46,336 bytes.http://www.file.net/process/raspptp.sys.html
The driver can be started or stopped from Services in the Control Panel or by other programs. It is a Windows system file. The program is not visible. It is a Microsoft signed file. raspptp.sys seems to be a compressed file. Therefore the technical security rating is 0% dangerous.



The first step is to make sure the System Files are not corrupted in relationship to this file. To do this you need to run System File Checker or AKA SFC by doing the next set of instructions.

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
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#5
Gene R

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Thanks! The owner will bring me the Windows and/or Restore disk tomorrow. I'll post as soon as I run your suggestions.

Again, thanks for your help....
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#6
rshaffer61

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Restore disk will not help. You will need the Windows installation disk. Since this is a Dell I highly doubt the disks will work but you can try.
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#7
Gene R

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Okay, the owner brought in the original Vista disk and I've ran SFC /ScanNow in Command Prompt At Book.

So far, it has scanned twice and indicates no errors found to repair. You suggested running it several times, it that required if it found items to be repaired or what do I do when no errors were found?

Thanks...
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#8
rshaffer61

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If it found no errors then no need to run it again.
At this point i am going to contact one of our malware techs and see if they can help you run a deeper scan on the system to see if there is something hidden.
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#9
Gene R

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Thanks...
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#10
rshaffer61

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I messaged one of the best and asked him to assist. I trust him without any doubts. If he says it is not infected then I will continue. If it is he will instruct you further and I will monitor everything. :thumbsup:
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#11
Gene R

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I ran OTL and have the log. I didn't add it because I read somewhere not to until instructed. Would you like it???
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#12
rshaffer61

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Nope that can only be attached in a malware topic and even then only a Malware Tech can use it.
Essexboy is reviewing this topic and he is my Malware guy so wait till he responds in a bit.
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#13
Essexboy

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Hi there lets check out the net services first

Can you please download this farbar service scanner

Put it on the desktop and double click to run it
[attachment=54658:Capture.JPG]
Tick "Internet services" option.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.
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#14
Gene R

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Okay, ran FSS and here is the log. A couple to things to remember, I can only log into the WS in Safe Mode. I did Safe Mode w/Networking to run this. Also, even when logged in SM W/Network I still can not connect to the internet. Here is the log...

Farbar Service Scanner
Ran by Brian (administrator) on 21-12-2011 at 18:01:12
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
********************************************************

Internet Services:
=================
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open afd registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open afd registry key. The service key does not exist.


Connection Status:
=================
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


File Check:
==========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-08-10 14:14] - [2010-06-16 11:04] - 0905088 ____A (Microsoft Corporation) A474879AFA4A596B3A531F3E69730DBF

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****
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#15
Gene R

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I'm going to be away until about 7:30 EST in the morning. I will do anything you request at that time and post the results.

Thanks for all your assistance....
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