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Vista Antivirus 2012


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#31
RKinner

RKinner

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sfc  /scannow
net  start  >>  \junk.txt
ipconfig  /all  >>  \junk.txt
netsh  winsock  show  catalog  >>  \junk.txt 
notepad  \junk.txt
(Copy and Paste or Attach C:\junk.txt to your next Reply.)

msconfig
(Go to Services tab and click on the box to hide Microsoft Services then uncheck
everything that remains. Go to Startup tab and uncheck everything. OK and
reboot. If it doesn't run faster then go back into msconfig and recheck the
things you turned off. If it helps then go back and turn on a few items each
time until you find the culprit.)
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#32
Kristi2565

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These Windows services are started:

Cryptographic Services
DCOM Server Process Launcher
Plug and Play
Remote Procedure Call (RPC)
TPM Base Services
User Profile Service
Windows Event Log
Windows Management Instrumentation

The command completed successfully.


Windows IP Configuration

Host Name . . . . . . . . . . . . : TRP-FEB09
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [TCP/IP]
Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1001
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 1
Protocol: 6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [UDP/IP]
Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1002
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 2
Protocol: 17
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [RAW/IP]
Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1003
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 3
Protocol: 0
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [TCP/IPv6]
Provider ID: {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1004
Version: 2
Address Family: 23
Max Address Length: 28
Min Address Length: 28
Socket Type: 1
Protocol: 6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [UDP/IPv6]
Provider ID: {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1005
Version: 2
Address Family: 23
Max Address Length: 28
Min Address Length: 28
Socket Type: 2
Protocol: 17
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [RAW/IPv6]
Provider ID: {F9EAB0C0-26D4-11D0-BBBF-00AA006C34E4}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1006
Version: 2
Address Family: 23
Max Address Length: 28
Min Address Length: 28
Socket Type: 3
Protocol: 0
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: RSVP TCPv6 Service Provider
Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1015
Version: 2
Address Family: 23
Max Address Length: 28
Min Address Length: 28
Socket Type: 1
Protocol: 6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: RSVP TCP Service Provider
Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1016
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 1
Protocol: 6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: RSVP UDPv6 Service Provider
Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1017
Version: 2
Address Family: 23
Max Address Length: 28
Min Address Length: 28
Socket Type: 2
Protocol: 17
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: RSVP UDP Service Provider
Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1018
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 2
Protocol: 17
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{25108261-8D72-49CC-80B9-4C97455452C0}] SEQPACKET 2
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1169
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -2
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{25108261-8D72-49CC-80B9-4C97455452C0}] DATAGRAM 2
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1170
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -2
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7109D5BF-BC05-4909-B065-141B88902BE0}] SEQPACKET 4
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1171
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -4
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7109D5BF-BC05-4909-B065-141B88902BE0}] DATAGRAM 4
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1172
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -4
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FF68F21-A2FD-4535-BD96-2878132B1157}] SEQPACKET 0
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1173
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -2147483648
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FF68F21-A2FD-4535-BD96-2878132B1157}] DATAGRAM 0
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1174
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -2147483648
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{25108261-8D72-49CC-80B9-4C97455452C0}] SEQPACKET 3
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1175
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -3
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{25108261-8D72-49CC-80B9-4C97455452C0}] DATAGRAM 3
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1176
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -3
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9F68CEC7-1CB5-421C-B20D-27FE022401AB}] SEQPACKET 1
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1177
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -1
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9F68CEC7-1CB5-421C-B20D-27FE022401AB}] DATAGRAM 1
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1178
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -1
Protocol Chain Length: 1

Name Space Provider Entry
------------------------------------------------------
Description: Network Location Awareness Legacy (NLAv1) Namespace
Provider ID: {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space: 15
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: E-mail Naming Shim Provider
Provider ID: {964ACBA2-B2BC-40EB-8C6A-A6DB40161CAE}
Name Space: 37
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: PNRP Cloud Namespace Provider
Provider ID: {03FE89CE-766D-4976-B9C1-BB9BC42C7B4D}
Name Space: 39
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: PNRP Name Namespace Provider
Provider ID: {03FE89CD-766D-4976-B9C1-BB9BC42C7B4D}
Name Space: 38
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: Tcpip
Provider ID: {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space: 12
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: NTDS
Provider ID: {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space: 32
Active: 1
Version: 0
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#33
Kristi2565

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Still will not boot normally.
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#34
RKinner

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OK. Boot into Safe Mode with networking then

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Type with an Enter after each line:
net start  >  \junk.txt
sc  query  afd  >>  \junk.txt

sc  query  netbt  >>  \junk.txt

sc  query  tcpip  >>  \junk.txt

sc  query  dhcp  >>  \junk.txt

notepad  \junk.txt



Copy and paste the text from Notepad or attach the file to your next reply.
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#35
Kristi2565

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These Windows services are started:

Cryptographic Services
DCOM Server Process Launcher
DNS Client
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Remote Procedure Call (RPC)
Smart Card
TPM Base Services
User Profile Service
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Management Instrumentation
Workstation

The command completed successfully.


SERVICE_NAME: netbt
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: tcpip
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: dhcp
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
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#36
Kristi2565

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I was able to reboot in safe mode with networking but unable to get online
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#37
RKinner

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don't see
sc query afd

Did it not work?

dhcp is not running so my guess is that afd is missing.

http://www.geekstogo...ost__p__2092721

Download the two files attached to http://www.geekstogo...ost__p__2092721

Don't try and open them. Rename the afd.txt file to afd.reg and the fileafd.txt file to afd.sys. If you can't see the .txt extension on the downloaded files then:

If using Windows XP:

Close all programs so that you are at your desktop.
Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and exit My Computer.
Now your computer is configured to show all hidden files.


If using Windows Vista or Windows 7:

Close all programs so that you are at your desktop.
Open the Control Panel menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and exit My Computer.
Now your computer is configured to show all hidden files.


Put both files on a USB drive and move them to the desktop of the sick PC. Copy the afd.sys file to c:\windows\system32\drivers\
It may already be there in which case you didn't need it. Go on to the next step.

Now right click on afd.reg and select MERGE. Allow it to merge then reboot.

See if you have connectivity now.
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#38
Kristi2565

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Can I download to my laptop and then move to other machine via flash drive?
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#39
RKinner

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yes
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#40
Kristi2565

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ok. Downloaded files to laptop moved to infected pc. Made changes to "Folder Options" on infected pc. Renamed files, moved to desktop, merged and then rebooted. Was able to reboot normally, with connectivity.

Need to go home and check on the family. Will be back at it tomorrow. Thanks for the help. Seems like we are making progress. What is next?
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#41
RKinner

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Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Type with an Enter after each line:

sc query afd


sc query dhcp

Does it say afd is running?
Does it say dhcp is running?
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#42
Kristi2565

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Yes they are running.
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#43
RKinner

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Can you get on the internet?

If not:

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Type with an Enter after each line:


ipconfig  /all  >  \junk.txt


notepad  \junk.txt

Copy and paste or attach c:\junk.txt
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#44
Kristi2565

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yes posting from infected machine. FireFox will not start but Explorer is working fine. I guess Ill need to reload FireFox.
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#45
RKinner

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ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Rightclick on ComboFix and select Run As Administrator to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then right click and Run as Administrator

If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Download aswMBR.exe ( 511KB ) to your desktop.
Right click aswMBR.exe and Run as Administrator

change the a-v scan to None.
uncheck trace disk IO calls
Click the "Scan" button to start scan
On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply


Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.




Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Do the following:
  • Click on the Start button and then choose Control Panel.
  • Click on the System and Security link.

    Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link so just click on the Administrative Tools icon and skip to Step 4.
  • In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.
  • In the Administrative Tools window, double-click on the Computer Management icon.
  • When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.

    After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.

    Note: If you don't see Disk Management listed, you may need to click on the |> icon to the left of the Storage icon.
Take a screen Shot of the Disk Management Window and attach the screen shot to your reply. Make sure that the column with the partition size is visible.
http://graphicssoft....nscreenshot.htm Save the file as a .jpg or the forum won't allow it.

Ron
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