I don't know what the problem is but I must confess that I was not using an official charger and it was killing off my battery - it had been telling me for a good few months that my battery would need replacing. The last time I used the laptop before this happened the battery had finally give out - it was saying that it was not charging at all and was just running off mains. Could that be the issue? I have since bought a new official charger and battery.
First of all I get a screen asking if I want to Launch Startup Repair (which then freezes on the light blue screen) or Start Windows Normally (which gives me BSOD and restarts). When I try to run the Operating System disc I got with the laptop it asks me about the language and stuff and then freezes on the light blue screen again. Is that even the right disc?
Any help would be much appreciated, thank you