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A disk read error occurred Press Ctrl + Alt + Del to restart


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#1
momoboyd

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My children was using this laptop without power cord and battery died. They plug the power cord and Window was checking error since it was turned off without shut down properly. In the middle of the process, the laptop froze, and my child shut it off.
When he pushed the power button, it said "A disk read error occurred Press Ctrl + Alt + Del to restart".

I have tried to start safe mode. Nothing happened. I tried all other options, nothing happened.
On Vaio help forum, it said:

If safemode is unreachable your only other option is to enter the recovery partition.
at the VAIO logo press [F10] a few times and "edit boot options" will appear.
once in the rescue partition run a hardware diagnostics, and then reboot normally. sometimes just loading the rescue partition can repair it , but not always.

If this does not work rescue data will let you back up your documents within the rescue partition to save your data before performing the C drive recovery.


But I can't get to C prompt. What else can I do?

Windows loads but would not start. After window corporation screen appears, I just get black screen. Nothing happen after that.

This is my system information:
Sony VAIO VGN-NS110E/S 15.4-Inch Laptop
2.0 GHz Intel Pentium Dual-Core T3200 Processor
2 GB RAM, 160 GB Hard Drive
Vista Premium

Thank you.

Edited by momoboyd, 17 December 2011 - 11:14 AM.

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#2
phillpower2

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Hi and :welcome: momoboyd sorry to hear you are having this issue.
Do you have or can you borrow a Vista disk as your OS may be damaged.

I have tried to start safe mode. Nothing happened. I tried all other options, nothing happened.

Can you explain further, were you able to start in Safe Mode?
What other options and where please?
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#3
momoboyd

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Hi,
Thank you for your reply.

Here is what I have done so far.

I could not start Safe Mode.
I created the recovery CD before and used it before.

When I tried to start from CD drive, I received these options.

Start Vaio Recovery Center
Repair WIndows Vista (32-bit)

I hit F8 to get advanced options.
Windows is loading files...

Then I got options as follows:

Safe Mode - I get black screen
Safe Mode With Networking
Safe Mode with Command Prompt - It kept loading then stopped at "Loaded: \windows\systems32\drivers\disk.sys"

Enable Boot Logging
Enable low-resolution video (640x480) - I get black screen
Last Known Good Configuration (advanced) - I get black screen
Directory Services Restore Mode
Debugging Mode
Disable automatic restart on system failure
Disable Driver Signature Enforcement

start Windows Normally - I get black screen

I checked all the screws to make sure they were all tightened.

Any suggestion?
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#4
phillpower2

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Thanks for the update, the additional info may point to two possibilities 1: The OS (Vista) may be damaged beyond repair or 2: There is a problem with the HDD.
Have you entered the BIOS and changed the boot sequence to 1: The CD/DVD drive and 2: The HDD and saved the settings before exit?

The first thing we will do is try and secure any data on your HDD using Puppy Linux
http://www.geekstogo...over-your-data/ post back when you have done this, if there is no data you wish to save try holding the alt + F10 keys at boot to see if it does a system restore (not all Sony laptops are the same) again post back.
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#5
momoboyd

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Hi there,
Thank you for helping me.
I have changed BIOS and rebooted my computer.
There were two options.

Start Vaio Recovery Center
Repair WIndows Vista (32-bit)

Either way, It will load and there is nothing.
First you will see the screen said "Windows is loading files...".
Then, Microsoft Corporation screen appeared.
And I get black screen and nothing happen after that.

There was F8 Advanced options as I mentioned in my previous post.
And I get same results from my previous post.

Does this mean my HDD?
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#6
phillpower2

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Hi, is this with your recovery disk in the drive?

The first thing we will do is try and secure any data on your HDD using Puppy Linux
http://www.geekstogo...over-your-data/ post back when you have done this, if there is no data you wish to save try holding the alt + F10 keys at boot to see if it does a system restore (not all Sony laptops are the same) again post back.

What about this approach?

Does this mean my HDD?

Possibly but the Puppy Linux approach will help to determine this.
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#7
momoboyd

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Hi,

When I went to BIOS, I have 4 things to choose from.

Internal Optional Disc Drive
Internal Hard Disk Drive
External Device
Network

I put Internal Optical Disc Drive for 1st priority, and Internal Hard Disk Drive for 2nd priority.

When I put the CD with the Puppy Linux and boot, this is what I saw.
"Loading drivers needed to access disk drives. done
Searching for Puppy files....pausing"

And I waited for a long time, but nothing else happened.
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#8
phillpower2

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Can you try the Puppy disk on another computer to ensure the disk has burned ok?
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#9
momoboyd

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Hi,
I left the computer on for a while, and it did show welcome screen for Puppy Video Wizard.
Now I see the User Interface showing on the page http://www.geekstogo...ver-your-data/.
What I don't see is "mount" icon on my desktop.

Edited by momoboyd, 18 December 2011 - 08:24 PM.

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#10
phillpower2

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3a. Mount Drives
◦Click the Mount Icon located at the top left of your desktop.

◦A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.

◦Assuming you only have one hard drive and/or partition, there may be only one selection to mount.

◦USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.

◦If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

What are you attempting to copy the data to an external HDD or a USB thumb drive/memory stick?
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