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cant enter security center and control panel


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#1
phariu

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please soneone help me.
i have 2 partions on my pc and i formatted c drive and installed windows xp service pack 2. and i installed all the drivers and restarted the pc. the pc was working fine. but when i changed the screen resolution i cant enter security center.but when i changed the resolution to the resolution that was before also still i cant enter the security center.and after a few restarts i cant enter the control panel. the control panel window appears and it stops responding. before when i can enter the control panel and click security center, i get the following error message
an exception occured while trying to run "Shell32.dll,Control_RunDLL wscui.cpl"
this happened when i changed the screen resolution. before the pc was ok.
so please someone help me.
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#2
Retired Tech

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Try here

http://support.micro...kb;en-us;843551
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#3
phariu

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it didnt help me. it says to install th latest version of windows xp service pack. i installed the latest. so is there any other way that can solve this problem?
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#4
Retired Tech

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Do you get security centre if you click start then run, type wscui.cpl then press enter
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#5
phariu

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no. i cant
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#6
tx tbone

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Man, I have the exact same problem. I have tried about 20 different free reputible virus & malware scanners suggested by some great forums.
This is the only thread that I have found with this exact problem. Here's what I've done so far:
(I have a 3-week old Dell XPS Desktop)I am using ClamWin Free AntiVirus. I have a 250 Gig C drive (for OS and apps) and a 250 gig D drive (for all other files.)
Last week I tried to open The Wimdows Security Center because the Red Shield appeared in my task bar with a bubble telling me my computer is at risk. I knew this was wrong because when I set up my PC I configured the Security Center to "I have my own anti-virus software and will monitor it myself" (doing this avoids the above stated warning message". When I click the Task bar icon I get the following message (attached image)

I thought that I might have done something installing my software, so I re-installed windows XP and did all of the updates, and a few days later I have the same problem that won't go away.

I downloaded SpyBot Search and Destroy and it found a Trojan that alters the Registry called something like: Security Center Auto Downloader Override Trojan (I cannot remember the exact wording), But I quickly selecrted "Fix the problem" and since then I have not seen the same Trojan.

I haven't done a HJT Log yet, but I am assuming you'll want one so I'll get on that.

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  • RunDll_error.jpg

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#7
diabillic

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Do any other .cpl files work on the machine? Try running appwiz.cpl from the command prompt as well. If that works then try the following.

Grab your Windows XP SP2 CD. Bring up the command prompt and type this

expand d:\i386\wscui.cp_ %windir%\system32\wscui.cpl

D: is signifying your CD-ROM. Change that to the proper letter is necessary.


If the appwiz.cpl doesnt work, then you have a corrupted rundll.exe file, which is the subsystem that runs all the .cpl extensions. If this is the case, run the System File Checker, or scansfc /scannow from the command prompt with the XP CD in the drive and that will resolve the issue.
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#8
tx tbone

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Ok I can run appwiz.cpl from the command prompt, but I ran this:

expand e:\i386\wscui.cp_ %windir%\system32\wscui.cpl
it looked like something happened (a black prompt window flashed), but nothing else.


Thanks for your quick response.
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#9
tx tbone

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I have ran sfc /scannow in the command prompt, but the problem is still there.
Do you think that it is more probable that my pc has a virus instead of just a corrupted rundll.exe file?
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#10
tx tbone

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HiJackthis log:

Attached File  HiJackThis_log.txt   7.28KB   239 downloads

--
End of file - 7137 bytes
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#11
anzenketh

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Tx Tbone

Even though your issue may be the same the underlying issue may be different if you are still experiencing a issue please create a new thread.
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#12
tx tbone

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Thanks, I solved the problem by re-installing Win XP.
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