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System Recovered From Serious Error


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#1
joseph456

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This is related to a desktop.

When I turned on the screen this morning after providing the password to the PGP program and then logging in to windows I received the message "The system has recovered from a serious error"
with the attached.

Could not find temp files referred to.

System started OK but cannot tell if this is still a problem.

Thanks for your help.

Attached Thumbnails

  • System Recovered From Serious ErrorA.JPG

Edited by joseph456, 19 December 2011 - 10:02 AM.

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#2
rshaffer61

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  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 18 12 2011
    In the To: boxes type today's date (presuming the crash happened today) 18 12 2011
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply




Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads
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#3
joseph456

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On first item - VEW - received a run time error. Upon checking Event Viewer/System received attached message "Event Log File is Corrupt". Event Viewer/Application does have events listed.

Second item requested follows:

Accidentally created a Start Menu Folder when downloading "Who Crashed."

System Information (local)
--------------------------------------------------------------------------------

computer name: VBFSG**
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: AuthenticAMD AMD Athlon™ Dual Core Processor 5200B AMD586, level: 15
2 logical processors, active mask: 3
RAM: 2011439104 total
VM: 2147352576, free: 2053713920



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Mon 19/12/2011 1:53:05 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini121911-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x22F43)
Bugcheck code: 0xBA (0x1, 0x1, 0xFFFFFFFFE89E8288, 0x1F)
Error: SESSION_HAS_VALID_VIEWS_ON_EXIT
file path: C:\WINDOWS\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a session driver still had mapped views when the session unloaded.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 19/12/2011 1:53:05 PM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!KeBugCheckEx+0x1B)
Bugcheck code: 0xBA (0x1, 0x1, 0xFFFFFFFFE89E8288, 0x1F)
Error: SESSION_HAS_VALID_VIEWS_ON_EXIT
Bug check description: This indicates that a session driver still had mapped views when the session unloaded.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe SESSION_HAS_VALID_VIEWS_ON_EXIT





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntkrpamp.exe

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Attached Thumbnails

  • Run Time Error.JPG
  • Event Log File Is Corrupt.JPG

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#4
rshaffer61

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If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5
joseph456

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Thanks.

How do I find out how many ram sticks I have?

How do I start the system with one ram stick if I have more than one? Not sure what's in the third slot.

Following from Speccy:

RAM
Memory slots
Total memory slots 5
Used memory slots 3
Free memory slots 2
Memory
Type DDR2
Size 2048 MBytes
Channels # Dual
DRAM Frequency 384.8 MHz
CAS# Latency (CL) 6 clocks
RAS# to CAS# Delay (tRCD) 6 clocks
RAS# Precharge (tRP) 6 clocks
Cycle Time (tRAS) 18 clocks
Bank Cycle Time (tRC) 25 clocks
Command Rate (CR) 2T
Physical Memory
Memory Usage 39 %
Total Physical 1.87 GB
Available Physical 1.14 GB
Total Virtual 3.60 GB
Available Virtual 2.86 GB
SPD
Number Of SPD Modules 2
Slot #1
Type DDR2
Size 1024 MBytes
Manufacturer Ramaxel Technology
Max Bandwidth PC2-6400 (400 MHz)
Part Number RML1520EC48D7W-800
SPD Ext. EPP
JEDEC #3
Frequency 400.0 MHz
CAS# Latency 6.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 18
tRC 24
Voltage 1.800 V
JEDEC #2
Frequency 333.3 MHz
CAS# Latency 5.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 16
tRC 21
Voltage 1.800 V
JEDEC #1
Frequency 266.7 MHz
CAS# Latency 4.0
RAS# To CAS# 4
RAS# Precharge 4
tRAS 12
tRC 16
Voltage 1.800 V
Slot #2
Type DDR2
Size 1024 MBytes
Manufacturer Ramaxel Technology
Max Bandwidth PC2-6400 (400 MHz)
Part Number RML1520EC48D7W-800
SPD Ext. EPP
JEDEC #3
Frequency 400.0 MHz
CAS# Latency 6.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 18
tRC 24
Voltage 1.800 V
JEDEC #2
Frequency 333.3 MHz
CAS# Latency 5.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 16
tRC 21
Voltage 1.800 V
JEDEC #1
Frequency 266.7 MHz
CAS# Latency 4.0
RAS# To CAS# 4
RAS# Precharge 4
tRAS 12
tRC 16
Voltage 1.800 V

Edited by joseph456, 19 December 2011 - 12:40 PM.

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#6
rshaffer61

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OK are your memory slots color coded?
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#7
joseph456

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Not sure. How do I find out?
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#8
rshaffer61

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IT's a desktop correct?
Either one side of the case will come off...looking from the front it is normally the left side or the whole case cover will come off. The screws are located on the back of the case and should be 4 of them with 2 on each side of the back.
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#9
joseph456

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Took the cover off. Looks like there are two sticks on the bottom of the MB and two longer sticks at the top. Both are beige. I did not see any colors distinguishing them.
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#10
rshaffer61

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Can you get a couple of pictures showing the location of them so I can better instruct you?
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#11
joseph456

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Don't have a camera but this is the page from the manual for an HP dc5750 Microtower. However, the sockets are at the top not the bottom as shown. And there are only 4. And the black ones at the top (if you rotate the picture) and the top two slots are the only slots populated.

Note file does not have a /b after it. See attached.

Thanks

[b/memtest86+-4.20.iso[/b] file,

Attached Thumbnails

  • DIMM Sockets.JPG
  • mt420iso.JPG

Edited by joseph456, 19 December 2011 - 03:15 PM.

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#12
rshaffer61

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Both slots are the same color that the memory is in correct? Skip the removing memory and just run the memtest86 program. If there is a problem you will know it quickly.
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#13
joseph456

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Yes - same color. Did you notice my edit of the previous message. There is no /b in the memtest file only what I sent you. Is that the correct one? Is that just referring to the drive?
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#14
rshaffer61

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I;m not sure what you mean by a B in the memtest files.
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#15
joseph456

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Instruction 8 in post 4 refers to this file

8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
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