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WIndows XP won't boot on a Toshiba A55-S1064 Laptop


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#1
rvold7871

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My laptop has ceased to be able to boot. I have tried all the advanced startup options but I'm always met with the same outcome - I get to the Windows loading screen for about a half-second, and then a blue screen flashes and the computer restarts. I did disable auto restart on system failure and I have provided the error message below. I'm not sure where to go at this point and any help would be very much appreciated. I have a Dell Windows XP Service Pack 2 Operating System disc, but I don't know if that is of any help or not, seeing as though I'm working with a Toshiba laptop. Like I said, if there is anyone out there who can help me, I would very much appreciate it!

Error Message:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x86F218A0, 0xC0000102, 0x00000000)

Edited by rvold7871, 20 December 2011 - 11:51 AM.

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#2
Macboatmaster

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The STOP code

0x00000024

indicates errors in the file system.
Whether they are errors that can be repaired with a chkdsk /f which instructs the chkdsk to examine the file system and repair errors if possible remains to be seen.

Do you have a computer on which you can burn a CD.?
Forget the idea of using that DELL CD on this Toshiba.
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#3
rvold7871

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I do. What shall I burn onto a CD/DVD?
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#4
Macboatmaster

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Recovery Console Disc Image
http://www.thecomput...om/files/rc.iso

Here is the ISO burning program
http://sites.google....-console-for-xp

Using the links above make a recovery console CD.
Download the program from the first link and as it is an ISO image, ., use the program in the second link to burn the CD. The second link also contains the instructions.

Insert the CD - and see if you can get a boot to the Recovery Console please.
Post back when you have done that
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#5
rvold7871

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We have successfully reached Recovery Console. What shall we do now?
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#6
Macboatmaster

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Run CHKDSK /F to check for hard drive corruption,



You type at the command prompt, after you have confirmed your Windows installation - presuming you saw that and entered the 1 usually. You will probably only have the ONE
and presuming that it is C:\ Windows

chkdsk /r

If by chance it is NOT C you type at that prompt or at the C prompt
chkdsk ?: /r
with the question mark being the letter of the drive on which Windows is installed.
I feel certain it will be C

and key enter

r includes p which is f but f, is not used on recovery console.

Please watch the results it is a five stage check and especially see if there are any bad sectors reported.

After completion type exit. Key enter and try again Normal boot and if not Safe Mode boot.
Do not forget to take out Cd or it will boot back to that
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#7
rvold7871

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Okay. So I ran chkdsk /p and it found one or more errors on the volume, so I just tried chkdsk /r for the heck of it. It ended at 53% saying there was one or more unrecoverable errors on the disk. What does this mean for the sake of a possible fix? And I was able to boot into Windows afterward; that's progress, right?
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#8
Macboatmaster

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Actually I have to admit an error in my typing I have corrected it now but no harm has been done.
the f which is check for file errors is NOT used in recovery console and that is WHY I said /p

In RC the command is chkdsk /p.

chkdsk /r which includes a check for bad sectors which are failing areas of the hard drive - includes by default the /p for errors in the file system.
I typed it the wrong way round in otherwords I meant to say run a chkdsk /r

YOU DID WELL

What you must now do is immediately secure any valuable personal data by way of documents, images etc to an external drive if you have one OR to a flashpen and then to another computer.

DO not attempt to recover installed programs as that can not be done in this way.

The reason you must do this is because that drive may fail at anytime.
I will know more when you have secured your data and we can carry out a further check.
I do not want to do that before you secure your data, as the check subjects the drive to more stress.
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#9
rvold7871

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Okay. I don't really have anything left on the drive that I need...I transferred it a while back because I knew something fishy was going on. Is there anything we can do for the drive? Would SeaTools work?
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#10
Macboatmaster

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1. See my NOTE please regarding my time offline over the next couple of days. at the end of this post.

2. If you can now still boot into windows run a chkdsk /r from the cmd prompt.
That is start
run
type cmd.
at the prompt type
chkdsk C: /r
agree the message to run on restart and do so.

OR you may us the Graphical User Interface
Open My Computer right click the hard drive - C drive and then click Properties.
Clcik Tools
Click Error checking
Click Check Now
Click to check both boxes - File errors and bad Sector
Click Start
Agree the message to run on restart and do so.

DO NOT INTERRUPT the check it is a five stage check.

The computer will automatically reboot to Windows.

Go Control panel
Administrative Tools
Event Viewer
Click Application in the left pane
Scroll in the main window of event viewer to the 1st winlogon entry from the top
Open that and check that it is the chkdsk results.
On that window left click ONCE on the double page symbol below the broad up and down arrows
The right click on your reply panel here on this site
click paste and the results will appear.

Here is a Microsoft article to assist you with chkdsk
http://support.microsoft.com/kb/315265

and another for event viewer
http://answers.micro...e4-8072a1e09b34
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#11
rvold7871

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Here is the latest Chkdsk log; I did exactly what you said but the top-most log was from the Dec. 20th as you can see. Basically what happened during Chkdsk was that Chkdsk ran into an irreparable error and then restarted.

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 12/20/2011
Time: 5:47:51 PM
User: N/A
Computer: PUTTER
Description:
Checking file system on \DosDevices\C:
The type of the file system is NTFS.
Volume label is SQ003975.

Deleted corrupt attribute list entry
with type code 128 in file 2.
Unable to find child frs 0xe18 with sequence number 0x20.
Cleaning up minor inconsistencies on the drive.
Cleaning up 2 unused index entries from index $SII of file 0x9.
Cleaning up 2 unused index entries from index $SDH of file 0x9.
Cleaning up 2 unused security descriptors.
Inserting data attribute into file 2.
CHKDSK is verifying Usn Journal...
The remaining USN block at offset 0x32327720 in file 0xd4c1 is
less than a page.
The remaining of an USN page at offset 0x32327720 in file 0xd4c1
should be filled with zeros.
Repairing Usn Journal file record segment.
Usn Journal verification completed.
The MFT mirror is different from the MFT.
Correcting errors in the Master File Table (MFT) mirror.
The data attribute is either resident or missing in the log file.
Correcting errors in the Log File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

39070048 KB total disk space.
21965684 KB in 75786 files.
25244 KB in 6991 indexes.
2060 KB in bad sectors.
277616 KB in use by the system.
65536 KB occupied by the log file.
16799444 KB available on disk.

4096 bytes in each allocation unit.
9767512 total allocation units on disk.
4199861 allocation units available on disk.

Internal Info:
90 9e 02 00 64 43 01 00 07 c7 01 00 00 00 00 00 ....dC..........
a1 00 00 00 02 00 00 00 be 07 00 00 00 00 00 00 ................
8a 30 e5 05 00 00 00 00 1a 0e 82 3c 00 00 00 00 .0.........<....
a2 c4 07 0a 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 5c e7 cc 53 00 00 00 00 ........\..S....
99 9e 36 00 00 00 00 00 0a 28 01 00 00 00 00 00 ..6......(......
00 d0 ad 3c 05 00 00 00 4f 1b 00 00 00 00 00 00 ...<....O.......


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
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#12
rvold7871

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Just an update: I ran a SeaTools Long Diagnostic and the hard drive failed after a good two hours. I know SeaTools will repair only Seagate and Maxtor drives, so what are some options at this point?
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#13
Macboatmaster

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I presume YOU did not see this on my last

1. See my NOTE please regarding my time offline over the next couple of days. at the end of this post.

It is the large entry in RED.

I was just about to go offline when I saw your post.
I do NOT now have time to deal with it fully.

39070048 KB total disk space.
21965684 KB in 75786 files.
25244 KB in 6991 indexes.
2060 KB in bad sectors.
277616 KB in use by the system.
65536 KB occupied by the log file.
16799444 KB available on disk.


Replace the drive it MAY fail completely at anytime.

Running Seatools especially on the extended test was NOT a good idea due to the extra stress on the drive.

BACK UP ALL DATA URGENTLY.
http://www.google.co...UYWdyCxSTLgTRfg
FREE EDITION

Do not write to the drive MORE than is absolutely necessary
Do NOT Defrag or clean up that may just send it over the edge


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#14
rvold7871

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Got it. I formatted the hard drive and now it works perfectly. Thanks for helping me out!!

Ryan
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#15
Macboatmaster

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Thanks for posting.
Not quite sure if you mean it works perfectly on the drive you have now formatted and reinstalled the O/S.
IF SO, and there were really 2060KB of bad sectors it is I can assure you only temporary.

A sector for all practical purposes is 512 bytes. and a kilobyte is of course a 1000 bytes.
and you had 2060 kilobytes in otherwords 2.06 Megabytes.

If that is the case and it appears that way, the disc will still fail at any time.


The only real solution is

Replace the drive it MAY fail completely at anytime.


However another chkdsk /r will confirm.
PERSONALLY I would ensure you have all backed up before you face disaster.
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