My Toshiba notebook is crashing on a fairly frequent basis with the blue screen. When I start up again in safe mode there appears to be no problems and virus scans I'm running with Kaspersky seem to suggest no issues exist.
When I start in safe mode windows supplies some possible information for the crash which I have attached to this email in 'crash information.txt' (this file also includes the information from previous crashes). It refers to the following files which it says may be useful:
I have attached the .dmp file from the minidump for this instance and several more .dmp files from previous instances of the crash. The 'WER-121758-0.sysdata.xml' file referred to in the temp directory does not seem to exist in this case, nor in most other cases although it was produced once when the computer crashed in one instance yesterday. I have included file WER-30279-0.sysdata in the attached zip file which also has all the .dmp files from the different crash instances.
I found a program called bluescreenview which allows me to read the .dmp files and see what windows believes the problem area is - in each case it picks up on SynTP.sys and ntkrnlpa.exe but beyond that I have no idea what's going on!
Any help would be much appreciated.
Thanks very much