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SLOW computer with HIGH memory usage for no apparent reason


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#1
Noob88

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Hi,

My laptop has been slowing down dramatically over the past few days to the point where I'm afraid to use any programs because it just freezes up the system. I have Windows 7 on my computer with 2gb of RAM. Upon start up, 50% of my physical memory (1gb), is eaten up even though I have nothing else running. Nothing heavy shows up under processes and if I try to run a program like photoshop, the laptop can't handle it. This had never occurred before. I've ran malware scans and my antivirus but that hasn't changed anything. Any help would be greatly appreciated. My employment search is at a standstill now because of this... thank you!
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#2
rockmilk

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Hi Noob88

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.DO SFC /SCANNOW AND CHKDSK AFTER YOU HAVE POSTED THE INFO I REQUESTED.




chkdsk /r

sfc /scannow




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

Edited by rockmilk, 22 December 2011 - 08:45 PM.

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#3
Noob88

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Hi Rockmilk, thanks so much for helping. Here goes:

I am currently running Avira Antivir and have been for the past three or four years. Before that I think I had Avast!

My laptop is an HP Pavilion dv6139us

Another thing I should mention is that I have CCleaner already and have used the registry cleaner before... I hope that doesn't create more problems.

Startup Log from CCleaner:
No HKCU:Run Akamai NetSession Interface C:\Users\Mike\AppData\Local\Akamai\netsession_win.exe
No HKCU:Run DAEMON Tools Lite "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
No HKCU:Run Google Update "C:\Users\Mike\AppData\Local\Google\Update\GoogleUpdate.exe" /c
No HKCU:Run LightScribe Control Panel C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
No HKCU:Run SUPERAntiSpyware C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Yes HKLM:Run SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run LXCRCATS rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCRtime.dll,[email protected]
Yes HKLM:Run High Definition Audio Property Page Shortcut CHDAudPropShortcut.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run HPUsageTrackingLEDM "C:\Program Files\HP\HP UT LEDM\bin\hppusg.exe" "C:\Program Files\HP\HP UT LEDM\"
Yes HKLM:Run QlbCtrl.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
Yes HKLM:Run avgnt "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
No HKLM:Run Acrobat Assistant 8.0 "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
No HKLM:Run Adobe Acrobat Speed Launcher "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
No HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run AdobeAAMUpdater-1.0 "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
No HKLM:Run AdobeCS5ServiceManager "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
No HKLM:Run BuffaloTools C:\Program Files\BUFFALO\BuffaloTools\BuffaloTools.exe
No HKLM:Run EzPrint "C:\Program Files\Lexmark 2400 Series\ezprint.exe"
No HKLM:Run lxcrmon.exe "C:\Program Files\Lexmark 2400 Series\lxcrmon.exe"
No HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
No HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
No HKLM:Run SwitchBoard C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
Yes IE Extension Skype Plug-In C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Yes IE Extension Research
Yes IE Helper Adobe PDF Link Helper C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Yes IE Helper Adobe PDF Conversion Toolbar Helper C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
Yes IE Helper Skype Browser Helper C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Yes IE Helper Avira SearchFree Toolbar plus WebGuard C:\Program Files\Ask.com\GenericAskToolbar.dll
Yes IE Helper Java™ Plug-In 2 SSV Helper C:\Program Files\Java\jre6\bin\jp2ssv.dll
Yes IE Helper SmartSelect Class C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
Yes IE Toolbar Adobe PDF C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
Yes IE Toolbar Avira SearchFree Toolbar plus WebGuard C:\Program Files\Ask.com\GenericAskToolbar.dll
No Startup Common HP Pavilion Webcam Tray Icon.lnk C:\PROGRA~1\HEWLET~1\HPPAVI~1\HPWebcam.exe
No Startup Common Microsoft Office.lnk C:\PROGRA~1\MICROS~2\Office10\OSA.EXE
No Startup User Dropbox.lnk C:\Users\Mike\AppData\Roaming\Dropbox\bin\Dropbox.exe


List from msconfig:
SAS Core Service
Avira AntiVir Scheduler
Avira AntiVir Guard
Avira AntiVir WebGuard
Autodesk Licensing Service
Com4QLBEx
FLEXnet Licensing Service
Google Update Service (gupdate)
Google Update Service (gupdatem)
HP LaserJet Service
HP LaserJet Professional M1210
hpqwmiex
HP SI Service
InstallDriver Table Manager
LightscribeService Direct Disc Labeling Service
lxcr_device
mental ray 3.8 Satellite for Autodesk 3ds Max 2011 32-bit 32-bit
Adobe SwitchBoard
XAudioService


MiniToolBox log:
MiniToolBox by Farbar
Ran by Mike (administrator) on 22-12-2011 at 21:54:46
Microsoft Windows 7 Ultimate Service Pack 1 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

µTorrent (Version: 2.2.1)
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch (Version: 9.2.0)
Adobe Acrobat 9.2.0 - CPSID_50026
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Creative Suite 5 Master Collection (Version: 5.0)
Adobe Flash Player 10 ActiveX (Version: 10.1.52.14)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Media Player (Version: 1.8)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Akamai NetSession Interface Service
Apple Application Support (Version: 2.0.1)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.12.2.0)
AutoCAD 2008 - English (Version: 17.1.51.0)
Autodesk 3ds Max 2011 32-bit (Version: 13.0)
Autodesk 3ds Max 2011 32-bit Components (Version: 13.0)
Autodesk Backburner 2008.1 (Version: 2008.1.1)
Autodesk DWF Viewer 7 (Version: 7.2.0)
Autodesk FBX Plug-in 2011.1 - 3ds Max 2011
Autodesk Material Library 2011 (Version: 2.0.0.100)
Autodesk Material Library 2011 Base Image library (Version: 2.0.0.49)
Autodesk Material Library 2011 Medium Image library (Version: 2.0.0.49)
Avira AntiVir Personal - Free Antivirus (Version: 10.2.0.704)
Bullzip PDF Printer 7.2.0.1304 (Version: 7.2.0.1304)
CCleaner (Version: 3.13)
Composite 2011 (Version: 6.0.0)
Conexant HD Audio
DAEMON Tools Lite (Version: 4.40.2.0131)
DWG TrueView 2012 (Version: 18.2.51.0)
Free Easy Burner V 4.4.1 (Version: 4.4.1.0)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
GPL Ghostscript Lite 8.70
HDAUDIO Soft Data Fax Modem with SmartCP
HP LaserJet Professional M1130-M1210 MFP Series
HP LaserJet Professional M1210 MFP Series Fax Installer (Version: 1.1.0)
HP LaserJet Professional M1210 MFP Series Toolbox (Version: 1.0.12)
HP LaserJet Toolbox (Version: 2.0.0)
HP Pavilion Webcam (Version: 5.7.7.0)
HP Quick Launch Buttons (Version: 6.50.14.1)
HP Webcam (Version: )
hppLaserJetService (Version: 001.003.000145)
hppM1130M1210SeriesLaserJetService (Version: 001.003.00073)
hppusgM1130M1210Series (Version: 1.0.0.2)
HPSSupply (Version: 2.1.1.0000)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® Network Connections Drivers
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Lexmark 2400 Series
LightScribe System Software 1.10.13.1 (Version: 1.10.13.1)
MarketResearch (Version: 130.0.374.000)
Maxwell
Maxwell for Rhinoceros 4 (Version: 1.0.3)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft VC80 Support DLLs (Version: 1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Mozilla Firefox 4.0.1 (x86 en-US) (Version: 4.0.1)
NVIDIA Drivers
OpenGL Extensions Viewer 3.0 (Version: 336)
PDF Settings CS5 (Version: 10.0)
Pepakura Designer 3
QLBCASL (Version: 6.40.17.2)
QuickTime (Version: 7.70.80.34)
Rhinoceros 4.0 (Version: 4.0.20118)
Rhinoceros 4.0 SR4 (Version: 4.0.30807)
Scan To (Version: 2.0.1)
Skype Toolbars (Version: 5.5.7896)
Skype™ 5.3 (Version: 5.3.120)
SUPERAntiSpyware (Version: 5.0.1142)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 11.0.7.0)
VBA (2627.01) (Version: 6.03.00.9402)
VLC media player 1.1.10 (Version: 1.1.10)
Winamp (Version: 5.61 )
WinCleaner Memory Optimizer Version 5.2 (Version: 5.2)
WinRAR 4.00 (32-bit) (Version: 4.00.0)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 2038.05 MB
Available physical RAM: 1030.77 MB
Total Pagefile: 4076.11 MB
Available Pagefile: 2733.73 MB
Total Virtual: 2047.88 MB
Available Virtual: 1930.5 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:78.15 GB) (Free:29.71 GB) NTFS
4 Drive f: (Files) (Fixed) (Total:15.01 GB) (Free:14.92 GB) NTFS

========================= Users: ========================================

User accounts for \\MIKE-PC

Administrator Guest Mike


**** End of log ****
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#4
rockmilk

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Open Ccleaner and disable the entries below.

Yes HKLM:Run LXCRCATS rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCRtime.dll,[email protected]
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run HPUsageTrackingLEDM "C:\Program Files\HP\HP UT LEDM\bin\hppusg.exe" "C:\Program Files\HP\HP UT LEDM\"
Yes HKLM:Run QlbCtrl.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
Yes IE Extension Skype Plug-In C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Yes IE Extension Research
Yes IE Helper Adobe PDF Link Helper C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Yes IE Helper Adobe PDF Conversion Toolbar Helper C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
Yes IE Helper Skype Browser Helper C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Yes IE Helper Java™ Plug-In 2 SSV Helper C:\Program Files\Java\jre6\bin\jp2ssv.dll
Yes IE Helper SmartSelect Class C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
Yes IE Toolbar Adobe PDF C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll



Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.

SAS Core Service
Autodesk Licensing Service
FLEXnet Licensing Service
Google Update Service (gupdate)
Google Update Service (gupdatem)
HP LaserJet Service
HP LaserJet Professional M1210
hpqwmiex
HP SI Service
InstallDriver Table Manager (set this service to disabled)
LightscribeService Direct Disc Labeling Service
lxcr_device
mental ray 3.8 Satellite for Autodesk 3ds Max 2011 32-bit 32-bit
Adobe SwitchBoard


Uninstall the following programs.

Lexmark 2400 Series (only if you no longer use this printer)
Ask Toolbar (Version: 1.12.2.0)
Google Update Helper (Version: 1.3.21.79)

Also Malwarebytes & Superantispyware work well when used together as a PC Maintinence Suite.
http://www.malwarebytes.org/





Please download TFC by Old Timer and save it to your desktop.
http://www.geekstogo...er-by-oldtimer/
Save any unsaved work. TFC will close ALL open programs including your browser!
right-click Run as Admin on TFC.exe to run it.If tfc doesnt prompt a reboot then do so manually.

Edited by rockmilk, 24 December 2011 - 07:27 AM.

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#5
Faizan Ern Prince

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Have you done any troubleshooting out side of PS? For instance, you can right-click the Windows Task bar and select "Task Manager". Sort the Task list by CPU and then watch which programs bubble up to the top of that list as you work in PS. It may be that something outside PS is slowing your PC down. Try that and let us know which programs are using most of your CPU when you see the PC slow down.
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#6
Noob88

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Rockmilk,

I did everything you said but still no difference. Memory continues to hover at around 800mb with the minimal processes running. I've been monitoring task manager but there is nothing that is eating up a lot of memory, chrome.exe is the highest but that's only at 45,000 k.
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#7
rockmilk

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Please start a new thread,Link: http://www.geekstogo...alware-removal/

Edited by rockmilk, 24 December 2011 - 10:41 PM.

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#8
Noob88

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Thanks rockmilk, will do.
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