[sarah96]

Hi, my pc seems to have a problem with staying connected to the internet I will be happily surfing the internet when all of a sudden it goes offline. Sometimes I can be on hours and hours without it going off and other times I've hardly switched the PC on and it's gone off.
You recently helped with a p2esocks problem I had and for that you removed all of my spyware and since that the connection has been a lot better staying online for hours at a time although it still does cut off.
It can be really frustrating especially when I'm in the middle of something and I have to reboot to go back online.
I have phoned my ISP numerous times about it and they have assured me that it's nothing at their end and the problem lays with my PC.
Do you have any ideas please?
Thanks

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what kinda connection do you have (dsl, cable)? and is this off a router?

[Hemal]

what kinda connection do you have (dsl, cable)? and is this off a router?

[sarah96]

my connection type is cable. I'm not sure what you mean by a router so I can't answer that.

[admin]

I'm not sure what you mean by a router so I can't answer that.

A router is used in networking computers. Especially wireless networks have a habit of dropping the connection occasionally.

It really does sound to me as if the problem is with your cable Have they checked the signal strength?

How do you get your connection back once it's lost?

[sarah96]

No my computer is not a router.
When I've phoned my ISP they have performed numerous ping tests and they all worked fine. They also said that if the ready light was lit on my modem then it wasn't at their end and when it goes offline the ready light is still on.
To get my connection back on after it's gone off I restart my computer and it's always back online.
I really have no idea what is up with it no one I know has this problem with their PC.

[admin]

Is your computer connected to the cable modem with a network cable or USB cable?

[sarah96]

the modem is connected to the PC with a USB cable

[admin]

Let's try WinsockFix, download and run:
http://www.geekstogo...tion=show&id=21

Windows 98 doesn't have the best USB support. You may find you get a more reliable connection using a network cable. If your computer doesn't have a netwrk interface card, you should be able to pick one up for less than $20, and they're easy to install.

[sarah96]

Hello again,

I used that winsock fix. I will see how my connection goes and let you know if it's improved it.

Thanks very much for all your help