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Network Adapters?


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#1
Hailegiorgis

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I recently lost m y interent connection. and cant seem to download and install my LAN dirvers again. I dont know what to do or what to try to fix this problem. I went to Device manager and Ipconfig/all and this is what i found.

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#2
phillpower2

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:welcome: Hailegiorgis
You need to provide information about your computer, this includes is it a laptop or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable others to better assist you.

Things you can do 1: Download the Network Adapter drivers to a thumbdrive using another computer 2: Uninstall the device and the device drivers, reboot and let the Hardware Wizard install the device 4: Install the device drivers.
Post back with your computer details so we can look for the drivers you will need.
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#3
Hailegiorgis

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okay, i have a gateway computer desktop. 500 series windows XP, Intel stuff.
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#4
phillpower2

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http://support.gatew...px?modelId=2596
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#5
Hailegiorgis

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ok. ive downloaded both the LAN drivers to my flashrive and "installed" it to my computer. And after a restart, there was no change.
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#6
phillpower2

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Did you follow the steps as listed in post #2

1: Download the Network Adapter drivers to a thumbdrive using another computer 2: Uninstall the device and the device drivers, reboot and let the Hardware Wizard install the device 4: Install the device drivers.
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#7
Hailegiorgis

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okay, it says :
The file `e100b325.sys` on intel PRO Network Connections CD-Rom or floppy disk is needed.
Type the parth the file is located , and then slick OK.

And it only gives me the choice of 4 different areas where it says that the files are but not the thub drive that im trying to get it off of.
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#8
Hailegiorgis

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Here is a picture:

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#9
phillpower2

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Can you open the thumb-drive and copy (drag and drop) the drivers to your desktop then install them from there.
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#10
Hailegiorgis

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okay i think that I properly installed it from your directions and then restarted the computer. But i still dont have internet access and get the messeage that windows could not load the drivers for this device in the device manger.

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#11
phillpower2

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Have you checked the Device Manager? Any yellow ! or red Xs there, again I ask;

Did you follow the steps as listed in post #2

1: Download the Network Adapter drivers to a thumbdrive using another computer 2: Uninstall the device and the device drivers, reboot and let the Hardware Wizard install the device 4: Install the device drivers.

If you do not follow the above procedure you will get driver conflicts.
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#12
Hailegiorgis

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uh oh, i think when i tried to install drivers before i go to this website i didnt follow those steps, but yes i did that procedure the past couple times but not a few times before that. yes there are yellow exclamation marks. (check one of the first couple posts for a picture.)
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#13
phillpower2

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yes there are yellow exclamation marks. (check one of the first couple posts for a picture.)

I mean since you tried the fresh install.
You should also try updating your chipset drivers http://support.gatew...px?modelId=2596
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#14
Hailegiorgis

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I just tried the chipset drivers and still no internet acces or change in device manager. Here are the yellow exclamtion marks in device manager as of now.

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#15
phillpower2

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There is a possibility that this is a hardware and not a software issue, this will mean opening the case to check the device which by the way I am sure you have noticed is listed as Unknown in the Device Manager, while the case is open the opportunity should be taken to clean out any heat trapping dust, see my canned speech on how to do this safely but include the Lan card;

If the computer needs cleaning out, first remove the power cord from the wall and open up the case, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case, remove the video card, blow out the slot and re-seat the card securely, do the same with the memory sticks, clean all internal fans, if you use canned compressed air do not let any fan spin freely this can damage them, use something like a clean lollipop stick to hold the fan.
Make sure all internal connections are secure and that there are no loose components, write down the psu details (make and model) re-assemble the computer, boot up and see how it goes.

Just a cautionary note, if you do use canned compressed air do not upend the can as it is possible for fluid to be emitted.
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