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Unbootable computer-unknown reason [Solved]


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#1
David.Willis1239

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Alright, so I had malware removed from this computer a few months ago using Norton Security, then it wouldn't boot, so i restored it, and everything was fine. Now, i moved to a new house, and it booted fine. I downloaded Skyrim after getting it for Christmas, rebooted it after 2 days, and, to my luck, it wont boot. it freezes in the screen where you have those 4 magical colors coming together, then restarts and sends me to startup repair, where startup repair decides that everything is fine and cant find a problem, and i get this problem signature (copied from looking at the unbootable computer to this one where im posting this now)

Problem signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200368
Problem Signature 05: AutoFailover
Problem Signature 06: 11
Problem Signature 07: BadDriver
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033


Any ideas, anyone? i don't want to system restore, because im afraid i might lose the Skyrim files that i've gotten so far >.< ... The place where it would send me for the system restore would be right before i started playing when i downloaded DirectX, which i downloaded after it prompted me to on Steam.
Also, there was an update on windows that prompted a window that would let me either restart now or later, so there may have been an issue connected to that, i have no idea though.

Yes, i reposted this thread from the Windows 7 forum, i think i might get some better help here because it seems more virus-related

PLEASE HELP!
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#2
David.Willis1239

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Quick note on the situation: i system restored anyways, and it didnt fix it. i system restored even farther back, didnt fix it. So i tried to set it back to factory defaults while holding all personal files and data, and it decided to get stuck while 14% of the way through the fix (after copying files, which all seemed to start with "IMAGE") and all it told me was "please wait a moment....."

nothing is working, please help me
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#3
Essexboy

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The place where it would send me for the system restore would be right before i started playing when i downloaded DirectX, which i downloaded after it prompted me to on Steam.

This may be part of the problem

First though some questions :

Does it start in safe mode or do you still get the same error
Did it complete the re-install or is it still stuck


OK next we will work outside of windows then Please print these instruction out so that you know what you are doing
  • Download OTLPENet.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start
  • Drag and drop this attached scan.txt into the Custom scans and fixes box, or double click the scan box [attachment=54811:scan.txt]
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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#4
David.Willis1239

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thanks for replying, but with the problem i have, i cant do anything on the computer, it wont let me start it up at all, it keeps looping me to the startup repair.

i dont know if this is important, but i will mention that im running this windows 7 on a gateway desktop
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#5
Essexboy

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Can you create the OTLPE disc as that will let me get a look at the system
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#6
David.Willis1239

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alright, i will create that disk, and unfortunately i have to leave and work on a project soon so i will get back to you as soon as possible, thanks for your assistance
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#7
David.Willis1239

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and another heads up- this will have to wait until tomorrow, actually. the computer ive been using cannot use disks, i will have to wait to use a computer that actually has a CD drive on it to make the disc. see ya tomorrow!
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#8
Essexboy

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Of course - netbook = no cd, but it does have USB ports

IMPORTANT:
You will need a flash drive with a size of 512 Mb or bigger. Make sure that you do not leave anything important on the flash drive, as all data on it will be deleted during the following steps.

    • Download OTLPEStd.exe from the following link and save it to your Desktop: mirror1.
    • Download eeepcfr.zip from the following link and save it to your Desktop: the mirror
    • Finally, if you do not have a file archiver like 7-zip or Winrar installed, please download 7-zip from the following link and install it: the mirror
  • Once you have 7-zip install, decompress OTLPEStd.exe by rightclicking on the folder and choosing the options shown in the picture below. Please use a dedicated folder, for example OTLPE, on your Desktop

    Posted Image

  • Open the folder OTLPEStd which will be created in the same location as OTLPEStd.exe and right-click OTLPE_New_Std.iso. Select 7-Zip and from the submenu select Extract files... and extract the content onto your Desktop in a OTLPE folder:

    Posted Image

  • Please also decompress eeepcfr to your systemroot (usually C:\).
  • Empty the flash drive you want to install OTLPE on.
  • Go to C:\eeecpfr and double-click usb_prep8.cmd to launch it.
  • Press any key when asked to in the black window that opens.
  • As indicated in the image, make sure you have selected the correct flash drive, before proceeding.
    For Drive Label: type in OTLPE.
    Under Source Path to built BartPE/WinPE Files click ... and select the folder OTLPE that you created on your Desktop.
    Finally check Enable File Copy.

    Posted Image


  • Click on Start, accept the disclaimers and wait for the program to finish.
Your bootable flash drive should now be ready!
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#9
David.Willis1239

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okay, im back, and it seems as though it wont let me find ANY usb that i plug in, and ive tried three now.

thoroughly confused, please help
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#10
David.Willis1239

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another thing about the situation- i decided to run the chkdsk on each of my drives and i got to the F drive, and found that its UDF. so i decided to run chkdsk /r on it and it came up with "windows found problems with the file that could not be corrected" what does this mean?
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#11
David.Willis1239

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sorry if i've wasted your time, my dad decided that we are just gonna nuke it, start from scratch again, thanks for attempting to help but it seems as we dont need it anymore.

Happy holidays, and thank you.
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#12
Essexboy

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No problem at all - nuking is definitely the fastest option

Enjoy :)
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#13
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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