Interestingly enough, Dell customer service has been calling the user ever since the trouble began, informing the user that their (Dell's) "routers" (whatever they mean by this) detected a problem with the user's computer. According to Dell, the system is on the verge of crashing and only Dell technicians can fix it; and they want money. Right. Seriously, what's going on?
Freezing mouse pointer; one year old DELL.
Started by
'puter gunna die
, Dec 26 2011 08:40 PM
#1
Posted 26 December 2011 - 08:40 PM
Interestingly enough, Dell customer service has been calling the user ever since the trouble began, informing the user that their (Dell's) "routers" (whatever they mean by this) detected a problem with the user's computer. According to Dell, the system is on the verge of crashing and only Dell technicians can fix it; and they want money. Right. Seriously, what's going on?
#2
Posted 26 December 2011 - 09:21 PM
we may be able to help BUT you need to explain in more detail exactly what is happening...
tell us everything you tried to fix the problem and what the results were...
did you add any new hardware or software recently...
get any updates for windowsor any software just prior to the problem...
what is the make and model of your computer...
what are your system specs...
did it ever work correctly...if so...try system restore
go back at least a week before you started having problems...
do you have a anti virus program and have you updated it and run it
tell us everything you tried to fix the problem and what the results were...
did you add any new hardware or software recently...
get any updates for windowsor any software just prior to the problem...
what is the make and model of your computer...
what are your system specs...
did it ever work correctly...if so...try system restore
go back at least a week before you started having problems...
do you have a anti virus program and have you updated it and run it
#3
Posted 27 December 2011 - 04:21 PM
Alright, well I ran Malware Bytes just in case and found nothing. No updates of any kind were performed (to my knowledge). No new hardware was added. This came out of the blue along with the call from Dell. As for the make and model; I have to go to these people's house to find out (and try system restore), so I'll get back to you on that. Thanks for replying.
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