[michaelg9]

Hello
sorry for the late reply. I have been very busy these few days

These symptoms aren't caused by malware.

Put the Windows CD into the computer.
Open the Start Menu > Run.
Type:

cmd

At the prompt, type:

sfc /scannow

.
It will check your system files and replace them where needed
At the end it will tell you the result, please post it here

Next:

Try now with MBAM and tell me if it still crashes.

Next:

Check your computer and tell me if the symptoms you described above are still there

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OOps, My bad. Didn't notice there was now a page 2. Will do as you asked and post logs today.

Mahalo

[alohagirl]

OOps, My bad. Didn't notice there was now a page 2. Will do as you asked and post logs today.

Mahalo

[alohagirl]

Aloha,

Ran scf /scannow, not sure if it did find any files to replace as it did not give a report. Event viewer just says scan was started, then completed successfully.

MBAM still does not run.

All other symptoms are still the same.

Mahalo

[michaelg9]

Hello

Let's run some more scans:

Re-run ComboFix
If it asks you to update, select Yes
Post its log here

Next:

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

Next:

Download the GMER Rootkit Scanner. Unzip it to your Desktop.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised!

If possible rootkit activity is found, you will be asked if you would like to perform a full scan.

• Click NO
• In the right panel, you will see a bunch of boxes that have been checked ... leave everything checked and ensure the Show all box is un-checked.
• Now click the Scan button.
  Once the scan is complete, you may receive another notice about rootkit activity.
• Click OK.
• GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "GMER.txt"
• Save it where you can easily find it, such as your desktop.

Post the contents of GMER.txt in your next reply.

[michaelg9]

Due to lack of feedback, this topic has been closed.

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