[dyacarmen]

I WOULD LIKE A LITTLE HELP
CAN IT BE FIXED ?
WHAT CAN I DO?


System Information (local)
--------------------------------------------------------------------------------

computer name: CARMEN-PC
windows version: Windows Vista Service Pack 1, 6.0, build: 6001
windows dir: C:\Windows
CPU: GenuineIntel Intel® Pentium® Dual CPU T3200 @ 2.00GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 1877413888 total
VM: 2147352576, free: 2003546112



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Tue 27.12.2011 11:49:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini122711-02.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0xB6E6)
Bugcheck code: 0xD1 (0x8C, 0x2, 0x0, 0xFFFFFFFF86D9E6E6)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Tue 27.12.2011 11:49:21 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0xB6E6)
Bugcheck code: 0xD1 (0x8C, 0x2, 0x0, 0xFFFFFFFF86D9E6E6)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Tue 27.12.2011 00:16:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini122711-01.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0xB6E6)
Bugcheck code: 0xD1 (0x8C, 0x2, 0x0, 0xFFFFFFFF86D9D6E6)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Mon 26.12.2011 21:23:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini122611-01.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0xB6E6)
Bugcheck code: 0xD1 (0x8C, 0x2, 0x0, 0xFFFFFFFF86DA26E6)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Wed 21.12.2011 00:15:56 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini122111-01.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0xB6E6)
Bugcheck code: 0xD1 (0x8C, 0x2, 0x0, 0xFFFFFFFF86DA66E6)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Thu 15.12.2011 17:12:12 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121511-01.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0xB6E6)
Bugcheck code: 0xD1 (0x8C, 0x2, 0x0, 0xFFFFFFFF86DA06E6)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



how can i configure my system?

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Hello dyacarmen.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[rshaffer61]

Hello dyacarmen.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[dyacarmen]

thank you so much
this is a laptop and i will attach the system information

Attached Thumbnails

• 

[dyacarmen]

System Information Report


Top
Overall
General
Operating System Microsoft?Windows Vista?Home Basic
Central Processor Intel® Pentium® Dual CPU T3200 @ 2.00GHz
User Name carmen
Graphics
Video Adapter NVIDIA MCP79MVL
Video Memory 256,00 MB
Screen Resolution 1280 x 800
Storage
Total Memory 1,75 GB
Free Memory 809,02 MB
Total Hard disk 232,88 GB
Free Hard disk 157,24 GB
I/O
Mouse Synaptics PS/2 Port TouchPad
Keyboard Keyboard Device Filter
Top

Operating System
Computer System
Computer Name CARMEN-PC
User Name carmen
Organization N/A
Operating System
OS Name Microsoft?Windows Vista?Home Basic
OS Version 6.0.6001
Service Pack 1.0
Product ID 89572-OEM-7301136-05959
System Up Time 27.12.2011 14:09:30
Internet Explorer Version 8.0.6001.19088
Microsoft DirectX Version 10.0
OpenGL Version 6.0.6000.16386 (vista_rtm.061101-2205)
Registry
Maximum Size 682 MB
Current Size 16 MB
Status OK
Top

Processor MainBoard
Central Processor
CPU Name Intel® Pentium® Dual CPU T3200 @ 2.00GHz
Code Name Model 15, Stepping 13
Manufactory GenuineIntel
Current Clock Speed 2000 Mhz
Max Clock Speed 2000 Mhz
Voltage 1,2V
External Clock 167 Mhz
Serial Number BFEBFBFF000006FD
CPU ID x64 Family 6 Model 15 Stepping 13
Socket Designation Socket 478
L1-Cache 64 KB
L2-Cache 1024 KB
Motherboard
Model F5GL
Manufactory ASUSTeK Computer Inc.
Serial Number BSN12345678901234567
BIOS Name Default System BIOS
BIOS Vendor American Megatrends Inc.
SMBIOS Version 207
BIOS Date 08.09.2008
BIOS Features
ISA is supported Yes
PCI is supported Yes
Plug and Play is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
ESCD support is available Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 13h - 5.25 /1.2MB Floppy Services are supported Yes
Int 13h - 3.5 / 720 KB Floppy Services are supported Yes
Int 13h - 3.5 / 2.88 MB Floppy Services are supported Yes
Int 5h, Print Screen Service is supported Yes
Int 9h, 8042 Keyboard services are supported Yes
Int 17h, printer services are supported Yes
Int 10h, CGA/Mono Video Services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes
Smart Battery supported Yes
Top

Memory Device
Memory Resource
Total Memory 1,75 GB
Used Memory 982,26 MB
Free Memory 808,18 MB
Memory Usage 54%
Physical Memory
Memory Bank BANK1
Description Physical Memory 1
Device Locator SODIMM1
Capacity 2,00 GB
Speed NULL Mhz
Manufactory N/A
Data Width 64 bit
Memory Type SDRAM
Form Factor DIMM
Top

Drives
Disk Drives
Name Hitachi HTS542525K9SA00 ATA Device
Media Type Fixed hard disk media
Capability 232,88 GB
Interface Type IDE
Partitions 2
Total Cylinders 30401
Total Heads 255
Total Sectors 488392065
Total Tracks 7752255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
Current Temperature 0C (32F)
Disk Drives
Name ZTE MMC Storage USB Device
Media Type NULL
Capability 0 Byte
Interface Type USB
Partitions 0
Total Cylinders NULL
Total Heads NULL
Total Sectors NULL
Total Tracks NULL
Tracks Per Cylinder NULL
Bytes Per Sector NULL
Sectors Per Track NULL
S.M.A.R.T Support Yes
Current Temperature 0C (32F)
CD-ROM Drive
Name ZTE Corp USB Storage USB Device
Drive F:
Transfer Rate -1
Status OK
CD-ROM Drive
Name TSSTcorp CDDVDW TS-L633A ATA Device
Drive E:
Transfer Rate -1
Status OK
IDE Controller
Name Standard Dual Channel PCI IDE Controller
Manufactory (Standard IDE ATA/ATAPI controllers)
Status OK
IDE Controller
Name ATA Channel 0
Manufactory (Standard IDE ATA/ATAPI controllers)
Status OK
IDE Controller
Name ATA Channel 1
Manufactory (Standard IDE ATA/ATAPI controllers)
Status OK
Top

Display
Video Adapter
Name NVIDIA MCP79MVL
Video Processor GeForce 8200M G
Manufactory NVIDIA
Video Architecture VGA
DAC Type Integrated RAMDAC
Memory Size 256,00 MB
Memory Type Unknown
Video Mode 1280 x 800 x 4294967296 colors
Current Refresh Rate 59 Hz
Driver Version 7.15.11.7623
Driver Date 25.07.2008 08:31:00
Monitor
Name Generic PnP Monitor
Screen Height 800
Screen Width 1280
Status OK
Top

Network
Conexiune de re?ea local?
Product Name ZTE Wireless Ethernet Adapter
Service Name ZTEusbnet
Manufactory ZTE Corporation
MAC Address 00:A0:C6:00:00:00
Conexiune de re?ea f鉹?fir
Product Name Atheros AR928X Wireless Network Adapter
Service Name athr
Manufactory Atheros Communications Inc.
MAC Address 00:22:43:32:AF:D1
Conexiune de re?ea local?2
Product Name NVIDIA nForce 10/100/1000 Mbps Ethernet
Service Name NVNET
Manufactory NVIDIA
MAC Address 00:23:54:78:C1:8A
Top

Other Device
Sound Device
Name Realtek High Definition Audio
Manufactory Realtek
Status OK
Mouse
Name Synaptics PS/2 Port TouchPad
Manufactory Synaptics
Buttons 0
Status OK
Keyboard
Name Keyboard Device Filter
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
USB Controller
Product Name Standard OpenHCD USB Host Controller
Manufactory (Standard USB Host Controller)
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Standard Enhanced PCI to USB Host Controller
Manufactory (Standard USB Host Controller)
Protocol Supported Universal Serial Bus
Status OK

[dyacarmen]

some propositions are in romanian because my system is in romanian

[rshaffer61]

OK thank you for all the info. Now can you tell me is your system giving you a error message and if so is it random or when using a particular program?
If it is not a a error message is it doing a Blue Screen of Death or BSOD?
Your Device Manager is showing no problem with a driver so I would like to get a better look at your issue by doing the following.


lease follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

[rshaffer61]

Are you still having problems with your issue?
It has been 26 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.