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CD/DVD drive not recognized and hard drive test result show "Repla


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#106
horseshoe

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My BIOS does not have option to enable / disable touch pad. I also update the BIOS from HP web site. Uninstall old driver and reinstall new still no sign. Fn 7 is to adjust birghtness. I test different FN key but not work.
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#107
rshaffer61

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That is surprising it doesn't have a bios setting for it.
If none of the fn keys work then I'm think it is either a bad connection or bad touchpad.
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#108
horseshoe

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The LED light which indicates if the touch pad is on / off is always blue (means on), but the touchpad is not responding. Seems like the cable is connected. More than likely the touchpad is bad.
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#109
rshaffer61

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I would agree with your assessment at this time. Replacement would be the next step or use a external mouse.
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#110
horseshoe

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Something's went bad i think!!!
While I was using laptop all of a sudden, it just shout down. I tried to restart about ten times. sometime the fan spins and LED light came up then off. I was able to login for a couple times and also shut off after i type in the password. Most of the time the light just came up for a few seconds (the fan and the hard drive do not spin) and then shut off.

What could be the issue?
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#111
rshaffer61

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Power supply connection, motherboard, power switch or cpu.
It sounds like the laptop is trying to finally die. :(
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#112
horseshoe

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I do have extra same CPU, a new power connector . I will test with these today. Just like others are saying this HP model is known for MB failure and problem. I have to say it is absolutely TRUE!!
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#113
rshaffer61

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Yeah there are just to many things failing at one time to just be coincidence. There has to be a common denominator in this and it really looks like the motherboard at this point.
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#114
horseshoe

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Seller will send an exchange. Seller also suggest to do the clean installation. Does seller's suggestion make sense? As you've mentioned before, the main reason to get the same model MB is to avoid from reinstalling the OS.
Before MB crashed, I just had the laptop cleaned (from spyware & malware) with the help from geekstogo.
also reset to factory setting twice. Below is the note from seller"


"We advise strongly doing a clean Windows installation, preferably one not using the
recovery discs or partition from the manufacturer but rather generic discs, and we will
include a heatsink this time. We often find there is considerable heat-producing stress
from overtaxed CPUs/GPU on systems with heavily 'clogged' Windows installations that have
been running and accumulating spyware, tray background applications, etc."
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#115
rshaffer61

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I don't think you should have to worry about a clean install since your system was cleaned by our malware techs.
If it comes to that you would need to find a OS disk the same that is installed to do a clean install with no problems.
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#116
horseshoe

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Thanks!
Will install the MB as soon as a replacement is received. Since possible bad parts are already replaced, hopefully it will work our fine this time.
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#117
rshaffer61

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YES I would like to see you get this resolved as it has really caused some serious stress for you I'm sure. :thumbsup:
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#118
horseshoe

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Finally, i got a replacement. previous seller was suppose to send an exchange and eventually he change his mind and refund me instead.
I have to restart looking for another MB and found one on ebay. Now my laptop is working fine now.
With last experience that MB died a few days after replacement, I just want to create a back up for my HD in case this one fails again. I recall on page one of this thread, there is an instruction to use Puppy Linux to do so. Just wanted to make sure if this Puppy version is still the same one I should use.

Thank you so much for being so patient with this issue and also apologize this takes me so long.
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#119
rshaffer61

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Use Puppy Linux Live CD to Recover Your Data:

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

===================

1. Save these files to your Desktop/Burn Your Live CD:
  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
    Download BurnCDCC ISO Burning Software

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click Posted Image BurnCDCC
  • Click Browse Posted Image and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start Posted Image
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

    Posted Image

3. Recover Your Data
  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. Posted Image
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!



Posted Image

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.

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#120
horseshoe

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Thank you so much.Back up data created successfully.
Been testing the laptop and so far very smooth and no problem at all. Hope this one last longer.
Thank again for all your help.
You guys are the best.
:thumbsup:
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