[Essexboy]

Methinks that may be a clue

Back soon

Could you upload the other two then please

[Advertisements]

done

[Steviep]

done

[Essexboy]

OK download the attached zip file
Extract fixnopnp.reg
Double click the reg file

Reboot and see if that works

[Steviep]

Hi, I'm afraid not had to start DHCP again

[Cookiegal]

That upload was to repair the Device Manager. When you open the Device Manager do you now see the Non-Plug and Play Drivers listed there (after clicking on View and Show Hidden Devices)?

Also, would you mind terribly uploading those zipped files here rather than Media Fire?

[Steviep]

Hi,

Yes now have non plug and play and here are the files

 services.zip   132.94KB   98 downloads

 enum.zip   9.74KB   107 downloads

[Cookiegal]

Thank you for uploading the files here.

I'm attaching a FixNetBTSteviep.zip file. Save it to your desktop. Unzip it (extract the file) and double-click the FixNetBTSteviep.reg file and allow it to merge into the registry.

Then go to Start - Run - type in services.msc and click OK and then scroll down the list and perform the following instructions for each of the services listed after the instructions.

Double click the service to open it and make sure the service status says that it's "started". If it says that the service is "stopped" then click on the "Start" button then click on "Apply" and then on OK.

Computer Browser
DHCP Client
DNS Client
IPSEC Services
Network Connections
Network Location Awareness (NLA)
Server
TCP/IP NetBIOS Helper services
Workstation

If you are able to start all of the above services then reboot the machine and try your Internet connection. If it doesn't work, go back and check the status of the services again as it may be necessary to restart one or two again and then try your connection again.

[Steviep]

Hi, Bingo that seems to have done the trick, internet on with no trouble. I'm so impressed by your knowledge and really grateful for your help

Edited by Steviep, 04 January 2012 - 05:20 PM.

[Cookiegal]

It was my pleasure. I'm glad to be able to help.

I'm not sure at what stage you and Essexboy were at so he may have more instructions for you.

[Steviep]

Ok and once again my sincere thanks

[Cookiegal]

You're quite welcome.

[Essexboy]

Yep she is one smart cookie... Give me a few decades and I might get near to her knowledge level

My sincere thanks Cookiegal

OK lets now remove all my rubbish... For the various reg and data files strewn about your desktop, just delete them

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall
  (Notice the space between the "x" and "/")
  then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[Cookiegal]

You're welcome Essexboy.

I also deleted the attachment.

[Macboatmaster]

I played an EXTREMELY minor part in this thread re the Device Manager non plug and play drivers entry missing, and then posting re the possibility of a missing or corrupted registry key.

Taking the comment from Essexboy

Yep she is one smart cookie... Give me a few decades and I might get near to her knowledge level

I too would need DECADES, but in my case, to even stand on the same ladder as CookieGal - still rungs below her.
Trouble is MY age is against me, ever achieving it.

[Steviep]

My sincere thanks go to each and every one of you, I am staggered by your knowledge and I suppose what I was aiming to be able to do when I bought a sinclair spectrum 48k back in 1982/3 together with the complete set of my computer weekly - oh how I remember spending hours typing in lines of code to have the screen change from blue to red to yellow etc I wish I had stuck in and could have been in your position now.

THe laptop seems to be running great and a bit quicker than before - just my desktop to have a look at now but I'll start a new thread

Once again many many thanks

Stevie