HP Laptop blue screen crash now black screen with blinking cursor [Clo
Posted 30 December 2011 - 05:53 PM
Posted 06 January 2012 - 06:40 AM
We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
Please include a clear description of the problems you're having, along with any steps you may have performed so far.
Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
- Please download OTL from one of the following mirrors:
- Save it to your desktop.
- Double click on the icon on your desktop.
- Click the "Scan All Users" checkbox.
- In the custom scan box paste the following:
msconfig safebootminimal activex drivers32 netsvcs %SYSTEMDRIVE%\*.exe %systemroot%\*. /mp /s %systemroot%\system32\*.dll /lockedfiles %systemroot%\Tasks\*.job /lockedfiles %systemroot%\system32\drivers\*.sys /lockedfiles %systemroot%\System32\config\*.sav %systemroot%\system32\drivers\*.sys /90
- Push the button.
- A report will open, copy and paste it in a reply here:
- OTL.txt <-- Will be opened
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.
After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
Posted 11 January 2012 - 04:45 PM
If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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