So my mom wanted help with her computer today and after 10 seconds on it i found a really nasty trojan virus(Windows Vista Security 2012) her internet wasnt working, i figured it was just the trojan blocking me from access as i got the error when diagnosing the problem "please connect a cable to the network adapter"
my mom doesnt have much on her pc of value file wise so i figured a factory system restore was a nice easy and quick way to solve her problem but after a flawless factory reset the internet still doesnt want to work for me, its having the same problem
im connecting directly from a broadband modem via ethernet cable.
everything is hooked up just fine but there are no yellow/green traffic lights comming from my computers ethernet adapter for some reason EVEN though under the device manager it is "working properely" all drivers are up to date and as far as i can tell all the settings are fine. im pretty good with computers but im stumped, not quite sure what the problem is and ive searched google/here for an hour now trying to figure out the problem and still nothing, so with that being said any help would be much much appreciated