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logonUI.exe unable to locate component. wtsapi32.dll not found [Solved


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#16
Essexboy

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Do you have the computer set to boot from CD

i.e do you get the prompt at start to press any key to boot from CD ?
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#17
cuda67

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pc just keeps rebooting itself. i have a new hard drive coming, so will probably ditch this one. i think we have exhausted most of the options.
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#18
Essexboy

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Is the BIOS set to CD as the first boot device ?

If you do not know how to set your computer to boot from CD follow the steps here
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#19
cuda67

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hi, sorry for the delay in responding, managed to do a clean install. so am up and running, have done all updates. the only things i cant complete is malwarebytes scan, the computer will restart itself before scan finishes. also the pc is sometimes VERY slow to react.
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#20
Essexboy

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OK lets have a look see then. When you say slow to react is that on start up or when opening programmes ?

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    consrv.dll
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBT /s
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBIOS /s
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    C:\Windows\assembly\tmp\U\*.* /s
    %Temp%\smtmp\1\*.*
    %Temp%\smtmp\2\*.*
    %Temp%\smtmp\3\*.*
    %Temp%\smtmp\4\*.*
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

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#21
cuda67

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tried OTL, it ran for a couple of mins before the BSOD. logs left on desktop as follows:

[.ShellClassInfo]
[email protected]%SystemRoot%\system32\shell32.dll,-21799

[.ShellClassInfo]
[email protected]%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183

other problems today are:

1 BSOD= page fault in non page area. after restart box containing following:
analog input
cannot display this video
optimum resolution 1280x1024 60hz

2 when pc started, box containg following:
Host process for windows services etc etc
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#22
Essexboy

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This looks very much like a hardware problem - video

What resolution is your screen set to ?

The two ini files are system files and we will rehide them later
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#23
cuda67

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When you say slow to react is that on start up or when opening programmes ?

A. slow when opening programs, also it seems my pc is quite noisey when opening programs or web browsing (if that makes sense)
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#24
Essexboy

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Is this still on the old hard drive ?
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#25
cuda67

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see attached.

Attached Thumbnails

  • Untitled.jpg

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#26
cuda67

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yes still on old hard drive
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#27
Essexboy

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Could you reduce the resolution a bit and see if that helps

Could you run a disc check please

Instructions are here
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#28
cuda67

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which disc check should i run, the one which fixes or the one with just a report.

i have adjusted the resolution down a bit. may be a bit of track but i do have an nvidia grforce 320, i could install if you think its a card issue?
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#29
Essexboy

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If you have another video card and the drivers then yes use that

Get check disc to repair errors
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#30
cuda67

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ok will check and fix, then put card in.
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