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Hardware Read Failure

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Hi,I was having problems with a virus,and was helped in the Virus, Spyware, Malware Removal Section. While michaelg9 was helping me out, he said he had noticed some hardware problems on my computer and now the we finished the virus removal, he told me to post over here (with a link back to my original thread and a log) to see if someone could help me out with the hardware problem.

Original Thread:


And extra information:

Chkdsk LogChecking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up instance tags for file 0x4dcc.
Cleaning up instance tags for file 0x4e77.
328640 file records processed. 1357 large file records processed. 0 bad file records processed. 0 EA records processed. 66 reparse records processed. Unable to locate the file name attribute of index entry couri.ttf
of index $I30 with parent 0x11841 in file 0x27d2f.
Deleting index entry couri.ttf in index $I30 of file 71745.
Unable to locate the file name attribute of index entry euphemia.ttf
of index $I30 with parent 0x11841 in file 0x27d60.
Deleting index entry euphemia.ttf in index $I30 of file 71745.
417814 index entries processed. CHKDSK is recovering lost files.
Recovering orphaned file couri.ttf (163119) into directory file 71745.
2 unindexed files processed. Recovering orphaned file euphemia.ttf (163168) into directory file 71745.
328640 security descriptors processed. Cleaning up 2641 unused index entries from index $SII of file 0x9.
Cleaning up 2641 unused index entries from index $SDH of file 0x9.
Cleaning up 2641 unused security descriptors.
44588 data files processed. CHKDSK is verifying Usn Journal...
37643616 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x9ae476000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x9ae47a000 for 0x1000 bytes.
Windows replaced bad clusters in file 235335
of name \PROGRA~1\EA GAMES\THA45C~1\TSData\Res\UserData\SC4TER~1\ARIDIA~1.PNG.
328624 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
6699425 free clusters processed. Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

Log: 'System' Date/Time: 11/06/2010 7:24:31 PM
Type: Error Category: 0
Event: 11 Source: atapi
The driver detected a controller error on \Device\Ide\IdePort1.

Error - 2/4/2010 5:29:59 PM | Computer Name = Devonasa-PC | Source = ACPI | ID = 327693
Description = : The embedded controller (EC) did not respond within the specified
timeout period. This may indicate that there is an error in the EC hardware or
firmware or that the BIOS is accessing the EC incorrectly. You should check with
your computer manufacturer for an upgraded BIOS. In some situations, this error
may cause the computer to function incorrectly.

Error - 2/5/2010 12:09:06 AM | Computer Name = Devonasa-PC | Source = volsnap | ID = 393230
Description = The shadow copies of volume C: were aborted because of an IO failure
on volume C:.

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Hi Devonasa
Couple of things that you can do to help things along;
Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop instructions :thumbsup:

Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To capture and post a screenshot;
Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload...
then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Screenshot instructions courtesy of happyrock :thumbsup:

Run hard drive diagnostics
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions :thumbsup:
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And I'm not sure what you wanted me to do for step 3, I ran the Memory Diagnostics Tools, and it said no problems were found, but it didn't produce a log to show.
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Please return to the PCPitstop results and address the items that have a red X against them, if you hover the cursor over the item you will be given a description of the issue and if you click on it you will be instructed how to correct the problem, post back when you have done this.

And I'm not sure what you wanted me to do for step 3,

We will come back to this, do the above first please.

I ran the Memory Diagnostics Tools, and it said no problems were found, but it didn't produce a log to show.

Sorry not sure why you have said this! Are you also receiving assistance on another forum and getting confused!
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