In November, I needed to run factory restore from what their hidden partition. The restore function was somehow corrupt and it would not run completely, while causing my computer not to start. This meant I had to call Tech support, which was very difficult due to a language problem. They said I had to buy recovery disks, which I did, and I eventually reformatted the drive and restored it to factory state.
I thought that would take care of the blue screen crashing problem, but NO it didn’t. One of the first things it did was crash and display the blue screen. My question is :
Is this a hardware problem? It happened when brand new, after being restored to factory state, and everywhere in between.
This computer still has a warranty and if it is hardware, they will fix it. I still have the mini dump files that it leaves. Thank you for any help.
AMD Phenom II N660 Dual core -3 Ghz
Memory – 3GB
ATI Mobility Radeon HD 4250
Windows 7 Home Premium 64 bit Service Pack 1