[Olivier G]

Hello,

My PC has experienced almost-daily crashes for the last, I would say, 2 months (almost never did before that). It always happens right after I turn it on: it boots up, Windows starts, then after a couple of minutes, the mouse pointer freezes and BSOD. It restarts itself, and after that it's stable and doesn't crash again. Tonight I installed the Windows debugging tools to take a look at it, and it appears that tcpip.sys would be the culprit, but judging by another post on this same forum, it's probably something else. I attached the last 4 minidump files to this post. I would greatly appreciate it if someone could take a look at it to see if they can see what it causing my problem.

I know it would probably help to remember what has been installed at the time those BSODs started occurring, but I don't, I'm very sorry.

Thank you in advance for any help you can provide,
Olivier

 Minidumps.zip   110.81KB   103 downloads

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Almost forgot: last week-end I cleaned up the inside of the case (lots of crud there): compressed air, vacuumed everything I could, and lo and behold, no BSOD that day and the next. Resumed after that. I also forgot to mention that I have an SSD for my system.

Finally, I noticed another used requested this from bluescreenview in another post:

==================================================
Dump File : 010612-13774-01.dmp
Crash Time : 1/6/2012 7:06:56 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000057
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000057
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010612-13774-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,640
==================================================

==================================================
Dump File : 010512-13618-01.dmp
Crash Time : 1/5/2012 7:52:06 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02d7996a
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010512-13618-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 289,264
==================================================

==================================================
Dump File : 010412-12636-01.dmp
Crash Time : 1/4/2012 4:51:12 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff800`02acf2d7
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010412-12636-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 285,192
==================================================

==================================================
Dump File : 010312-13057-01.dmp
Crash Time : 1/3/2012 4:31:38 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0318c6c8
Parameter 3 : fffff880`0318bf20
Parameter 4 : fffff880`01316c84
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+107c84
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010312-13057-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 289,416
==================================================

[Olivier G]

Almost forgot: last week-end I cleaned up the inside of the case (lots of crud there): compressed air, vacuumed everything I could, and lo and behold, no BSOD that day and the next. Resumed after that. I also forgot to mention that I have an SSD for my system.

Finally, I noticed another used requested this from bluescreenview in another post:

==================================================
Dump File : 010612-13774-01.dmp
Crash Time : 1/6/2012 7:06:56 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000057
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000057
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010612-13774-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,640
==================================================

==================================================
Dump File : 010512-13618-01.dmp
Crash Time : 1/5/2012 7:52:06 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02d7996a
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010512-13618-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 289,264
==================================================

==================================================
Dump File : 010412-12636-01.dmp
Crash Time : 1/4/2012 4:51:12 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff800`02acf2d7
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010412-12636-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 285,192
==================================================

==================================================
Dump File : 010312-13057-01.dmp
Crash Time : 1/3/2012 4:31:38 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0318c6c8
Parameter 3 : fffff880`0318bf20
Parameter 4 : fffff880`01316c84
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+107c84
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010312-13057-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 289,416
==================================================

[Olivier G]

Update: removed the graphics card this morning and cleaned it real well. No crash this morning so far. Looks like my PC has developed a dust allergy?

[rshaffer61]

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.

[Olivier G]

OK, just did that, and it did not find any integrity violations...

[rshaffer61]

Tutorial for running chkdsk in Vista\Win 7 located HERE.

[Olivier G]

OK, did that this morning (no crash this morning by the way):

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x354df.
332800 file records processed. File verification completed.
483 large file records processed. 0 bad file records processed. 0 EA records processed. 77 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
388622 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
332800 file SDs/SIDs processed. Cleaning up 879 unused index entries from index $SII of file 0x9.
Cleaning up 879 unused index entries from index $SDH of file 0x9.
Cleaning up 879 unused security descriptors.
Security descriptor verification completed.
27912 data files processed. CHKDSK is verifying Usn Journal...
35567400 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
332784 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
3150459 free clusters processed. Free space verification is complete.
Windows has made corrections to the file system.

58510335 KB total disk space.
45327304 KB in 283313 files.
144552 KB in 27913 indexes.
0 KB in bad sectors.
436639 KB in use by the system.
65536 KB occupied by the log file.
12601840 KB available on disk.

4096 bytes in each allocation unit.
14627583 total allocation units on disk.
3150460 allocation units available on disk.

Internal Info:
00 14 05 00 c5 bf 04 00 98 14 09 00 00 00 00 00 ................
12 02 00 00 4d 00 00 00 00 00 00 00 00 00 00 00 ....M...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts

[rshaffer61]

Rerun the last set of instructions to make sure chkdsk got everything. I see it corrected the file system so I want to make sure it corrected everything.

[rshaffer61]

Are you still having problems with your issue?
It has been 14 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.

[Olivier G]

Sorry, I missed your reply.

Well actually the issue has been solved, thank you very much for your help. I just can't tell if the above alone solved it or if the extra internal cleaning helped. So I guess the above AND the cleaning took care of the problem. Again, thank you VERY MUCH for your help!

Edited by Olivier G, 22 January 2012 - 10:15 PM.

[rshaffer61]

Thank you for the update and I am very happy your system is now running good. Please let us know if you need further assistance with this or any other issues. We will be happy to help.