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Removal instructions for CleanerCom aka ClenerCom aka MCleanerCom

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#1
Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is CleanerCom?

The Malwarebytes research team has determined that CleanerCom is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with CleanerCom?

This is how the main screen of the rogue application looks:

Posted Image

You will find this icon in your taskbar:

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And see this type of warning:

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How did CleanerCom get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove CleanerCom?

Our program Malwarebytes' Anti-Malware can detect and remove this rogue application.
  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of CleanerCom?

  • No, Malwarebytes' Anti-Malware removes CleanerCom completely.

How would the full version of Malwarebytes' Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes' Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes' Anti-Malware would have protected you against the CleanerCom rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


Posted Image

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Technical details for experts

Signs in a HijackThis log:
C:\Program Files\MCleanerCom\CleanerCom.exe

O4 - HKCU\..\Run: [MCleanerCom] "C:\Program Files\MCleanerCom\CleanerComLaunch.exe" /boot

Alterations made by the installer:
  File System
  ===============
    Adds the folder C:\Documents and Settings\{username}\Start Menu\Programs\MCleanerCom
      Adds the file Ȩ������.lnk"="12:42 08/01/12 1556 bytes
      Adds the file CleanerCom.lnk"="12:42 08/01/12 519 bytes
    Adds the folder C:\Program Files\MCleanerCom
      Adds the file updated_reg.dat.enc.dec"="12:42 08/01/12 495138 bytes
      Adds the file updated_reg.dat.enc"="12:14 19/12/11 495138 bytes
      Adds the file updated_name.dat.enc.dec"="12:42 08/01/12 371370 bytes
      Adds the file updated_name.dat.enc"="12:14 19/12/11 371370 bytes
      Adds the file uninst.exe"="12:42 08/01/12 62246 bytes
      Adds the file rv01du.exe.manifest"="06:50 16/11/11 661 bytes
      Adds the file rv01du.exe"="06:50 16/11/11 184832 bytes
      Adds the file rv01.scanlist.dat"="11:45 19/12/11 58 bytes
      Adds the file rv01.scanlist.basic.dat"="11:45 19/12/11 58 bytes
      Adds the file rv01.includee.dat"="05:56 03/01/11 10 bytes
      Adds the file rv01.exe.manifest"="06:23 16/11/11 661 bytes
      Adds the file rv01.exe"="06:50 16/11/11 154112 bytes
      Adds the file rv01.excluden.dat"="22:32 19/07/11 13 bytes
      Adds the file rv01.excludef.dat"="22:32 19/07/11 0 bytes
      Adds the file rv01.excludee.dat"="22:32 19/07/11 444 bytes
      Adds the file rv01.excluded.dat"="22:32 19/07/11 993 bytes
      Adds the file rv01.dll.manifest"="06:49 16/11/11 661 bytes
      Adds the file rv01.dll"="06:49 16/11/11 4790272 bytes
      Adds the file msvcr90.dll"="14:51 18/04/11 653136 bytes
      Adds the file msvcp90.dll"="14:51 18/04/11 569680 bytes
      Adds the file msvcm90.dll"="14:51 18/04/11 225280 bytes
      Adds the file Microsoft.VC90.CRT.manifest"="14:58 18/04/11 1860 bytes
      Adds the file MCleanerCom.url"="12:42 08/01/12 49 bytes
      Adds the file CleanerComUp.exe.manifest"="10:04 02/12/11 834 bytes
      Adds the file CleanerComUp.exe"="10:04 02/12/11 392704 bytes
      Adds the file CleanerComLaunch.exe.manifest"="10:04 02/12/11 827 bytes
      Adds the file CleanerComLaunch.exe"="10:04 02/12/11 193536 bytes
      Adds the file CleanerCom.exe"="12:24 19/12/11 4466688 bytes
    Adds the folder C:\Program Files\MCleanerCom\Quarantine
    Adds the folder C:\Program Files\MCleanerCom\Quarantine\1
    Adds the folder C:\Program Files\MCleanerCom\Quarantine\1\8
    Adds the folder C:\Program Files\MCleanerCom\Quarantine\1\8\2012-1
      Adds the file reg.xml"="12:46 08/01/12 1557 bytes
    Adds the folder C:\Program Files\MCleanerCom\db
    Adds the folder C:\Program Files\MCleanerCom\Log
    Adds the folder C:\Program Files\MCleanerCom\Log\1
    Adds the folder C:\Program Files\MCleanerCom\Log\1\8
    Adds the folder C:\Program Files\MCleanerCom\Log\1\8\2012-1
      Adds the file virus.xml"="12:44 08/01/12 41 bytes
      Adds the file reg.xml"="12:42 08/01/12 41 bytes
      Adds the file file.xml"="12:42 08/01/12 41 bytes
      Adds the file badcode.xml"="12:44 08/01/12 41 bytes
    In the existing folder C:\WINDOWS\system32
      Adds the file msjava.dll"="02:13 05/03/10 947472 bytes


  Registry
  ===============
    [-HKEY_CLASSES_ROOT\CLSID\{5A8371A3-0C6D-487b-B3C8-46D785C4C940}\InProcServer32]
    [-HKEY_CLASSES_ROOT\CLSID\{9DAA7B9D-CE5B-42CE-B942-32BBC284AC44}\InProcServer32]
    [-HKEY_CLASSES_ROOT\Connection Manager Profile\DefaultIcon]
    [-HKEY_CLASSES_ROOT\Connection Manager Profile\shell\open\command]
    [-HKEY_CLASSES_ROOT\Connection Manager Profile\shell\Settings...\command]
    [-HKEY_CLASSES_ROOT\ppifile\DefaultIcon]
    [-HKEY_CLASSES_ROOT\ppifile\shell\open\command]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\CleanerComUp.exe]
      "(Default)"="'C:\Program Files\MCleanerCom\CleanerComUp.exe'"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MCleanerCom]
      "Publisher"="'CleanerCom'"
      "URLInfoAbout"="'http://cleanercom.or.kr'"
      "DisplayVersion"="'1.0'"
      "DisplayIcon"="'C:\Program Files\MCleanerCom\CleanerComUp.exe'"
      "UninstallString"="'C:\Program Files\MCleanerCom\uninst.exe'"
      "DisplayName"="'MCleanerCom 1.0'"
    [HKEY_CURRENT_USER\rv01\quarantine\1/8/2012-1\HKEY_CLASSES_ROOT\ppifile\shell\open\command]
      "(Default)"="'%SystemRoot%\System32\msppcnfg.exe /Config %1'"
    [HKEY_CURRENT_USER\rv01\quarantine\1/8/2012-1\HKEY_CLASSES_ROOT\ppifile\DefaultIcon]
      "(Default)"="'%SystemRoot%\system32\msppcnfg.exe,1'"
    [HKEY_CURRENT_USER\rv01\quarantine\1/8/2012-1\HKEY_CLASSES_ROOT\Connection Manager Profile\shell\Settings...\command]
      "(Default)"="'C:\WINDOWS\system32\CMMGR32.EXE /settings "%1"'"
    [HKEY_CURRENT_USER\rv01\quarantine\1/8/2012-1\HKEY_CLASSES_ROOT\Connection Manager Profile\shell\open\command]
      "(Default)"="'C:\WINDOWS\system32\CMMGR32.EXE "%1"'"
    [HKEY_CURRENT_USER\rv01\quarantine\1/8/2012-1\HKEY_CLASSES_ROOT\Connection Manager Profile\DefaultIcon]
      "(Default)"="'C:\WINDOWS\system32\CMMGR32.EXE,1'"
    [HKEY_CURRENT_USER\rv01\quarantine\1/8/2012-1\HKEY_CLASSES_ROOT\CLSID\{9DAA7B9D-CE5B-42CE-B942-32BBC284AC44}\InProcServer32]
      "ThreadingModel"="'Both'"
      "(Default)"="'%SystemRoot%\system32\eapa3hst.dll'"
    [HKEY_CURRENT_USER\rv01\quarantine\1/8/2012-1\HKEY_CLASSES_ROOT\CLSID\{5A8371A3-0C6D-487b-B3C8-46D785C4C940}\InProcServer32]
      "ThreadingModel"="'Both'"
      "(Default)"="'%systemroot%\system32\eapahost.dll'"
    [HKEY_CURRENT_USER\Software\MCleanerCom]
      "guid"="'FEBDBF46092C466C837BF0634353BC'"
      "lastinspect"="'2012-01-08'"
      "runned"="1"
      "countdate"="'2012-01-08'"
      "ud"=""
      "partner"="'CleanerCom'"
      "inspect_garbage"="1"
      "inspect_registry"="1"
      "quarantine_on_registry"="1"
      "quarantine_on_virus"="1"
      "brokenasvirus"="0"
      "email"="1"
      "compressedfile"="1"
      "urlphishing"="1"
      "autoalert"="0"
      "cpuuse"="1"
      "autocure"="1"
      "autorun"="1"
      "autodelquarantines"="3"
      "autodellogs"="3"
      "instdir"="'C:\Program Files\MCleanerCom'"
    [HKEY_CURRENT_USER\Software\MCleanerCom\files]
      "rv01.exe"="'1.0'"
      "CleanerCom.exe"="'1.0'"
      "CleanerComUp.exe"="'1.0'"
      "CleanerComLaunch.exe"="'1.0'"
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows\Allow]
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
      "MCleanerCom"="'"C:\Program Files\MCleanerCom\CleanerComLaunch.exe" /boot'"



Malwarebytes' Anti-Malware log:
Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.08.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
{username} :: MBAM-D3E8C91ACC [administrator]

1/8/2012 12:57:58 PM
mbam-log-2012-01-08 (12-57-58).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 148648
Time elapsed: 1 minute(s), 7 second(s)

Memory Processes Detected: 1
C:\Program Files\MCleanerCom\CleanerCom.exe (Rogue.K.NDoctorCom) -> 1376 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 3
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MCleanerCom (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
HKCU\Software\MCleanerCom (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\CleanerComUp.exe (Rogue.CleanerCom) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|MCleanerCom (Rogue.MCleanerCom) -> Data: C:\Program Files\MCleanerCom\CleanerComLaunch.exe -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 8
C:\Documents and Settings\{username}\Start Menu\Programs\MCleanerCom (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom (Rogue.MCleanerCom) -> Delete on reboot.
C:\Program Files\MCleanerCom\db (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log\1 (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log\1\8 (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log\1\8\2012-1 (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Quarantine (Rogue.MCleanerCom) -> Quarantined and deleted successfully.

Files Detected: 35
C:\Program Files\MCleanerCom\CleanerCom.exe (Rogue.K.NDoctorCom) -> Delete on reboot.
C:\Documents and Settings\{username}\Desktop\CleanerComSetup.exe (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Start Menu\Programs\MCleanerCom\CleanerCom.lnk (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Start Menu\Programs\MCleanerCom\Ȩ.lnk (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\MCleanerCom.url (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.exe (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\CleanerComLaunch.exe (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\CleanerComLaunch.exe.manifest (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\CleanerComUp.exe (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\CleanerComUp.exe.manifest (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Microsoft.VC90.CRT.manifest (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\msvcm90.dll (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\msvcp90.dll (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\msvcr90.dll (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.dll (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.dll.manifest (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.excluded.dat (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.excludee.dat (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.excludef.dat (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.excluden.dat (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.exe.manifest (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.includee.dat (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.scanlist.basic.dat (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01.scanlist.dat (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01du.exe (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\rv01du.exe.manifest (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\uninst.exe (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\updated_name.dat.enc (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\updated_name.dat.enc.dec (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\updated_reg.dat.enc (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\updated_reg.dat.enc.dec (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log\1\8\2012-1\badcode.xml (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log\1\8\2012-1\file.xml (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log\1\8\2012-1\reg.xml (Rogue.MCleanerCom) -> Quarantined and deleted successfully.
C:\Program Files\MCleanerCom\Log\1\8\2012-1\virus.xml (Rogue.MCleanerCom) -> Quarantined and deleted successfully.

(end)


As mentioned before the full version of Malwarebytes' Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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