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2 blue screen random shutdown in one week


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#1
Avi11

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Hi guys,

I have brand new laptop (Toshiba portege r-835) and got 2 BSOD in about one week.
The computer create mini dump file and then shut itself down.
I saw you need the dump file in order to help me so I've attached them to my post.
I've performed memory test using the win7 tool and it was ok.
Please help me,the laptop is still under warranty so if there is a HW problem just let me know.

Many thanks in advanced
Avi

Attached Files


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#2
phillpower2

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:welcome: Avi11
Not a good sign so return the laptop without delay, while it is inconvenient it is also fortunate that it has happened now as opposed to a day or two after the warranty has expired.
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#3
Avi11

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hi,
thanks for having me here :-)

I guess I had to be more accurate.
the laptop was bought six month ago and didn't work so hard (just basic stuff no OC and stuff, that why I mentioned that it's almost new) still under warranty.
Can someone analyze the dump files I uploaded,maybe it's a SW/driver issue,I dont want to return the laptop and to realize that a small SW update/fix would solved the problem.

thanks.
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#4
phillpower2

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Hi
Can you please check the status of your Network Adapter in the Device Manager, is there a yellow ! mark against it, can you also post what AV software you are using please, a driver or AV conflict are both possible causes.
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#5
Avi11

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Hi,

The network adapter status is ok,no ! marks.(no ! at all)
I've upgraded the network driver-maybe it will solve the problem.

any other thing that I can check?

thanks
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#6
phillpower2

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can you also post what AV software you are using please, a driver or AV conflict are both possible causes.


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#7
Avi11

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opppps,forgot that detail-sorry.

I'm using Microsoft Security Essentials,no third party AV SW on my Laptop.

thanks again.
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#8
phillpower2

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That is a good AV software and doesn`t cause the conflicts that some do, lets take a look at your installed hardware and software;

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop instructions :thumbsup:
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#9
Delbrugge

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If these blue screens have just been happening very recently try to think about what has changed on your laptop.
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#10
Avi11

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Hi,

did all the test under the above web site and everything is ok(drivers,etc...)
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#11
phillpower2

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Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.


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