The fact you bought the ram from Staples or indeed from any particular retailer is absolutely irrelevant to the issue
We are now on post 71.
BACK on post 34 I first asked about the ram.
On post 36 I asked which PNY ram please provide full specification.
I MAY HAVE missed it, but I do not think so. we still DO NOT HAVE those details
If I have missed it I apologise.
On post 40 I sent you this
On post 42 I mentioned that there was a BIOS update for improved compatability with ram.
I stressed that I was NOT suggesting a BIOS update (BIOS flash) at that time.
SINCE all of this, in respect of my suggestions, you have made little or INDEED no progress.
In fact with respect, even obtaining the information has been unnecessarily hard work.
I also asked which graphics card was installed., pointing out that the Nvidia was simply the detection of the Nvidia GPU on the card.
We now know it is an EVGA card, but you say it is a 3Gb EVGA model
NEITHER myself nor my colleague phillpower2
have been able to locate such a card.
At the start of this topic you posted
ALL the Hardware in my computer is BRAND NEW
It is surprising that you are not able to simply post the EXACT model of the EVGA graphics
The exact specification of the PNY ram.
Finally from me YOU may well be proved correct - it may prove NOT to be a ram issue.
There is one aspect that comes to my notice
The reason I do not think it is a power issue (and I could be mistaken) is that the computer only freezes up when I am not running something
When YOU are not using the computer - what is running - ONLINE backup by any chance.
OR examine your power settings - Control panel, power options, balanced power plan, advanced settings, then expand the items and check what is configured for USB - ensure usb ports to which connections are made are not allowed to be turned off.
Also I know you say you have covered it put ensure that SLEEP, HYBRID SLEEP and HIBERNATION are NEVER in those advanced settings, expand the SLEEP and then on each entry expand that and you then have the options with the drop arrow to the right.
I have decided to leave the thread until and IF you try the ram with one stick as I asked.
and until you tell us exactly which specification of PNY ram and which EVGA card.