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xp antivirus 2012 bug....cant connect to internet


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#16
tammy111

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I thought it was done so I clicked 'save log'...but I just saw that it started to scan again...hope I didnt mess it up! When Im sure its done, Ill save the log and post again...sorry
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#17
RKinner

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Submit this file:

C:\WINDOWS\system32\dla\tfsndres.sys

to http://virustotal.com and let's see what they say about it. I think it's a false positive but better to be safe than sorry. If it doesn't get 0/43 or so as a result then copy the report and paste it into a reply.
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#18
tammy111

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ok, it finished...here is the log. the 'fix' button was not enabled...just the fixmbr

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-15 10:40:29
-----------------------------
10:40:29.421 OS Version: Windows 5.1.2600 Service Pack 3
10:40:29.421 Number of processors: 1 586 0x209
10:40:29.421 ComputerName: BEDROOM UserName: Todd
10:40:29.937 Initialize success
10:40:30.031 AVAST engine defs: 12011500
10:40:43.125 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
10:40:43.140 Disk 0 Vendor: Maxtor_6Y080L0 YAR41BW0 Size: 76293MB BusType: 3
10:40:43.156 Disk 0 MBR read successfully
10:40:43.156 Disk 0 MBR scan
10:40:43.156 Disk 0 Windows XP default MBR code
10:40:43.156 Disk 0 Partition 1 00 DE Dell Utility Dell 4.1 31 MB offset 63
10:40:43.171 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 76253 MB offset 64260
10:40:43.171 Disk 0 scanning sectors +156232125
10:40:43.250 Disk 0 scanning C:\WINDOWS\system32\drivers
10:40:58.187 Service scanning
10:40:59.375 Modules scanning
10:41:04.609 Module: C:\WINDOWS\system32\dla\tfsndres.sys **SUSPICIOUS**
10:41:07.484 AVAST engine scan C:\WINDOWS
10:42:01.625 AVAST engine scan C:\WINDOWS\system32
10:44:19.750 AVAST engine scan C:\WINDOWS\system32\drivers
10:44:39.921 AVAST engine scan C:\Documents and Settings\Todd
10:50:35.812 Disk 0 MBR has been saved successfully to "F:\MBR.dat"
10:50:35.843 The log file has been saved successfully to "F:\aswMBR.txt"
11:08:01.359 File: C:\Documents and Settings\Todd\Local Settings\Application Data\uniMainClock\ClipUserNetM.dll **INFECTED** Win32:MalOb-GX [Cryp]
11:16:52.140 AVAST engine scan C:\Documents and Settings\All Users
11:23:05.015 Scan finished successfully
13:10:00.515 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Todd\My Documents\MBR.dat"
13:10:00.515 The log file has been saved successfully to "C:\Documents and Settings\Todd\My Documents\aswMBR.txt"


aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-15 10:40:29
-----------------------------
10:40:29.421 OS Version: Windows 5.1.2600 Service Pack 3
10:40:29.421 Number of processors: 1 586 0x209
10:40:29.421 ComputerName: BEDROOM UserName: Todd
10:40:29.937 Initialize success
10:40:30.031 AVAST engine defs: 12011500
10:40:43.125 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
10:40:43.140 Disk 0 Vendor: Maxtor_6Y080L0 YAR41BW0 Size: 76293MB BusType: 3
10:40:43.156 Disk 0 MBR read successfully
10:40:43.156 Disk 0 MBR scan
10:40:43.156 Disk 0 Windows XP default MBR code
10:40:43.156 Disk 0 Partition 1 00 DE Dell Utility Dell 4.1 31 MB offset 63
10:40:43.171 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 76253 MB offset 64260
10:40:43.171 Disk 0 scanning sectors +156232125
10:40:43.250 Disk 0 scanning C:\WINDOWS\system32\drivers
10:40:58.187 Service scanning
10:40:59.375 Modules scanning
10:41:04.609 Module: C:\WINDOWS\system32\dla\tfsndres.sys **SUSPICIOUS**
10:41:07.484 AVAST engine scan C:\WINDOWS
10:42:01.625 AVAST engine scan C:\WINDOWS\system32
10:44:19.750 AVAST engine scan C:\WINDOWS\system32\drivers
10:44:39.921 AVAST engine scan C:\Documents and Settings\Todd
10:50:35.812 Disk 0 MBR has been saved successfully to "F:\MBR.dat"
10:50:35.843 The log file has been saved successfully to "F:\aswMBR.txt"
11:08:01.359 File: C:\Documents and Settings\Todd\Local Settings\Application Data\uniMainClock\ClipUserNetM.dll **INFECTED** Win32:MalOb-GX [Cryp]
11:16:52.140 AVAST engine scan C:\Documents and Settings\All Users
11:23:05.015 Scan finished successfully
13:10:00.515 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Todd\My Documents\MBR.dat"
13:10:00.515 The log file has been saved successfully to "C:\Documents and Settings\Todd\My Documents\aswMBR.txt"
13:12:25.468 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Todd\Desktop\MBR.dat"
13:12:25.468 The log file has been saved successfully to "C:\Documents and Settings\Todd\Desktop\aswMBR.txt"
13:15:15.703 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Todd\Desktop\MBR.dat"
13:15:15.718 The log file has been saved successfully to "C:\Documents and Settings\Todd\Desktop\aswMBR.txt"
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#19
tammy111

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virustotal.com say it already checked this file about a week ago. It came up with 0/43.
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#20
RKinner

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Good. I thought it was a false positive.

aswMBR found something else:

C:\Documents and Settings\Todd\Local Settings\Application Data\uniMainClock\ClipUserNetM.dll

Can't tell if it delete it or not but if it is still there please delete it.

Also look to see if these are still there and delete them if you find them:
c:\windows\system32\vebimayo.dll
c:\windows\system32\refobaju.dll
c:\windows\system32\kiduruka.dll
c:\windows\system32\goyetude.dll

How is it doing now? Are you able to get on line? Are you still seeing signs of the virus?


Start, Run, eventvwr.msc, OK to bring up the Event Viewer. Right click on System and Clear All Events, No (we don't want to save the old log), OK. Repeat for Application.

Reboot.

1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Double-click VEW.exe
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Ron
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#21
tammy111

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ok, the only file i found was the clipusernetm and i deleted it. here are the logs from vew. I opened firefox and it seems to work fine now.

Vino's Event Viewer v01c run on Windows XP in English
Report run at 15/01/2012 02:48:45 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 15/01/2012 02:45:25 PM
Type: error Category: 0
Event: 1 Source: sr
The System Restore filter encountered the unexpected error '0xC0000243' while processing the file '## aswSnx private storage' on the volume 'Hardd .. lume2'. It has stopped monitoring the volume.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Vino's Event Viewer v01c run on Windows XP in English
Report run at 15/01/2012 02:51:22 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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#22
RKinner

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The System Restore filter encountered the unexpected error '0xC0000243' while processing the file '## aswSnx private storage' on the volume 'Hardd .. lume2'. It has stopped monitoring the volume.


There is a hotfix for this error:

http://support.microsoft.com/kb/888402

(Actual link is under: Hotfix Download Available
View and request hotfix downloads up in the top left of the page.

Other than that I think we are done. You should uninstall Java 6 update 22 then download the latest version from java.com. I expect the older version is what got you in trouble this time. It is very important to keep Java and Adobe products up to date as they are being attacked heavily right now.


We need to clean up System Restore.

Copy the following:

:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]

Run OTL. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

OTL has a cleanup tab so if you run it again and select cleanup it will remove itself and its backup files.

To hide hidden files again (If you do not run OTL cleanup):

XP

# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and shutdown My Computer.

You probably do not have the latest Java (Java™ 6 Update 29 or 7 update 1). Get the latest at:
http://www.java.com/en/

Save it to your PC then close all browsers and install it. Note on Java and Firefox. For some reason Java does not remove old consoles from Firefox. Any time you update Java you should do Firefox, Add-ons, Extensions and disable any old Java Consoles

They will look like: Java Console 6.xx. The xx corresponds to the update number. When they switch to 7 update 0 then it will be Java Console 7.

Multiple Java Consoles will slow down the Firefox boot. After any change to Firefox or its extension you should run Speedyfox. (Mentioned later.)



Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)
If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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#23
tammy111

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I downloaded the hotfix and ran it. It stopped and said that the service pack i was running was newer than the update and there was no need to run the fix. It didnt give an option to do it anyway.
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#24
RKinner

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See if System Restore is running and monitoring C:.

go into the Control Panel and then double click on the System icon. If you are in the control panel and do not see the System icon, click on the link that says "Switch to classic view" in the upper left hand side of the window. Now you should be able to see the System icon. After you double click on it you should then click on the System Restore tab.

You should see that the Turn Off System Restore box is NOT checked and that under Status it should say
[C:] Monitoring

Does it? If so then nothing to worry about.
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#25
tammy111

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ok, system restore is monitoring :c
I ran speedyfox too.
I downloaded hippo and it says that I have updates, but when i click the icon in the tray, it pulls up a blank ie window and says connecting..but it never does.
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#26
tammy111

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I copied and pasted the cmd line and it gives an error...is not recognized as an internal or external command, operable program or batch file
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#27
RKinner

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You did not run Combofix from your desktop so try:

F:\ComboFix.exe /uninstall

FileHippo works better with Firefox so try setting Firefox as the default browser.

http://support.mozil...default browser
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#28
tammy111

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ok, got combofix removed and filehippo too. I bought norton 360 and installed it also.
everything seems to be working fine now...thanks to YOU!!!

Thank You so very much for all your help and patience!!!!
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