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MindSpark Toolbar Platform SearchScope Monitor [Closed]


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#1
IceKitty

IceKitty

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[font="Georgia"]When I restart my computer I get a pop-up telling me that MindSpark Toolbar Platform SearchScope Monitor has encountered a problem and do I want to report to Microsoft, etc.

I have tried to find where this is coming from and cannot find anything on my system - although who knows what this could be. Other searches I have tried have suggested looking for any traces of MyWebSearch and related leftovers but I can't find anything as I thought I had gotten rid of it all.

Can anyone out there help me? Please?

Thanks :unsure:
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#2
Gammo

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Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • A report will open, copy and paste it in a reply here:
    • OTL.txt <-- Will be opened

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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#3
Gammo

Gammo

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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