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I have a virus! What do i do? [Closed]


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#1
kiwik

kiwik

    New Member

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Please help! I have a virus! The screen is black but a whole bunch of windows pops up saying i have a virus and I need to purchase like something. Will it work if I buy like Norton and then put it in my laptop or do I need to buy the one already up on my laptop? I need help very badly! I got the virus yesterday and don't want anymore to come on! HELP! I don't know what do to! Can this laptop even be saved? :confused:
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#2
Satchfan

Satchfan

    Trusted Helper

  • Malware Removal
  • 585 posts
Hello kiwik and welcome to the G2G forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

=======================================

IMPORTANT: Do NOT purchase anything and don't click on the popup windows as each click generates a new poopup

Can you start in safe mode?

Windows XP:

  • restart your computer
  • when the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with the Windows XP Advanced Options menu
  • select the option for Safe Mode using the arrow keys
  • then press Enter on your keyboard to boot into Safe Mode.

You should then be presented with the Windows XP Login screen. Log in to Windows and when it prompts you about Safe Mode and asks if you'd like to continue click Yes.

Windows Vista and Windows 7:

  • restart your computer.
  • when the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with the Windows Advanced Boot Options menu
  • select the option for Safe Mode using the arrow keys
  • then press Enter on your keyboard to boot into Safe Mode.
You should then be presented with the Windows Login screen. Log in to Windows.

Let me know if this is successful and you can access the Internet

Please also let me know which version of Windows you are running.

Satchfan
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#3
Satchfan

Satchfan

    Trusted Helper

  • Malware Removal
  • 585 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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