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New laptop slowed to a crawl. Please help . [Solved]


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#16
lavenderchef45

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aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-16 21:31:46
-----------------------------
21:31:46.061 OS Version: Windows x64 6.1.7601 Service Pack 1
21:31:46.061 Number of processors: 2 586 0x100
21:31:46.064 ComputerName: LYDIA UserName:
21:31:57.185 Initialize success
21:38:37.537 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000065
21:38:37.560 Disk 0 Vendor: TOSHIBA_ GH10 Size: 305245MB BusType: 11
21:38:37.640 Disk 0 MBR read successfully
21:38:37.649 Disk 0 MBR scan
21:38:37.660 Disk 0 Windows VISTA default MBR code
21:38:37.682 Disk 0 Partition 1 80 (A) 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
21:38:37.701 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 292137 MB offset 3074048
21:38:37.766 Disk 0 Partition 3 00 17 Hidd HPFS/NTFS NTFS 11607 MB offset 601370624
21:38:37.780 Service scanning
21:38:38.795 Service KL1 C:\windows\system32\DRIVERS\kl1.sys **LOCKED** 5
21:38:38.815 Service kl2 C:\windows\system32\DRIVERS\kl2.sys **LOCKED** 5
21:38:38.829 Service KLIM6 C:\windows\system32\DRIVERS\klim6.sys **LOCKED** 5
21:38:38.842 Service klmouflt C:\windows\system32\DRIVERS\klmouflt.sys **LOCKED** 5
21:38:40.155 Modules scanning
21:38:40.542 Disk 0 trace - called modules:
21:38:40.639 ntoskrnl.exe CLASSPNP.SYS disk.sys amd_xata.sys storport.sys hal.dll amd_sata.sys
21:38:40.656 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800301a790]
21:38:40.671 3 CLASSPNP.SYS[fffff880021d043f] -> nt!IofCallDriver -> [0xfffffa8002ee3ac0]
21:38:40.686 5 amd_xata.sys[fffff880011388b4] -> nt!IofCallDriver -> \Device\00000065[0xfffffa8002edd8f0]
21:38:40.700 Scan finished successfully
21:39:23.855 Disk 0 MBR has been saved successfully to "C:\Users\Angela\Desktop\MBR.dat"
21:39:23.868 The log file has been saved successfully to "C:\Users\Angela\Desktop\aswMBR.txt"
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#17
lavenderchef45

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Hi:

Did you get my aswMBR log? How in the heck did I get 2 files with the same info? I must have done something wrong. How off the wall this night has been. Thank you so much for all your great info. You made following directions easy. No matter what the outcome I am most grateful to u.
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#18
Gammo

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I think I've found which infection is responsible for the problems.

My instructions are gonna get a bit harder now. :)


1. Preferably from a clean computer, please download the following: gparted-live-*.*.*-*.iso

When you have the .ISO file downloaded, you need to create a bootable disk or flash drive with it, using a clean PC to do that. The .ISO file is a disk image. It should NOT be burned as a regular file. You need a program like BurnAware Free or ImgBurn that can burn an .ISO image. I think a CD is best as there is no way anything can write on it after it is made, but the USB may be more convenient and easier.


2. Now, please boot off of the newly created GParted CD. See How to Set BIOS to Boot from CDROM for information on how to boot from the CD.

You should arrive to the following screen:
Posted Image
Press the ENTER key

Posted Image
By default, "do not touch keymap" is highlighted. Leave this setting alone and press the ENTER key.

Posted Image
Next, choose your language and press the ENTER key. English is the default setting [33]

Posted Image
Once again, at this prompt, press the ENTER key.

You will now be taken to the main GUI screen below
Posted Image

Please take a picture of this screen (camera or phone pictures will work just fine), and post it here for me to see. It is very important that you complete this step.
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#19
lavenderchef45

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Hi Gammo:

Sorry it took me so long to respond. Had to sleep, go to work. U know the boring stuff. Problem is, I live on a farm. There is no one near me who can make the CD for me. My Vista probably has the same problem as this. My friend who has agreed to do this is a college student in Roanoke VA.
She will get it done asap and mail it to me. Will this be o'k? I have no other way to do this. And we have come so far. Please let me know. It could be a week.

Thank you for all your good work. At least I know that it was not my imagination.
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#20
Gammo

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You don't necessarily need to burn the CD on a clean computer. If necessary, you can do it on the infected PC.
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#21
lavenderchef45

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Thank you! I have never burned a cd. I believe I have the ability to do this on my vista. I will try over the weekend when I can take the time to do it correctly. Will that be o'k for you. The timeline I mean.
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#22
Gammo

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Sure, it's fine with me.
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#23
lavenderchef45

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My daughter is going to help me bc I do not have a way to post the picture on my reply. Sorry for dragging this out.
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#24
lavenderchef45

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On my own. New blank 4GB flash. Please assist. Downloading gparted live iso. Do I put on desktop and then copy to flash. You have an idiot here.
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#25
Gammo

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The instructions I posted are for using GParted from a CD, but from a USB flash drive is also possible.

Download this tool and start it: http://www.pendrivel...ler-1.8.7.9.exe
Just follow the on-screen instructions.
Select 'GParted' and the ISO file you downloaded before.

Then you should have succesfully created a GParted USB. From there on, you should follow my GParted instructions from a couple of posts ago, starting with Step 2 (1. you've already done step 1, only you created a USB instead of a CD 2. Instead of booting off the CD you should boot off the USB).
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#26
lavenderchef45

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/dev/sda2
285.29 GiB

Partition File System Label Size Used Unused Flags
/dev/sda1 ntfs System 1.46Gib 534.54 MiB 965.46 MiB Boot. diag
/dev/sda2 ntfs OMGWTFIT 285.29GiB 26.78 GiB 258.51 GiB
/dev/sda3 ntfs HDDRECOVERY 11.33 GiB 10.75 GiB 598.76 MiB Hidden
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#27
lavenderchef45

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I was unable to download a picture so I copied the results exactly as they were displayed to you. I can redo and send again if necessary in a better format
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#28
Gammo

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Your logs appear to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. ^_^

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    Posted Image
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

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Keep a backup of your important files
Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

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Make proper use of your anti-virus and firewall
You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

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Keep all your software updated
It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

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Use a safer web browser
Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

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Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.
  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

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Be careful
Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

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Slow computer?
If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

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I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,
Gammo :cool:
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#29
lavenderchef45

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Dear Gammo: Thank you for all your hard work and patience. Unfortunately my laptop behaves exactly as it did before. Taking up to 10 minutes to close down,
screen freezes then closes. In fact,my Firefox webpage closed by itself while I was reading your last posting. I was not even touching the keyboard.

Also,just wanted you to know that I only use Mozilla Firefox, keep it updated and use the security addons. No script, browser protect, better privacy, adblock plus, WOT; etc. Have always Hated IE. Unfortunately, as you know you cannot remove it.
I have used MalwareBytes for yrs. When I purchased the laptop I took the 6 month Kaspersky program. That was in July. By October the thing had disabled Kaspersky. I know bc the program stopped auto updating, loaded last on boot up and many times alarmed that protection was turned off. The first time Malwarebytes has worked since I got the machine was when you had me download it this time. It was dead in the water before. Would appear to take 2 hours to scan, and stall doing so.

I sincerely thank you but, something is still running the show.

Angela
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#30
Gammo

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I don't see any malicious in your logs, so your problem is probably just a 'normal' software issue, not caused by malware.

I suggest you start a new topic here: http://www.geekstogo...-and-windows-7/ :thumbsup:
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