[Ben T]

Scan finally finished. It found 226 items. Do you want me to copy them and send to you before I delete/cure them. I tried to use the Tools tab to copy or send by email, but it doesn't work.

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Make a note of the predominant virus name and then one or two actual files so that I can make a determination of the extent of the problem

[Essexboy]

Make a note of the predominant virus name and then one or two actual files so that I can make a determination of the extent of the problem

[Ben T]

Trojan shows up 10 times. Here are 2 listings for it.

mnt/disk/hd...4RHox.exe - Trojan.Download 2.31585

win/C:/Doc...p/msmonitor - Trojan.Download 2.35980

I won't run the cure/delete till you tell me, in case you need more data.

[Essexboy]

Run cure/delete now and then return to normal windows

Once you are back in windows could you let me know of any problems

[Ben T]

There are a lot of issues. First, admin account doesn't access the internet, but guest account does.

[Essexboy]

The Admin account may well be corrupted - Can you create a new administrator account

[Essexboy]

Of course some instructions may help

To create an administrator account for a Windows 7 or Vista computer that is not a member of a domain:

1.From the Start menu, select Control Panel.


2.Double-click User Accounts, and then click Manage User Accounts.


3.Click Create new account. Enter a name for the account, and then click Next.


4.Click Computer administrator, and then click Create Account.

[Ben T]

It has XP as the operating system. Will these instructions apply to it?

[Essexboy]

Nope I looked at the initial log... You cleaned this on a windows 7 machine didn't you


Meanwhile here is XP


1.From the Start menu, select Settings, and then Control Panel.


2.Double-click User Accounts.


3.Click Create new account. Enter a name for the account, and then click Next.


4.Click Computer administrator, and then click Create Account.

[Ben T]

Thanks, it connects now, and yes, I used my desktop to help clean this machine. Second issue. A page with the "Common" appears after login. A bin file is in this folder that contains file like AppRegAgent.dll, ComTruSurroundXT.dll, IVIVRX.ocx, etc. Can this be deleted?

[Essexboy]

Could you post a screen shot of that please

Also can you now install programmes ?

[Ben T]

The computer is up and running sufficiently for my needs. Thank you so much for your help and guidance in removing the malware and unlocking it so I could use it. Your input was invaluable. Thanks again.

Edited by Ben T, 18 January 2012 - 10:22 PM.

[Essexboy]

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[Ben T]

I followed all your recommendations except that I use Secunia as a third party program updater. I assume it is similar to FileHippo update checker.

I removed Java altogether and installed Malwarebytes as well as Superantispyware. I like both of these programs.

Thanks once again for your helpful guidance and instruction. I couldn't have done it without you.

It's people like you that make this world a better place to live.

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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