[henny-penny-1]

I understand
but im not sure where to go next
http://www.pcpitstop...?conid=24753056

when I clicked inprove memory performance I got led to this

http://www.pcpitstop...?conid=24753056 and keep getting direted back to the results of the original test

I didnt understand half of what was said

I cant figure it out and Im hoping my friend can stop by tomorrow

the bOD just now is in the screen shot
If I cant figure it out I may have to give up .. sorry to have troubled you so .. I am totally lost on the instructions as they are using words I dont understant

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I am wondering .. theres nothing in the MISCONFIG that says
Intel hotkeys
HP software update

HP software update -the closest I come to that is the HP health check scheduler is that what I disable ?




5 craplets
Name
Intel® Common User Interface
User Interface
Sun Java Update
Intel Hotkeys
HP software update

I understand
but im not sure where to go next
http://www.pcpitstop...?conid=24753056

when I clicked inprove memory performance I got led to this

http://www.pcpitstop...?conid=24753056 and keep getting direted back to the results of the original test

I didnt understand half of what was said

I cant figure it out and Im hoping my friend can stop by tomorrow

the bOD just now is in the screen shot
If I cant figure it out I may have to give up .. sorry to have troubled you so .. I am totally lost on the instructions as they are using words I dont understant

[henny-penny-1]

I am wondering .. theres nothing in the MISCONFIG that says
Intel hotkeys
HP software update

HP software update -the closest I come to that is the HP health check scheduler is that what I disable ?




5 craplets
Name
Intel® Common User Interface
User Interface
Sun Java Update
Intel Hotkeys
HP software update

I understand
but im not sure where to go next
http://www.pcpitstop...?conid=24753056

when I clicked inprove memory performance I got led to this

http://www.pcpitstop...?conid=24753056 and keep getting direted back to the results of the original test

I didnt understand half of what was said

I cant figure it out and Im hoping my friend can stop by tomorrow

the bOD just now is in the screen shot
If I cant figure it out I may have to give up .. sorry to have troubled you so .. I am totally lost on the instructions as they are using words I dont understant

[phillpower2]

No worries, it is important that you do not do something you are unsure of so we will leave the present tasks and move on, you should find my guidance easier to follow however the HDD must be defragged along the way but I will guide you, see below;

My first suggestion is to tidy up the data on your HDD so please follow the directions provided below starting with Autoruns http://technet.micro...ernals/bb963902

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Go to File then to Export As or Save in some versions.
5: Save AutoRuns.txt file to known location like your Desktop.
6: Attach to your next reply.

2nd: Download and run TFC from http://www.geekstogo...ds&showfile=187 your computer should automatically re-boot on completion but if not do it manually.

3rd: Defrag your HDD http://www.auslogics...re/disk-defrag/ do this at least once a week in the future, a tidy drive is a faster drive, please note that I am not suggesting that you use any other product or service here.

Post back when you are done or if you have any questions along the way.

You have just done it again, please don`t post or edit while I am replying.

Edited by phillpower2, 29 January 2012 - 08:55 AM.

[henny-penny-1]

ah I didnt see you marked as online so added on I will wait

do I have to use IE to download this autorun thing ?
Im not sure what a ZIP file is

and I have a TFC .. its that dustbin on my desktop I run it daily

I used to defrag weekly then someone told me to stop so I did it only monthly

No worries, it is important that you do not do something you are unsure of so we will leave the present tasks and move on, you should find my guidance easier to follow however the HDD must be defragged along the way but I will guide you, see below;

My first suggestion is to tidy up the data on your HDD so please follow the directions provided below starting with Autoruns http://technet.micro...ernals/bb963902

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Go to File then to Export As or Save in some versions.
5: Save AutoRuns.txt file to known location like your Desktop.
6: Attach to your next reply.

2nd: Download and run TFC from http://www.geekstogo...ds&showfile=187 your computer should automatically re-boot on completion but if not do it manually.

3rd: Defrag your HDD http://www.auslogics...re/disk-defrag/ do this at least once a week in the future, a tidy drive is a faster drive, please note that I am not suggesting that you use any other product or service here.

Post back when you are done or if you have any questions along the way.

You have just done it again, please don`t post or edit while I am replying.

[phillpower2]

do I have to use IE to download this autorun thing ?

No.

Im not sure what a ZIP file is

Google is your friend http://office.micros...A001127690.aspx

and I have a TFC .. its that dustbin on my desktop I run it daily

Please use the tools that I provide and uninstall them when we are finished.

I used to defrag weekly then someone told me to stop so I did it only monthly

Very much depends on the usage, the amount of programs that are installed and uninstalled and whether uninstalled programs have been done so correctly as in using a programs own uninstaller if provided as opposed to Delete or Add/Remove programs which leaves leftover files behind which clutter your HDD.

[henny-penny-1]

Im on most nights +8GMT

Its ok if the issues cant be fixed .. I will see to the defrag in the morning when the laptop isnt in use for work or mail and check the autorun thing noq

I will in future defrag once a week again .. this so is a royal pain and i wish I had the tech knowhow . Im just not comfortable with the computer

Im not sure if the TFC is the same one that I have but Im looking into it now

[phillpower2]

Forums are for learning and sharing knowledge so continue reading them and you will learn, once your notebook is running at its best continue to keep the HDD tidy and you will find it should last you for some time yet.

[henny-penny-1]

autoruns thing

attached

I think the temp file cleaner is the same as the one I have .. I now have two dustbins on my desktop identical versions too and will throw one away

I somehow double loaded the autoruns so one got thrown out

Attached Files

•  AutoRuns.txt   66.74KB   90 downloads

[phillpower2]

You have a couple of entries on your Autoruns that are not required but deal with the issue below first please;


+ "SymIMMP" "" "" "File not found: system32\DRIVERS\SymIM.sys"

If you have previously had Norton AV (A Symantec product) installed on your computer it may not have been uninstalled correctly, did you previously have Norton AV or any other Symantec product installed?
If you did please run the correct uninstaller as left over files may be causing system instability with Avira https://www-secure.s...n=1&pvid=f-home

[henny-penny-1]

I used to have norton but its no longer there I think the tool for its removal is still inside and I have no idea where its hiding

[phillpower2]

As suggested run https://www-secure.s...n=1&pvid=f-home to try and get rid of all traces of Norton and to help with your continued learning when we are done read the tutorial courtesy of Admin regarding AV programs http://www.geekstogo...yware-software/

[henny-penny-1]

I tried to run the tool

when I double clicked it had a small pop up wit a green bar appear and then that disappeared


I tried again rebooted too

and got this

rebooted

I do wonder if it even worked or if I did it right at all

[phillpower2]

Did you follow the instructions exactly as instructed in step 2 at the link and have you run TFC yet?

[henny-penny-1]

Yes I have run the tfc

I downloaded the tool

double clicked on the icon ..its onm y desktop

all I had was a quick pop up with a green bar appear and disappear

so I tried again and got this( pic )

I waited quite awhile and rebooted

Attached Thumbnails

• 

[phillpower2]

Ok but try it again and leave it for longer this time please, your whole HDD, programs and files will be searched for traces of Norton, did you not use this tool originally to remove Norton?