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sluggish computer [Closed]


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#1
Pradyumna Karpuram

Pradyumna Karpuram

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My computer has been acting very sluggish for a while now. I read one of the instructions manual which told me to download and run OTL. i downloaded it but when i click on quick scan, it stops responding. then i downloaded malwarebytes and ran the quick scan and got the following log

----------------------------------------------------------

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.15.02

Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
PVA :: PVA-PC [administrator]

Protection: Enabled

1/15/2012 11:34:11 PM
mbam-log-2012-01-15 (23-34-11).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 185367
Time elapsed: 6 minute(s), 19 second(s)

Memory Processes Detected: 4
C:\Program Files\RelevantKnowledge\rlservice.exe (Adware.RelevantKnowledge) -> 2096 -> Delete on reboot.
C:\Program Files\RelevantKnowledge\rlvknlg.exe (Adware.RelevantKnowledge) -> 192 -> Delete on reboot.
C:\Program Files\BasicScan\basicscan.exe (Adware.Zwangi) -> 2008 -> Delete on reboot.
C:\Program Files\BasicScan\basicscan.exe (Adware.Zwangi) -> 264 -> Delete on reboot.

Memory Modules Detected: 2
C:\Program Files\BasicScan\basicscan.dll (Adware.Agent.ZGen) -> Delete on reboot.
C:\Program Files\RelevantKnowledge\rlls.dll (Adware.RelevantKnowledge) -> Delete on reboot.

Registry Keys Detected: 12
HKLM\SYSTEM\CurrentControlSet\Services\RelevantKnowledge (Adware.RelevantKnowledge) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831} (Adware.RelevantKnowledge) -> Quarantined and deleted successfully.
HKCR\AppID\{D2083641-E57F-4eab-BB85-0582424F4A29} (Adware.HotBar.CP) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33524C00-63FB-43DB-A6BF-0A4E14B24649} (Adware.Zwangi) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\BasicScan Service (Adware.Zwangi) -> Quarantined and deleted successfully.
HKCR\MenuButtonIE.ButtonIE (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\MenuButtonIE.ButtonIE.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\MenuButtonIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCU\Software\ClickPotatoLiteSA (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\BASICSCAN (Adware.Zwangi) -> Quarantined and deleted successfully.

Registry Values Detected: 2
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\BasicScan|DisplayName (Adware.Zwangi) -> Data: BasicScan 1.0 build 115 -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\BasicScan Service|ImagePath (Adware.Zwangi) -> Data: "C:\Program Files\BasicScan\basicscan.exe" "C:\Program Files\BasicScan\basicscan.dll" fodiziyoy udecizov -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 4
C:\Program Files\RelevantKnowledge (Spyware.MarketScore) -> Delete on reboot.
C:\Program Files\RelevantKnowledge\components (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Users\PVA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ClickPotato (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge (Spyware.MarketScore) -> Quarantined and deleted successfully.

Files Detected: 28
C:\Program Files\BasicScan\basicscan.dll (Adware.Agent.ZGen) -> Delete on reboot.
C:\Program Files\RelevantKnowledge\rlls.dll (Adware.RelevantKnowledge) -> Delete on reboot.
C:\Program Files\RelevantKnowledge\rlservice.exe (Adware.RelevantKnowledge) -> Delete on reboot.
C:\Program Files\RelevantKnowledge\rlvknlg.exe (Adware.RelevantKnowledge) -> Delete on reboot.
C:\ProgramData\BasicScan\basicscan115.exe (Adware.Zwangi) -> Quarantined and deleted successfully.
C:\Program Files\BasicScan\basicscan.exe (Adware.Zwangi) -> Delete on reboot.
C:\Program Files\RelevantKnowledge\chrome.manifest (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\install.rdf (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\nscf.dat (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlcm.crx (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlcm.txt (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlls64.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rloci.bin (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlph.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlvknlg64.exe (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\rlxf.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\components\rlxg.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\components\rlxh.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\components\rlxi.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\components\rlxj.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge\components\rlxk.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Users\PVA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ClickPotato\About Us.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Users\PVA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ClickPotato\ClickPotato Customer Support.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Users\PVA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ClickPotato\ClickPotato Uninstall Instructions.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\About RelevantKnowledge.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Privacy Policy and User License Agreement.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Support.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Uninstall Instructions.lnk (Spyware.MarketScore) -> Quarantined and deleted successfully.

(end)
--------------------------------------------------------------------------------

please assist me on how to improve the performance and health of my pc
thanks in advance.
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#2
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.
If OTL stops responding do this instead:

Please download DDS and save it to your desktop.
  • Disable any script blocking protection.
  • Double click dds.com to run the tool..
  • When done, DDS will open two logs (DDS.txt and Attach.txt).
  • Save both reports to your desktop.
Please include the contents of DDS.txt in your next reply.


In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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#3
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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