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I think my pc is infected [Closed]


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#1
Bgtts48ddd

Bgtts48ddd

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Hi. I was n another forum and was told to try here. It first started thurs. We just got internet. I went to facebook things were ok. Then my pc said new updates found. Then the pc shut down. I tried to start it up and it keep stayn on the windows screen. Then finally the bsod sayn it shut the pc down and gave sum error codes. I tried, rebootn, safemode and all other options. It takes forever to open anything. Finally got desktop up and if I click sumtn it takes hours to open. norton said issues were found and being fixed. Safe mode gave a list of stuff after clickn it. Most said sym32 drives an some others. Please help I have no cd an am not computer smart
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#2
Bgtts48ddd

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Also when I do get sumtn open it tells me it is not responding
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#3
Bgtts48ddd

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I may have messed up the previous post. First bsod, then not able to open files. Just got internet thurs. And now computer seems to be struggling to open files. Have tried safe mode an all other options. It started while online computer shut down an wont do much. When trying to open in safe mode it didnt go just gave a list of drives and a couple othr things. Startn wit sys32. I cant acces the net. Cud this be a virus. Norton found a few things and said it fixed it. Before the crash norton said things were fine
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#4
Gammo

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Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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#5
Gammo

Gammo

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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