[AquamanD]

I am helping a friend with an issue with their DVD drive. She has a Compaq Presario f572us running Windows Vista. The CD/DVD drive in question is the Optiarc DVD RW AD-7530A ATA.

It reads DVDs just fine but when I put a CD in it sounds like it starts running but does not do anything. I r-click DVD RW Drive E: and it says "Please insert a disk into DVD RW Drive (E:)." I have visited other forums and they said to update driver and I have tried this but it says that it has the latest driver installed. I also found some where they say to edit the registry for filters but the issue for those are when it is not even seeing the device at all and didn't want to try that since that is not my issue. I will if that is recommended but wanted to ask first if i should. Also there was another registry edit...

If your vista version does not have the gpedit function, do the following.
Open regedit, go to:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

In the right pane, if it does not already exist, create a new 32-bit DWORD value. Name the new value as NoCDBurning, and assign the value data to 1.
Reboot or logoff/logon to apply.

... But this did not work. any help would be greatly appreciated as I am trying to save her money from buying a new one.

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Sounds like the laser's packed up.
If that is the case, the only resolution is a new drive.

[Neil Jones]

Sounds like the laser's packed up.
If that is the case, the only resolution is a new drive.

[phillpower2]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run http://www.dougknox...._cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thanks to Broni for the above instructions

[AquamanD]

SO I just finished trying all those options and it really sounds like it reads the disk but still does not recognize the cd. It still reads dvds.I think i am just going to have her get another one. Thanks for you assistance.

[phillpower2]

it really sounds like it reads the disk but still does not recognize the cd. It still reads dvds.

This is not unusual, both functions are served by a different laser and the CD is more likely to fail as it tends to be used more frequently.
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