Our set up is like this: external cable that reminds me of a coaxial cable, leading to a modem, leading to a router.
We can all connect to the router just fine, but that's as far as we get.
all cables are plugged in, but the internet does not connect anymore. This began about 2 weeks ago and other berthings on the ship have internet.
the tech people on board refuse to help us at all so any help would be appreciative.