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BSOD help please, and thank you


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#1
Betty Byte

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System crashes intermittently, but often, on shutdown. Often get Driver power state failure or some such. Then today, this BSOD dmp generated.

Any ideas?

==================================================
Dump File : 011712-33056-01.dmp
Crash Time : 1/17/2012 2:50:56 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+5626e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc10
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : c:\011712-33056-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 289,433
==================================================
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#2
Macboatmaster

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Welcome to GeekstoGo

Please post the make and full model of the computer if branded

Please include the details of the operating system ie Vista Home premium - Windows 7 Professional etc and if 32 or 64 bit.

Please go start (Windows button) and on the search type msinfo32.

Open that and then click File and export Save as Text file to deskptop or wherever you wish and attach to reply please


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#3
Betty Byte

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HP h8-1017c
Intel i7-2600S CPU @2.8
Windows Home Premium 64

See attached, and thanks!
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#4
Betty Byte

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Can't attach it -- Geeks to Go says it's too big.
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#5
Macboatmaster

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Open System Information again.
In the left pane expand the heading components and then click Adaptor on the Network heading.
Clcil Edit, click Select all, click Edit, click copy.
Open wordpad, click paste.
Send me that one please.

Go back to system information on components, click problem dveices
If there is any entry copy and paste that please.


Now go start, right click Computer, click Properties, when the window opens, click device manager in the left pane.
Are any devices shown with a warning.
Clcik the View tab, click show hidden devices, again are any shown with a warning please

If so expand the entry and post details please of the warning etc by screenshot.


Now if you can download this and click the analyse tab then copy and paste the results please - as a copy and paste not as a file that I have to open please.
http://www.resplende...rashedSetup.exe
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#6
Betty Byte

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thanks again for your help!

Here's that report from WhoCrashed:

System Information (local)
--------------------------------------------------------------------------------

computer name: HP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™ i7-2600S CPU @ 2.80GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8571604992 total
VM: 2147352576, free: 1940721664



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: c:\

Crash dumps are enabled on your computer.


On Tue 1/17/2012 7:47:36 PM GMT your computer crashed
crash dump file: c:\011712-33056-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x5626E)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Mon 1/16/2012 4:25:33 AM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending\6852b783-1015-435e-8033-8fc85eb4e7e9.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForSingleObjectEx+0x43)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR




On Mon 1/16/2012 4:25:31 AM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending\a89e8cd2-e2ec-479d-ac45-dbf6e3578005.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForSingleObjectEx+0x43)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR




On Mon 1/9/2012 4:30:42 AM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\plugin-container.exe.4192.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR




On Mon 1/2/2012 10:40:07 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.5220.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR




On Mon 1/2/2012 9:55:03 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.1428.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Mon 1/2/2012 5:42:29 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.9380.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Mon 1/2/2012 5:38:27 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.5836.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Mon 1/2/2012 6:48:52 AM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.7632.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Thu 12/29/2011 6:09:42 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.2516.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Wed 12/28/2011 4:57:36 AM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\QuickTimePlayer.exe.3804.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Wed 12/28/2011 4:57:32 AM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\Temp\QuickTimePlayer (2011-12-27 23.57.31).dmp
This was probably caused by the following module: dbghelp.sys (dbghelp!MiniDumpWriteDump+0xF2)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: dbghelp.sys .
Google query: dbghelp.sys CUSTOM_ERROR

On Tue 12/27/2011 6:31:05 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.2240.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Tue 12/27/2011 6:15:52 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Local\CrashDumps\InqScribe.exe.3844.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForMultipleObjectsEx+0x8E)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

On Tue 12/27/2011 4:22:51 PM GMT your computer crashed
crash dump file: c:\Users\Richard\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending\d37a7fe6-a8ec-4c1c-a375-7f8d4e1a15cf.dmp
This was probably caused by the following module: kernel32.sys (kernel32!WaitForSingleObjectEx+0x43)
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernel32.sys .
Google query: kernel32.sys CUSTOM_ERROR

The following dump files were found but could not be read. These files may be corrupt:
c:\Users\Richard\Documents\old drives\OLDwp\MIKE\VOICE\VOICESUR.DMP
c:\Users\Richard\old drives\OLDwp\MIKE\VOICE\VOICESUR.DMP
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#7
Macboatmaster

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Thanks for the Who Crashed report please do the rest as per my requests

Open System Information again.
In the left pane expand the heading components and then click Adaptor on the Network heading.
Clcil Edit, click Select all, click Edit, click copy.
Open wordpad, click paste.
Send me that one please.

Go back to system information on components, click problem devices
If there is any entry copy and paste that please.


Now go start, right click Computer, click Properties, when the window opens, click device manager in the left pane.
Are any devices shown with a warning.
Clcik the View tab, click show hidden devices, again are any shown with a warning please

If so expand the entry and post details please of the warning etc by screenshot.




HOW LONG HAVE YOU had Inqscribe software installed please and which edition.
Was it a free trial or have you purchased it.
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#8
Macboatmaster

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Betty Byte

It is now some 14 days since you last replied to your topic.
Would you kindly indicate if you still require help and advice.
Thank you.
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#9
Betty Byte

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Thanks for noticing! I gave up and sent the box to HP for repair. Will let you know what develops.

Again, thanks for your time, I really appreciate it.
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#10
Macboatmaster

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Thank you for the update
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