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Persistent BSoD caused by ntoskrnl.exe and tcpip.sys


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#1
JonPD

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Hi forum :D

For a couple of months now my laptop has been getting a sporadic blue screen of death. I suspected it was to do with my video card so updated all the drivers, but the bsod persisted and now i'm out of ideas.

I've attached the .dmp files as a zip, any help would really be appreciated :)

Thankyou in advance,
Jon

Attached Files


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#2
JonPD

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Oh I also should mention I downloaded 'BlueScreenView' and that hold me the problem was caused by the drivers ntoskrnl.exe and tcpip.sys
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#3
rockmilk

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Hello Jonpd :welcome: Please provide the following information in your next post to me.


Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
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#4
JonPD

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At the moment I'm using Eset's NOD32, Superantispyware and zonealarm - and i don't think i've used any other ones apart from these three.

It's an Acer Aspire 5750G, and I've attached the CCleaner info, the msconfig services and the minitoolbox results.

I ran the sfc and chkdsk, but both said my laptop checked out okay.

Attached Thumbnails

  • msconfig - services.png

Attached Files


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#5
rockmilk

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open Ccleaner and disable the entries below.


Yes HKCU:Run Epson Stylus SX235(Network) (Copy 1) C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIHLE.EXE /FU "C:\Users\user\AppData\Local\Temp\E_S817E.tmp" /EF "HKCU"
Yes HKCU:Run EPSON SX235 Series C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIHLE.EXE /FU "C:\Users\user\AppData\Local\Temp\E_S80D3.tmp" /EF "HKCU"
Yes HKCU:Run Facebook Update "C:\Users\user\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
Yes HKCU:Run Google Update "C:\Users\user\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run SUPERAntiSpyware C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run AdobeAAMUpdater-1.0 "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run AdobeCS5ServiceManager "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run ArcadeMovieService "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"
Yes HKLM:Run Dolby Advanced Audio v2 "C:\Dolby PCEE4\pcee4.exe" -autostart
Yes HKLM:Run EEventManager "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
Yes HKLM:Run EgisTecPMMUpdate "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
Yes HKLM:Run EgisUpdate "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d

Yes HKLM:Run ETDCtrl %ProgramFiles%\Elantech\ETDCtrl.exe
Yes HKLM:Run IAStorIcon C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
Yes HKLM:Run IntelTBRunOnce wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
Yes HKLM:Run ISW "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run RtHDVBg C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE4
Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
Yes HKLM:Run SuiteTray "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
Yes HKLM:Run ZoneAlarm "C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe"
Yes HKLM:RunOnce AvgUninstallURL cmd.exe /c start http://www.avg.com/w...9b54c91092749b4


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.


Sas core Service
Abby fine reader 9.0 Sprint Lic...
Adobe Acrobt Update Service
Apple Mobile Device
Bonjour Service
Dritek WMI Service
EgisTec Ticket service
Acer ePower Service
EpsonBiderectionalService
Flexne Licensing Service
GREGService
Intel® Rapid Storage Technology
iPod Servce
ZoneAlarm Toolbar IswSvc
Live Updater Service
Intel ® Management and Securi...
NTI IScheduleSvc
Nvidia Update Service Daemon
Souluto PCGenome Core Service
Intel ® Turbo Bost Technology...
Intel ® Management and Securi...
TrueVector Internet Monitor

Uninstall the programs listed below.
ZoneAlarm Firewall (Version: 10.1.065.000)
ZoneAlarm Free (Version: 10.1.065.000)
ZoneAlarm Security (Version: 10.1.065.000)
ZoneAlarm Toolbar


After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

Run the AVG removal tool found in the link Below.
http://majorgeeks.co...13cd88621e1213a
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#6
JonPD

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Okay I've done all that, thanks :)
I'll post again if another Bsod comes up.
In the mean time, is there a different firewall you'd recommend?
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#7
rockmilk

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You can find a firewall here.Also a lot of great freeware programs this page has been quite usefull for me. :)
http://www.bleepingc...opic366982.html
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#8
JonPD

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thanks :D

and my laptop hasn't crashed since, so thankyou for fixing the problem as well :)
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#9
rockmilk

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No problem I am glad to have helped. :)
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