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Malwarebytes removal of Adware/XPAntivirus2012 FAIL


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#16
stormcat

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Thanks, Ron. I uninstalled Spybot S&D some time ago, but this must be a straggler. Same with the HP stuff. You've been a huge help. Maybe someday I'll get to visit Orcas Island!
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#17
RKinner

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You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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#18
stormcat

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Thanks for the tip RE: FileHippo and SpeedyFox. I've done most of the rest. I did clean installs of Firefox, Silverlight and Shockwave Flash, altho I'm having trouble playing video on one specific page. I haven't yet added the ad blocker but I will.

The site i'm having issues with is www.cnnstudentnews.com. I have no problems playing video on any other pages, or even with cnn.com itself. It's just this page. I have this problem in both Firefox and Seamonkey. I can, however, play the video in MSIE, but I'm unhappy with MSIE and prefer to use Firefox.

I work for a company that is a vendor for CNN Media. They've asked me to rip the video from that page and transcribe it so they can post it the next morning for teachers who use that curriculum. So I downloaded RealPlayer's recording device (i forget what it's called) and it worked fine until a few days ago.

So in snooping around I find that it conflicts with Flash. So I deleted it. I've not reinstalled Adobe Flash Player yet, and to be honest, I'm not sure what the difference is between that and Shockwave Flash, except that i saw one reference online that said they needed to be installed separately.

Anyway, I messaged cnn.com about my issue, and they recommended flashvideodownloader, which i installed, which didn't work. So I wrote them back about that and reply is pending. I'm not sure it's even a bona fide reply from cnn.com. the reply came from "Kuzma Safonov ([email protected])" which just looks way too suspicious...so I'm going to trash that app now.

Aside from doing a clean reinstall of RealPlayer and RealConverter (which i have to have for my job) and NOT reinstalling all the Real toys that come with the package, I can't think of anything to do. I have no ActiveX installed, but I don't know why I would need that for Firefox, esp. since the video seems to work in MSIE.

You may not want to take this on, but I thought I would tell you about it because the issue seems to have started about the time I was getting these popups from Panda.
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#19
RKinner

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For what it is worth I can't get the video to work on that page either in Firefox tho it works OK with IE and Chrome. Nothing I can do for you. Some problem with Firefox and Cnn. Not anything I know much about.

You don't need ActiveX with anything but IE.
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#20
stormcat

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thanks. it helps to know it's not just my machine. my editor swears he has no problem with it. I'll keep snooping. Once again, I truly appreciate your help.
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#21
RKinner

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Check which version of Firefox and Adobe Flash Plugin your editor has. In Firefox, click on Firefox then help, About Firefox. Bet your says 9.0.1 and he has an earlier version.

If you right click in the window after pressing play it will tell you what version of Flash it is using. 11.1.102.55 is what I have.

Ron
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#22
stormcat

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For now i just mouse over the video, gather the URL, go there and grab the downloadable file. I can load it straight into Scribe just fine. I installed Chrome and I can watch the video there if I need any visual cues.

I vaguely recall in FF having a popup asking if I wanted to install Octoflash, or something like that, which I declined since I don't trust anything I've never heard of, and that may be part of the problem. But for now i have a workaround that while not exactly elegant, is tolerable.
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#23
RKinner

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Since it doesn't work on mine I doubt that octoflash would have helped. As long as you have a workaround you can live with. Probably other people will complain and it will eventually get fixed.
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