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Hard drive wiped out Library from fake anti virus program


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#1
deedzspace

deedzspace

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I did a system restore after a fake anti virus program popped up on my laptop. All my programs are there but there is no library nor is there a button to expand a library. When I right clicked and clicked on folders I had there, they say it is empty. I have no Microsoft Files or any pictures that were saved onto my laptop. There are no options for Documents, Pictures, Music and Videos either. When I did perform the system restore everything went back but I have no idea if the files have remained on my laptop. I took a screenshot to show what it looked like, but even when opening documents after I saved it, there is no sign that there was a picture. I don't know much about computers either. Can you please help?
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#2
phillpower2

phillpower2

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:welcome: deedzspace

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

The above is a precautionary measure as there may be an underlying infection.
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