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Clear all material off computer and download XP again


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#16
Digerati

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I fix and pay, fix and pay. I was just looking for help that would break this cycle.

I hear you. And certainly, if you pay someone else to fix it, you don't learn how to do it yourself so you keep paying and paying. And if you want to reinstall Windows as a learning experience, then I say go for it. But this is also an opportunity to learn how to fix a broken Windows too.

In my younger days, I used to do all my own maintenance on my vehicles. But then I started to earn more money and decided I would rather have someone I could yell at should something go wrong, or sue if really wrong - like brakes.

Computers are not likely to kill someone if maintenance is done wrong (though we need to remember that anything that plugs into the wall can kill) so doing it ourselves is still a good option. Users should be performing regular maintenance anyway, like periodic cleaning of heat trapping dust from the interior.
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#17
Sharon Lee

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I so thank you for your help. I have told many of my friends about your site. They were so interested in just what you all do. I know you can't fix everything but you have helped me so often and so I thank you. A special thanks to rshaffer61 for not ignoring questions and really giving me suggestions to help in this situation. I really am not sure what I am going to do. I do know that taking this machine back to the puter man and having him fix it will be the last resort. As I said before, I will gladly pay for getting it fixed if it gets fixed which it did not. Thank you for your time.
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#18
Digerati

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If me, I would follow rshaffer's lead.
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#19
Sharon Lee

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I am willing to do just that. What scared me was when drives and all this came into the picture. I thought that when one downloaded the XP that would take care of all the problem. Getting your machine to work properly really helps when trying to write a short story or just writing one's thoughts down. I can remember throwing so many pages away while writing. Oh yeah, I will take the computer anytime.
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#20
rshaffer61

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I thought that when one downloaded the XP that would take care of all the problem

Download? :confused:
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#21
Sharon Lee

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Put the XP into the disk drive and follow directions. Do you think it is my job to take you back some when you were first learning all that you know. Could be. I am surely not computer smart. Sorry! :help:
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#22
rshaffer61

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I'm sorry did I miss something here?
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#23
Digerati

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Do you think it is my job to take you back some when you were first learning all that you know.

What did you mean by that?
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#24
Sharon Lee

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Not exactly sure how that got taken in every direction. I was just asking beings I know so very little about the computer, you could understand where I am coming from as there may have been a time that you knew little about a computer. The majority of my friends in their sixties, know so little about the computer and only what someone has taken the time to explain of show. So If this was mistaken for some other reason, I am sorry.
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#25
rshaffer61

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It may be just the way it was worded that is causing the confusion. It sounded more like you were asking if you were suppose to help us.
Where are we now in the reinstallation of your XP?
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#26
Sharon Lee

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We were talking about things to do for the computer other than a complete clear off. I am open for suggestions. What is your opinion on this matter? I do respect your opinion as you did help me before. As I said before, to take this machine back to the computer store, is my very last thing I will do and if I have to, I shall go somewhere else and pray that they really fix it and not just say it is fixed. Thank you.
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#27
rshaffer61

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First off I need to see the issue so please do the following.

  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 22 01 2012
    In the To: boxes type today's date (presuming the crash happened today) 22 01 2012
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#28
Digerati

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Not exactly sure how that got taken in every direction. I was just asking beings I know so very little about the computer, you could understand where I am coming from as there may have been a time that you knew little about a computer. The majority of my friends in their sixties, know so little about the computer and only what someone has taken the time to explain of show. So If this was mistaken for some other reason, I am sorry.

Do note that we are all volunteers here, providing free help in our spare time. We have no true picture our poster's understanding of computers, or skillsets in fixing them. So we have to determine those abilities by asking questions, this while the poster is trying to explain something they don't understand with technical terms that might as well be a foreign language - this when we are blindfolded by 1000s of miles between us.

Telling the finest mechanic in town over the phone the thingy on the dohickey is not working is no help if he does not understand what is meant by thingy. Our goal here is to provide help. Communication is a two-way street. Most of the time we are able to help by us asking questions. But some times we are not and it is necessary then to take the computer to a trained specialist who can physically take a look at the thingy to see that the whatchamacallit was broken, not the dohickey.

So please, while I understand the frustrations, criticizing for not communicating doesn't help. Yes, we do need your help. It is not easy troubleshooting highly sophisticated digital electronics remotely through inexperienced and untrained surrogate hands when we cannot touch and feel the problem ourselves. That's not a criticism, just a common sense observation. And we need your patience. We also need you to ask for clarification if you don't understand something, and not be critical when we don't understanding. If there is a lack of understanding, more damage may occur - and preventing more damage is a top priority for us.

We would appreciate your understanding on this.

Please also understand that XP is two generations old, designed over 10 years ago to support hardware from over 10 years before that. Hardware, especially mechanical devices like hard drives, do wear out. If your computer hardware is getting along in years too, then regardless the outcome here, you may still be in a pay, fix, break again, pay, fix, break again, cycle - to the point it becomes more cost effective to trade in the old jalopy for a new model.

Frankly, given the security environment the bad guys have put us in today, given the fact XP was designed when Internet security was an afterthought, given the fact the Internet is full of predators seeking out new victims, given the fact you keep having problems with this computer, I would much rather see you buy a new computer with Windows 7 - new hardware running a new operating system designed from the start with security as a top priority. Yes, there will be a learning curve, especially coming from XP (without being familiar with Vista first), but your XP hardware will break again, so a new computer is inevitable anyway. Tackling that learning curve will not get easier. And for the record, I never learned Vista so when I migrated all my systems to Windows 7 two years ago, it was a learning challenge I was hesitant to start. But it ended up not being a big challenge and now I look back at XP systems and see how archaic XP really was.

***

The fact of the matter is, you still have not told us what is wrong with this computer. We don't know the brand or model number, not even sure it is a PC and not a notebook. You told us,

I get one thing fixed something else will mess up and then the thing that was fixed starts to act up again.
I was told that lightening probably hit it. I got it home and it still did not work good.
I get getting this pop up message that says they have to shut down this web site.
Then there was another problem which I thought was taken care of and I know it was not for my machine does this all the time.
It happens often...

What is "this"? What is "it"? The only defined problem is 'this site' has to shut down but we don't know what site, what browser, if that is the only site, or is it with every site you try to visit. If this machine was hit by lightning there may be no permanent fix - and a new computer may be the best option anyway. Knowing lightning may be a factor, if this machine were on my bench the first thing I would do is swap in one of my known good power supplies - something most users don't just have sitting around.

If your machine is running, and since you seem to be using it now I assume it is, and "it" does not happen again, then by all means please follow rshaffer's lead.

But with your reply, please provide us some information on the computer brand and model number if factory built, or system specs (motherboard, CPU, RAM, graphics) if custom built. Do you have the original XP installation disk for this computer? Do you have the original driver/utility disk for this computer (or motherboard)? If not have you downloaded the drivers for this computer from the computer (or motherboard) maker's website? You will need these if you want to, or need to reinstall Windows.
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#29
Sharon Lee

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I see I have been rebuked and maybe I deserve it. I have nothing but appreciation for "geeks to go". If not I would never had recommened it to my friends. I do have all the information you mentioned. My husband helped me locate it and write it down. I know that sooner or later I will have more problems with this machine and XP. I just wanted to try to make the computer to last longer so I could save for a new one. I shall ask rshaffer is he wants to help me. I will not put him on a spot for he has been so helpful. I do once again say I am sorry for causing you upset. That sir is all I can say. I have copied what you wrote to me and shall go over it again to see just what I did wrong. Perhaps it was many things. I really don't know. Thank you for your time.
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#30
Sharon Lee

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Hello, I want to ask you if you are still willing to help me. I do not want to cause you any problem. I have nothing but respect for you. If you feel that I need to just get off here, I shall do just that. Thank you for all you have done for me. My husband is very impressed with you and how you have helped.
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