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Clear all material off computer and download XP again


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#61
rshaffer61

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Personally I have never owned a name brand system. Everything in my house is custom built by myself. If I had to choose I would probably say Dell or HP at this point.
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#62
Sharon Lee

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Thank you. Now, do I start my computer in slow mode each time I turn it on? We have accomplished a bunch. Thank you for that. You have been understanding and courteous. Is there more we do here?
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#63
Troy

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Yes there will be more. Safe mode is designed/intended for diagnostics and not normal use. Basically in safe mode, all you get is the bare essentials to get up and running, however there will be a lot of functionality missing. http://en.wikipedia.org/wiki/Safe_mode

Ron will continue to help and narrow down the issue until we can find what the problem is.
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#64
rshaffer61

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Troy is correct and in basic terms what it tells me is either a driver or a service is causing the issue with your system.
So now what I would like you to do is the following and let me know what you find. BTW you are doing a great job at following the instructions and posting back the results.

Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results
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#65
Sharon Lee

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All right, I did each one. I noticed each time I did check one VVCPL automatically checked itself. I would un-check it and it would once again check itself. I really did not notice any difference in the starting of the puter. I will say one thing, it takes this machine a good bit of time to shut down. Probably all machines do but I really noticed this when I was making the checks.
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#66
rshaffer61

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OK then it may not be a driver or a program causing the issue but a service. To check that you need to do the following.

Lets see what you have in your startup services area

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Services
Click on the Hide All Microsoft Services
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results
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#67
Sharon Lee

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Ok, I will do this. A bit ago my granddaughter tried to go to a web page for a school project and I told her she may not be able to use my machine. Well, when she was trying to get on little computers lined the bottom of my computer. I had no idea what was going on. I finally got the puter shut down and now it seems to be working. Just thought you would want to know this.
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#68
rshaffer61

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Well, when she was trying to get on little computers lined the bottom of my computer


I think you are saying there were lines on the bottom of the computer screen and when you restarted the lines went away correct?
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#69
Sharon Lee

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Yes, you are right.
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#70
rshaffer61

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OK that may have been a glitch with the system since it straightened back out once you rebooted. Rereading your last post is the main issue now that you cannot get online with that system?
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#71
Sharon Lee

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You still want me to do the last check you told me about? I was just going to do it.
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#72
rshaffer61

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Yes please go ahead and do the last set of instructions if you would. :thumbsup:
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#73
Sharon Lee

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This is the message I am getting: Essential services cannot be disabled. Doing so might prevent windows from running your computer. We discourage you from proceeding with this process.
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#74
rshaffer61

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Did you click the little box that says Hide All Microsoft Services first?
Go back to post 66 and make sure you have done that so you don't turn off essential services.
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#75
Sharon Lee

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Yes, I copy and print everything you tell me to do so I won't mess up. If all my microsoft is shut off will the computer still work? I did exactly as you said. And that is the message I got when trying to uncheck file.
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