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#16
Crag_Hack

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I was referring to your handle. Never heard of the band but just listened to it - pretty good. I thought your handle came from the movie Hard Candy.
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#17
psycho_candy

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I remember that movie.
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#18
Crag_Hack

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Only ever saw part of it ... pretty ruthless stuff
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#19
Crag_Hack

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Hello psycho candy. Everything looks good so far. The file uploads turned up clean, the OTL clean went fine, Roguekiller didn't detect anything, and neither did aswMBR. The following instructions are for running a scan using ESET anti-virus via an online implementation and a scan with Malwarebytes' Anti-Malware (they are free). These scans will find any remaining infections that aren't already cleaned.

Step 1

  • Run Malwarebytes' Anti-Malware
  • Go to the update tab
  • Click Check for Updates
  • If an update is found, it will download and install the latest version.
  • Once the program has updated, go to the Scanner tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Step 2

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java :
Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button.
  • Scroll to the middle of the page where it says Java SE 6 Update 30. Click the download button below where it says JRE
  • Click to accept the license agreement
  • Click the download link to the right of where it says Windows x86 Offline
  • Once downloaded install

Step 3

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the options Scan unwanted applications and Enable Anti-Stealth technology (both under Advanced settings) are checked
  • Click Start (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic

Things to see in your next post:
Malwarebytes' Anti-Malware log
C:\Program Files\EsetOnlineScanner\log.txt

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#20
Crag_Hack

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Forgot to mention these are the final steps. Then we're done!
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#21
psycho_candy

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MBAM log:

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.25.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 6.0.2900.5512
JCHSStudent :: DELL620 [administrator]

Protection: Disabled

1/24/2012 11:43:34 PM
mbam-log-2012-01-24 (23-43-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 200408
Time elapsed: 5 minute(s), 13 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
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#22
psycho_candy

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ESET log:

[email protected] as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=3df40a81f332bf448b2d6936e2c8631e
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2012-01-25 09:32:43
# local_time=2012-01-25 01:32:43 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1024 16777215 100 0 0 0 0 0
# compatibility_mode=3586 16764926 40 17 39786435 406562873 0 0
# compatibility_mode=6143 16777215 0 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=76534
# found=0
# cleaned=0
# scan_time=2142
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#23
psycho_candy

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thanks so much Josh!

looks like none of the logs found anything. :shrug i guess the quick & dirty solution i found worked. nevertheless, it's good to have pro walk me through a thorough clean. i had to re-install Internet Explorer to run ESET, now it's time to remove it again!

cheers,
-bean

Edited by psycho_candy, 25 January 2012 - 11:32 AM.

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#24
Crag_Hack

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Hello psycho candy. Now that we're done scanning for and disinfecting malware it's time to clean up. Please use your computer a couple hours at least and make sure there are no remaining symptoms. If there are no symptoms proceed with the following instructions. One final step to take in disinfecting your computer is to purge all system restore points. This ensures that you will not get reinfected by files hiding in the system restore points. To do this follow these instructions:

  • Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [ClearAllRestorePoints]
  • Then click the Run Fix button at the top
  • OTL may ask to reboot the machine. Please do so if asked.
  • Post the log it produces in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.

You can now remove all the tools that were used to disinfect your computer by running OTL and clicking the CleanUp button.

Now that your computer is disinfected it is important to keep it that way. What follows are guidelines to keeping your computer malware-free.

You absolutely must have an antivirus program installed. This is important because the antivirus program runs in the background of the computer and prevents viruses from both infecting the computer and doing malicious things to the computer. This can prevent many infections in the first place. Just as a city without police would be chaotic so would a computer with an anti-virus program. I recommend the free programs Avira AntiVir Personal and avast! Free Anti-Virus or the paid programs Bit Defender Anti-Virus and Kaspersky Anti-Virus. Also make absolutely sure to only have one anti-virus installed as more than one can slow your computer, create software conflicts, and increase your vulnerability to viruses and malware.


It is also advised to have an anti-spyware program as well. I recommend the paid version of Malwarebytes' Anti-Malware. This program complementing your anti-virus can protect your computer from most infections out there. Make absolutely sure to only have one anti-spyware installed as more than one can slow your computer, create software conflicts, and increase your vulnerability to viruses and malware.

A program to complement your anti-virus and anti-spyware with passive protection is SpywareBlaster. SpywareBlaster is not a malware scanner or removal tool and uses no system resources except a little disk space. It does a great job of preventing malware from being installed in the first place! It blocks the popular spyware ActiveX controls, and also prevents the installation of any of them from malicious websites. You can download it here. To use it to protect your computer install it then do the following regularly at your concenience (once a week is adequate):
  • Run SpywareBlaster
  • Click Updates on the left of the screen
  • Click the 'Check for Updates' button and let the program update
  • Click 'Protection Status' on the left of the screen
  • Click 'Enable All Protection' on the bottom of the screen and SpywareBlaster will implement its protection
  • Exit the program

Another important thing to have installed is a firewall to secure communications to and from your computer. The firewall prevents inbound communications from the Internet to your computer that could be malicious in nature. Some firewalls also regulate outbound communications from your computer to the Internet that could be malicious as well. Inbound communications can take advantage of security holes in software running on your computer to gain control of your computer and infect you with malware. Outbound communications can be from malware on your computer to malicious websites on the Internet, containing information about your computer usage and even your passwords. For these reasons it is essential to the security of your computer to install a firewall. Make sure to only install one firewall as any more than that would prove to be redundant - one firewall is just as effective as multiple ones. Also more than one firewall could cause software conflicts. This applies to the Windows firewall as well - if you use a third-party firewall make sure to disable the Windows firewall. I recommend ZoneAlarm Free Firewall or Comodo Firewall as free solutions or Outpost Firewall Pro as a paid solution.

Besides these measures, an equally important step to take to protect your computer from malware is to update all programs regularly and do Windows Updates as well. Windows, Java, Adobe Flash, PDF readers, and other programs have security holes in them that leave your computer vulnerable to malicious code from hackers that could infect your computer with malware when taken advantage of. For this reason it is important to always update programs when prompted. Windows Updates is enabled by default in Windows and Java, Flash, and others have auto-update programs enabled by default as well. You will not have to worry about setting up the auto-update feature for these programs unless you altered the settings to begin with. Make sure as well to never update a program via e-mail - companies will never send e-mails to update their products. In order to help you update programs you might want to download and run FileHippo.com Update Checker from here. This program will tell you which programs need to be updated. Instructions for automating Windows Updates follow:

1. Right click My Computer and select properties
2. Select the automatic updates tab
3. Select the automatic option and configure appropriately

One last thing to consider is to exercise caution when browsing the web and viewing e-mails. Try to stay away from non-reputable websites including websites for software piracy and pornography. By staying away from these websites you decrease your chances of malware infection significantly. To help you exercise caution in your browsing habits you can download and install Web of Trust into your web browser here. This program will install in your browser and color code the website you are viewing to inform you if it is safe or not; green means safe, yellow means proceed with caution, and red means danger. Viewing e-mails should also be done with caution. If you don't recognize an email as one from a known or requested source then you will be safer to avoid opening it. File attachments should be opened only with extreme caution as they can contain files that exploit security holes on your computer and infect you with malware. Never open an attachment unless you are expecting it or you verify that the sender intended to send it to you. Also make sure to scan the attachment before opening it.

You might want to use an alternate browser than Internet Explorer. Firefox and Google Chrome are excellent candidates. They are more secure than Internet Explorer and are just as functional. You can download Google Chrome here and Firefox here.

Something just as important as preventing infection by malware is to backup your data. You can read about different methods here.

Some articles you might be interested in reading to reiterate points I have addressed in this post as well as make new points follow:

By following these steps you should ensure that you most likely will never get infected with malware again. Good luck and safe browsing!

-Josh
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#25
psycho_candy

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OTL restore point fix log:

========== COMMANDS ==========
Restore points cleared and new OTL Restore Point set!

OTL by OldTimer - Version 3.2.31.0 log created on 01252012_180741
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#26
Crag_Hack

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Congrats we're done! Take care psycho_candy.
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#27
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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