Apparently she was running a scan using Kaspersky 2012 and the fan started to run at an ever increasing speed and got very noisy and the CPU usage went up to 100%. So, when I checked it out I switch on I get to the XP screen showing two user accounts, if I click on account 1. using direction keys on keyboard, I get an error message saying "child not found, resources flux/topbar". I press the return key again and get "error parsing (wrong type or incorrect parameter: property, windrag.
I press return again and get "no parent property windrag". So I tried to log on using the second account which I get into without any problem everything seems normal until I try to do something, the usb mouse was not responding, I try it in all of the usb sockets, none of them work.
I tried to start up in safe mode, only now the system fan starts to pick up speed fast, and starts getting very noisy, I hit the off switch before the fan heads off for the stratosphere.
I booted to Ubuntu linux from the CD drive, everything ran fine, including the mouse, all usb ports working, so it is obviously a Windows problem. I'm wondering if there is any way I can get around this without re-installation as the owner does not have the original disk.
Any help would be greatly appreciated.