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Suspected malware due to Zango being present


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#31
RKinner

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KFFF\crohloff is a Domain login. See if you can install MSSE as Administrator, or as a local login with administrator privileges.

Most of the errors indicate problems with not being connected to a Domain.

A couple have to do with LogMeIn which we don't need:

start, Run, cmd, OK then type:

sc  delete  LMIInfo

You have some IE hangs. I would disable any Add-Ons (Tools, Manage Add0ons) and see if you still have problems.

You have a hang with rundll.exe, This is often caused by a defective screen saver so make sure you use one of the builtin screen savers rather than a downloaded one.
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#32
THX1136

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Thanks Ron, I'll attend to your suggestions Thursday hopefully.

As I mentioned in an earlier post my manager does not use IE. Could I uninstall that completely without problems arising? Also, do things look as though I may have to do the suggestion you shared earlier concerning removing the PC from the network?

I'll let you know what happens. Thanks for your help.
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#33
RKinner

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You are not removing it from the network but from the Domain. PCs that are part of a Domain look to a Domain Server for logins and other information. The absence of a server results in a lot of errors and presumably some delay on boot. If you can live with these then I guess you don't need to try and remove it from the domain.
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#34
THX1136

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I was successful in deleting the LogMeIn stuff. I was unsuccessful on the MSSE install. When trying to do that as administrator it fails at the password entry. I tried a bunch of different possible things there and did not stumble onto the "correct" one. I have not given up hope that I will be able to obtain the password. It seems remarkable that there would not be a record of what it is somewhere here - or with whomever set the network up.

When I try under "current user" I get this message: "Unable to find a volume for file extraction. Please verify that you have the proper permissions." I don't know how to do that verification with certainty.

I'll need to talk with my manager about how things are working now. He has not mentioned anything that he has been unable to do with the PC. It boots much quicker than it used to after all the "tweaks" that have been done. As he does not use IE there's been no issue in that area (that's one of the motivations for asking about removing IE - as far as if that would create new issues).


I thank you for all your time helping out. I do very much appreciate it.
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#35
RKinner

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Can't help you with the password issue as long as it is on the domain. Might be simpler and faster to just wipe it and reinstall XP since you said that might be an option. You could try one of the other free anti-viruses (Avast, Avira, AVG) but they are only for home use so can't legally be used in a business environment and they might object to be installed on a computer belonging to a domain.

I would not uninstall IE completely but you can certainly remove its icon from the desktop:

http://support.microsoft.com/kb/315272 Make sure your other browser is the default.

Also you have
"ie7" = Windows Internet Explorer 7
"ie8" = Windows Internet Explorer 8

So you can uninstall IE8 and it will revert to IE7 which might be more stable. You can then reinstall IE8. A fresh install of IE8 might work better.
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#36
THX1136

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Thanks for your help. I did do a "repair" of XP as I didn't think I'd have the time available to completely wipe the drive and reinstall all the items already there - (that thread link was in my first post on this thread) . Also the XP disc I have has no service pack so it would be starting all over in another way too. I'll keep that in the back of my mind. As long as my manager is not having problem with the PC - and with GTG's help many things were corrected - I may not pursue any further actions.

Once again, thanks for you time and help. Hope all is well.
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#37
RKinner

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I guess we are about as done as we are going to get so it's time for the cleanup speech:
We need to clean up System Restore.

Copy the following:

:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]

Run OTL. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

OTL has a cleanup tab so if you run it again and select cleanup it will remove itself and its backup files.

To hide hidden files again (If you do not run OTL cleanup):

XP

# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.


Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)
If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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