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Getting errors when windows starts up


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#1
mewsick75

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When I start up Vista I keep getting these errors:

Run DLL
Error loading
c:\Users\Bruce\AppData\Local\iTunesNetman\confWITray.dll

The specified module could not be found.


The other issue is:

Program Compatibility Assistant
This driver is blocked due to compatibility issues
Driver: DirectCD
Publisher: Roxio, Inc
Location: Not Available


And the last issue:
The CD drive doesn't seem to be working. It just seemed to stop working one day.


Can anyone help me with these issues?

Will wait for your reply.
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#2
rockmilk

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Hello and :welcome: Please provide the following info. >>>>>>>>>>> :) <<<<<<<<<<<<<<<

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
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#3
mewsick75

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Yes HKCU:Run confWITray rundll32.exe "C:\Users\Bruce\AppData\Local\iTunesNetman\confWITray.dll",isaEventnt5 DirectapiPath
Yes HKCU:Run ehTray.exe C:\Windows\ehome\ehTray.exe
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
Yes HKLM:Run ActiveSpeed C:\Program Files\Ascentive\ActiveSpeed\AS.exe
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Apoint C:\Program Files\DellTPad\Apoint.exe
Yes HKLM:Run Broadcom Wireless Manager UI C:\Windows\system32\WLTRAY.exe
Yes HKLM:Run Dell AIO Printer A960 "C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe"
Yes HKLM:Run dlbfmon.exe "C:\Program Files\Dell AIO Printer A960\dlbfmon.exe"
Yes HKLM:Run dscactivate "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
Yes HKLM:Run ECenter C:\Dell\E-Center\EULALauncher.exe
No HKLM:Run Google Desktop Search "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
No HKLM:Run HostManager C:\Program Files\Common Files\AOL\1272388487\ee\AOLSoftware.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run IAAnotif "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
No HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
Yes HKLM:Run Malwarebytes Anti-Malware (reboot) "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
Yes HKLM:Run Malwarebytes' Anti-Malware "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
Yes HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
Yes HKLM:Run PCMService "C:\Program Files\Dell\MediaDirect\PCMService.exe"
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run RegWork C:\Program Files\RegWork\RegWork.exe
Yes HKLM:Run SigmatelSysTrayApp %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
No HKLM:Run SunJavaUpdateSched "C:\Program Files\Java\jre6\bin\jusched.exe"
Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes Startup Common Digital Line Detect.lnk C:\Program Files\Digital Line Detect\DLG.exe
Yes Startup Common Marketsplash Print Software.lnk C:\Program Files\Hewlett-Packard\Marketsplash by HP\HPLocalWebPrintAgent.exe
Yes Startup Common McAfee Security Scan Plus.lnk C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
No Startup Common Microsoft Office.lnk C:\PROGRA~1\MICROS~2\Office10\OSA.EXE -b -l
Yes Startup Common QuickSet.lnk C:\Program Files\Dell\QuickSet\quickset.exe



Adobe Acrobat Update Service
Andrea ST Filters Service
AOL Connectivity Service
Apple Mobile Device
Bonjour Service
dlbc_device
dlbf_device
GoToAssist
Google Update Service (gupdate)
Google Update Service (gupdatem)
Google Software Updater
Intel® Matrix Storage Event Monitor
iPod Service
MBAMService
McAfee SiteAdvisor Service
McAfee Security Scan Component Host Service
McAfee Personal Firewall Service
McAfee Services
McAfee VirusScan Announcer
McAfee Network Agent
McAfee Scanner
McAfee Proxy Service
McAfee McShield
McAfee Firewall Core Service
McAfee Validation Trust Protection Service
McAfee Anti-Spam Service
SigmaTel Audio Service
Dell Wireless WLAN Tray Service
XAudioService


MiniToolBox by Farbar Version: 18-01-2012
Ran by Bruce (administrator) on 26-01-2012 at 21:10:54
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

Able2Extract v6.0
ActiveSpeed (Version: 7.1.3)
Adaptec UDF Reader
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support (Version: 1.3.2)
Apple Mobile Device Support (Version: 3.2.0.47)
Apple Software Update (Version: 2.1.1.116)
BackUpDutyLite (Version: 1.0.0.6)
Bonjour (Version: 2.0.3.0)
Browser Address Error Redirector (Version: 1.00.0000)
CCleaner (Version: 3.15)
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HDA D330 MDC V.92 Modem
Dell AIO Printer A960
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Resource CD (Version: 1.00.0000)
Dell Support Center (Version: 2.1.08060)
Dell Touchpad (Version: 7.1.102.7)
Dell Wireless WLAN Card (Version: 4.170.25.12)
Digital Line Detect (Version: 1.21)
Download Updater (AOL LLC)
Driver Inspector (Version: 8.0.1)
Driver Whiz (Version: 8.0.1)
EDocs
ESET Online Scanner v3
Family Tree Maker 2012 (Version: 21.0.388)
Google Chrome (Version: 16.0.912.77)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.79)
GoToAssist 8.0.0.514
HP Officejet 6500 E710n-z Basic Device Software (Version: 22.50.231.0)
HP Officejet 6500 E710n-z Help (Version: 140.0.2.2)
I.R.I.S. OCR (Version: 12.3.4)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes (Version: 10.0.1.22)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Jetcast 3.0.2 (Version: 3.0.2)
KODAK Gallery Upload Software (Version: 1.00.0000)
Macromedia Shockwave Player
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Marketsplash Print Software (Version: 1.0.0.31)
Marketsplash Shortcuts (Version: 1.0.0.9)
McAfee Security Scan Plus (Version: 2.0.181.2)
McAfee Total Protection (Version: 11.0.649)
MediaDirect (Version: 3.5)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office XP Professional (Version: 10.0.6626.0)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Web Publishing Wizard 1.52
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 3.0 (Version: 3.0.5305.0)
Modem Diagnostic Tool (Version: 1.0.20.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Music, Photos & Videos Launcher (Version: 1.00.0000)
NetWaiting (Version: 2.5.44)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OutlookAddinSetup (Version: 1.0.0)
Panda USB Vaccine 1.0.1.4
ParetoLogic DriverCure (Version: 1.6.1.0)
Product Documentation Launcher (Version: 1.00.0000)
QuickSet (Version: 8.2.17)
QuickTime (Version: 7.68.75.0)
RegWork (Version: 1.0.3.4)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (Version: 3.51.01)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
swMSM (Version: 12.0.0.1)
The Print Shop 21 (Version: 21.00.0000)
Uninstall AOL Emergency Connect Utility 1.0
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.3374)

========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 2037.31 MB
Available physical RAM: 1067.86 MB
Total Pagefile: 4313.87 MB
Available Pagefile: 2799.93 MB
Total Virtual: 2047.88 MB
Available Virtual: 1954.11 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:136.74 GB) (Free:73.1 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:9.77 GB) (Free:2.38 GB) NTFS

========================= Users: ========================================

User accounts for \\BRUCE

Administrator ASPNET Bruce
DAR Guest


**** End of log ****
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#4
rockmilk

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Open ccleaner and disable the entries listed below.


Yes HKCU:Run confWITray rundll32.exe "C:\Users\Bruce\AppData\Local\iTunesNetman\confWITray.dll",isaEventnt5 DirectapiPath
Yes HKCU:Run ehTray.exe C:\Windows\ehome\ehTray.exe
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKLM:Run ActiveSpeed C:\Program Files\Ascentive\ActiveSpeed\AS.exe
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Broadcom Wireless Manager UI C:\Windows\system32\WLTRAY.exe
Yes HKLM:Run Dell AIO Printer A960 "C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe"
Yes HKLM:Run dlbfmon.exe "C:\Program Files\Dell AIO Printer A960\dlbfmon.exe"
Yes HKLM:Run dscactivate "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
Yes HKLM:Run ECenter C:\Dell\E-Center\EULALauncher.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run IAAnotif "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run Malwarebytes Anti-Malware (reboot) "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
Yes HKLM:Run Malwarebytes' Anti-Malware "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
Yes HKLM:Run PCMService "C:\Program Files\Dell\MediaDirect\PCMService.exe"
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run RegWork C:\Program Files\RegWork\RegWork.exe
Yes HKLM:Run SigmatelSysTrayApp %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes Startup Common Digital Line Detect.lnk C:\Program Files\Digital Line Detect\DLG.exe
Yes Startup Common Marketsplash Print Software.lnk C:\Program Files\Hewlett-Packard\Marketsplash by HP\HPLocalWebPrintAgent.exe
Yes Startup Common QuickSet.lnk C:\Program Files\Dell\QuickSet\quickset.exe


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.


Adobe Acrobat Update Service
Andrea ST Filters Service
AOL Connectivity Service
Apple Mobile Device
Bonjour Service
dlbc_device
dlbf_device
GoToAssist
Google Update Service (gupdate)
Google Update Service (gupdatem)
Google Software Updater
Intel® Matrix Storage Event Monitor
iPod Service


Uninstall the programs listed below.
Java™ 6 Update 20 (Version: 6.0.200)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)

Update your java here please.
http://java.com/en/

After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://www.geekstogo...er-by-oldtimer/
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

As far as your cd drive not working see the link below.
http://support.micro..._problems/en-us
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#5
rockmilk

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Next I would like you to uninstall Itunes then reinstall it. :)

http://www.apple.com/itunes/

Let me know how it goes for you.
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#6
mewsick75

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OKay, I did all that you told me to do.

The CD/DVD drive utility fixed some things but it still is not working.

What to do next?
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#7
rockmilk

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Please try this.Unzip it on your desktop it comes with instructions.
http://aumha.org/downloads/cdgone.zip
Reboot your machine then Run sfc /scannow.

After running this please do the following.
Go to Start > Search, and type:

cmd >Run as Admin.

At the command prompt, type:

sfc /scannow

That will check all your system files. Reboot after that, too, so that bad files can be replaced.
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#8
mewsick75

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ok, i did that. What next?
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#9
rockmilk

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Do you have another computer that you can make a bootable cd on??This will ensure that the issue with the cd drive is or is not a hardware issue.
Here are a couple link that explain what I mean.
http://pcsupport.abo...t/bootcddvd.htm
http://www.ultimateb...m/download.html
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