[Crag_Hack]

Hey MinuteMouse I'm working on a script for you to follow. If all goes well it will be done in an hour or two. Will keep you posted.

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TY

[MinuteMouse]

TY

[Crag_Hack]

Hello MinuteMouse. Sorry for the delay I ran into major issues trying to create another procedure to help you. I ended up using a different procedure. I didn't have enough time to complete the procedure yesterday before I started work and was unable to post to you last night as the GeekstoGo website was having technical difficulties. Anyways please do the following:

Follow this link , download the msi file, then open and run it.
After try using Internet Explorer and Firefox and see what happens. If anything changes let me know. If all is the same as before please do the following:

• Click and then click Network.
• Click Network and Sharing Center.
• In the Network and Sharing Center box, click Diagnose and Repair.

Note You may also access the Network and Sharing Center in Control Panel.

Try using Internet Explorer and Firefox and see what happens. If anything changes let me know. If all is still the same as before please do the following:

• Click , type cmd in the Start Search box, right-click cmd.exe, click Run as administrator, and then press Continue.
• Type netsh winsock reset at the command prompt, and then press ENTER.
  Note If the command is typed incorrectly, you will receive an error message. Type the command again. When the command is completed successfully, a confirmation appears, followed by a new command prompt. Then, go to step 3.
• Type exit, and then press ENTER.

Once again try using Internet Explorer and Firefox and see what happens. Then report back to me with any problems or symptoms.

[MinuteMouse]

Hi,
I did all of the above that you requested and Internet Explorer is still not opening (again, telling me to diagnose/repair connection problems). Tried downloading the latest IE version (directly from Microsoft website) out of curiosity -- said I couldn't complete setup process because I have a newer version already installed (which I do not).

Thanks for your continued help. Take care.

[Crag_Hack]

Hey MinuteMouse. We will now run a scan with a special tool by Kaspersky to look for malware. Please do the following:

• Download AVPTool from Here to your desktop (use version 11)
• Run the program you have just downloaded to your desktop
• Accept the license agreement
  First we will run a virus scan
• Click the cog in the upper right
  
• Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan
  
• Allow AVP to delete all infections found
• Once it has finished select report tab (last tab)
• Select Detected threads report from the left and press Save button
• Save it to your desktop and attach to your next post
  Now the Analysis
• Rerun AVP and select the Manual Disinfection tab and press Start Gathering System Information
  
• On completion click the link to locate the zip file to upload and attach to your next post
  

Things to see in your next post:
AVP scan results file
AVP analysis results file

[Essexboy]

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