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(Another) BSOD on Win 7 Ult


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#1
chandwpl

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Hi,

Could someone help me please? I'm a newbie and really pulling my hair out in frustration.

Without adding new hardware or software, I keep getting the BSOD. It's been happening for a while now but fortunately, I backup using Norton Ghost. So, usually, I'd make a restore of my C:\ drive and 30 mins later, the PC is up and running again for 10 days. Then it happens again.

The BSOD usually says "PAGE FAULT IN NONPAGED AREA" and the BSOD usually happens on bootup. eg I'd finish using the computer and shutdown. Next time on bootup, this BSOD appears. I can't even bootup into Safe Mode (prob something iffy with my m/board but I'm not sure).

As the Norton Ghost backup method has worked, I've not really spent too much time looking into the solution.

Earlier today, I was working on a wedding video, using Pinnacle Studio. In the main, whilst editing, I've had no problems, but when creating the DVD, a BSOD appears everytime (I've tried it for 2 or 3 times now). The full video is about 100 minutes long. THE BSOD strikes my PC when the program is about 15 mins into the "DVD creation".

Frustrated, this time I have researched the BSOD and below is output from some steps I've taken so far :-

==============================
== a) Dump file contents :- ==
==============================
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 101
BCP1: 00000031
BCP2: 00000000
BCP3: 8DD00120
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012912-12823-01.dmp
C:\Users\DPL\AppData\Local\Temp\WER-26972-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

================================
== b) Verification of drivers ==
================================
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:>sfc.exe /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

=========================
== c) Windows Debugger ==
=========================

Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\012912-12823-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Machine Name:
Kernel base = 0x82c53000 PsLoadedModuleList = 0x82d9c4d0
Debug session time: Sun Jan 29 16:22:58.183 2012 (UTC + 0:00)
System Uptime: 0 days 2:49:54.775
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
....

=====================
== d) Pitstop scan ==
=====================
http://www.pcpitstop...?conid=24771954




So........it looks like there is a problem with "ntkrnlpa.exe", but having looked this up, it's a Windows System file.

My PC is prob 2 yrs old, custom built, AMD Phenom 9650 Quad Core, 3GB RAM, NVIDIA GeForce 8400 GS.

I only upgraded to Win7 about 1 year ago (clean install). Any suggestions on what to do next is greatly appreciated.

Thanks in anticipation.

Best rgds,


chandwpl

Edited by chandwpl, 29 January 2012 - 04:46 PM.

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#2
rockmilk

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Hello Chandwpl :welcome:


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#3
chandwpl

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Thanks Rockmilk! I've just got into the office so will have a look tonight. Thank you again! rgds, Chandwpl
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#4
chandwpl

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Hi Rockmilk,

Been a very busy week but I've finally managed to perform the memory tests....

I have 2*2gb modules and ran the program 1st with both modules attached to the m/board, and them again with each modules independently. Each run took over 6 hours.

Very pleased to report that there were no "errors".

Does this now suggest a software problem?

Thx,

Chandwpl

Edited by chandwpl, 03 February 2012 - 07:33 PM.

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#5
rockmilk

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Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#6
chandwpl

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Thx Rockmilk,


There were 2 dump files so "120205_BSOD after Pinnacle Studio - BlueScreenView Summary.txt" shows this

For each of the dump events, I have also listed the details (ie bottom half of screen of BlueScreenView" These are

a) 120129_BSOD after Pinnacle Studio - BlueScreenView.txt and

b) 120205_BSOD after Pinnacle Studio - BlueScreenView.txt

Many thanks!

chandwpl
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#7
jcgriff2

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Hi -

Bugcheck 0x101 = CPU hang

Test CPU - http://www.sevenforu...st-prime95.html

Info on 0x101 - http://www.sevenforu...7135-post1.html

Regards. . .

jcgriff2

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#8
chandwpl

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Thx jcgriff2 for your help.

I haven't had the time to read all of the 2nd link, but I did look into the 1st link (Stress Test With Prime95) and ran the program. No surprise that another BSOD appeared. Attachments below.

As indicated, I have had these BSOD problems, so I had to reach inside the case for the HDDs drives each time to restore Win7. After a while, I didn't bother putting the sides of the case back on. Can I leave it like that or should I put the sides back on?

Shall I run all the tests as suggested in the 2nd link?

Thx,

chandwpl
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#9
rockmilk

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Do you have your Operating System cd/dvd?If so you might try a repair install.
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#10
chandwpl

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Hi Rockmilk,

Thx - yes, I do have the DVD. I wasn't sure but, if I make a 'repair Install', will all my icons and shortcuts disappear?

Thx,

chandwpl
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#11
jcgriff2

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I would advise that you back up all important files.

Bugchecks are all 0x101 = CPU Hang

Two items of interest -
1. Old 2010 version Kaspersky installation; remove it using removal tool - http://kb.eset.com/e...tent&id=SOLN146
2. 2005 Marvin Bus driver - known to cause BSODs in Windows 7

I suggest update or removal - http://www.sysnative...d=MarvinBus.sys

Did Prime95 pass?

Regards. . .

jcgriff2

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#12
chandwpl

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Thx jcgriff2,

I tried the links but not 100% sure what to do next.....

Link 1... When I tried to use this, it tries to uninstall "Kaspersky 2011" and not "Kaspersky 2010". Are you asking me to remover Kaspersky 2011 completely and not use this anti-virus program? Or shall I remove, and reinstall?

Link 2... The link takes me to Pinaccle patches. However, I'm using the latest, Pinaccle Studio Ult v15, and there are no patches for this. If I remove the driver, then I won't be able to finish off the wedding video I'm working on.

No, Prime 95 never got to the end - I got a BSOD - see my posting @ "06 February 2012 - 10:40 PM"

Thx,

chandwpl

Edited by chandwpl, 08 February 2012 - 02:33 PM.

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#13
jcgriff2

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If Prime95 caused the 0x101 BSODs, then the problem is more than likely hardware failure - CPU or possibly mobo.
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#14
chandwpl

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Thx jcgriff2......does that mean I have to buy a new machine or is there a way to test the CPU and M/B? Thx chandwpl
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#15
jcgriff2

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I sit on the software side of the fence. I myself have only opened up a system <5x in my life; RAM & HDD replacement. Never have touched mobo, CPU, PSU, etc...

The dumps are only capable of pointing us in a direction, not to THE specific piece of hardware that is failing.

It comes down to economics -- the cost of replacing parts (exactly which part is unknown) v. the cost of a new system.

I would urge you to reinstall Windows 7 first, before replacing hardware as I have seen a very few cases where 0x101 bugchecks were caused by drivers.

http://www.sevenforu...html#post356791
http://www.sevenforu...roubleshtg.html

The bottom line = I am not hardware-qualified to recommend to you whether CPU or mobo needs replacement. Doing so would be misleading and dishonest and most certainly not in your best interest.

Regards. . .

jcgriff2

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