[CompCav]

Have the updates come back or still no change?

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Step 1.

Please go to this page at Microsoft.

Select and perform Method 2. Download and run the tool for your version of windows.

Reboot after the tool completes and test windows update.

If it works then post me a note, if not go on to step 2.


Step 2.

1. Open Notepad (or any text editor).

2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

3. Save the file to your desktop, using a .bat or .cmd extension.

4. Double-click the icon of the .bat or .cmd file.

5. A command window will open, run the commands, and then close.

Reboot

The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

If this works then post me a note, if not go on to step 3.


Step 3.

Reset permission
================
1. Please download the subinacl.msi file from the following link and save
the installation patch onto the Desktop:
http://www.microsoft....inityDownloads
2. Please go to the Desktop and double click the downloaded file.
3. Please select the C:\Windows\System32 folder as the Destination Folder
during the installation. Later we will use this tool to reset the permission
settings on the current machine.
Note: If UAC (User Account Control) window is prompted for permission to
continue, please click Continue.
4. Open the notepad again.
5. Copy the following commands and then paste them into the opened Notepad
window:

@echo off
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f
@Echo =========================
@Echo Finished.
@Echo =========================
@pause

6. After pasting the above commands, choose
Save as , make sure Save as type is All Files. Type "reset.bat" as the file
name and choose Desktop from the top drop down box as the save location.
7. Go to your Desktop and right click the reset.bat file, then choose "Run
as administrator."
8. You will see a DOS-like window processing.
NOTE: It may take several minutes, please be patient. When it is finished,
you will be prompted with the message: "Finished, press any key to continue".


Reinstall Windows Update Agent 3.0
===========================
1. Please insert your USB drive and download the file from the following link:
Windows Vista (32bit)
http://download.wind....gent30-x86.exe
Windows Vista (64bit)
http://download.wind....gent30-x64.exe
2. Save the file to D: drive or what ever letter your USB flash drive is.
Note: Please select a drive where Windows Vista was not loaded because the
file cannot be launched directly from the system root directory.
3. Click Start->Run, type: "D:\WindowsUpdateAgent30-x86.exe /wuforce"
(without quotations) and then press Enter to install the Windows Update
engine.
Note: The letter D: should be replaced with the letter of your USB drive if it is different and there is a space between "D:\WindowsUpdateAgent30-x86.exe" and
"/wuforce"

Now, let's run Windows Update again. If it does not work then reboot the computer and try again.

Please let me know the status of your updates.

[CompCav]

Step 1.

Please go to this page at Microsoft.

Select and perform Method 2. Download and run the tool for your version of windows.

Reboot after the tool completes and test windows update.

If it works then post me a note, if not go on to step 2.


Step 2.

1. Open Notepad (or any text editor).

2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

3. Save the file to your desktop, using a .bat or .cmd extension.

4. Double-click the icon of the .bat or .cmd file.

5. A command window will open, run the commands, and then close.

Reboot

The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

If this works then post me a note, if not go on to step 3.


Step 3.

Reset permission
================
1. Please download the subinacl.msi file from the following link and save
the installation patch onto the Desktop:
http://www.microsoft....inityDownloads
2. Please go to the Desktop and double click the downloaded file.
3. Please select the C:\Windows\System32 folder as the Destination Folder
during the installation. Later we will use this tool to reset the permission
settings on the current machine.
Note: If UAC (User Account Control) window is prompted for permission to
continue, please click Continue.
4. Open the notepad again.
5. Copy the following commands and then paste them into the opened Notepad
window:

@echo off
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f
@Echo =========================
@Echo Finished.
@Echo =========================
@pause

6. After pasting the above commands, choose
Save as , make sure Save as type is All Files. Type "reset.bat" as the file
name and choose Desktop from the top drop down box as the save location.
7. Go to your Desktop and right click the reset.bat file, then choose "Run
as administrator."
8. You will see a DOS-like window processing.
NOTE: It may take several minutes, please be patient. When it is finished,
you will be prompted with the message: "Finished, press any key to continue".


Reinstall Windows Update Agent 3.0
===========================
1. Please insert your USB drive and download the file from the following link:
Windows Vista (32bit)
http://download.wind....gent30-x86.exe
Windows Vista (64bit)
http://download.wind....gent30-x64.exe
2. Save the file to D: drive or what ever letter your USB flash drive is.
Note: Please select a drive where Windows Vista was not loaded because the
file cannot be launched directly from the system root directory.
3. Click Start->Run, type: "D:\WindowsUpdateAgent30-x86.exe /wuforce"
(without quotations) and then press Enter to install the Windows Update
engine.
Note: The letter D: should be replaced with the letter of your USB drive if it is different and there is a space between "D:\WindowsUpdateAgent30-x86.exe" and
"/wuforce"

Now, let's run Windows Update again. If it does not work then reboot the computer and try again.

Please let me know the status of your updates.

[boredcrow]

Updates still not working.

For the Norton thing, I have absolutely no idea what kind of Norton I would have had on my computer. Does it matter which tool I used? Also, I don't see any signs of Norton anywhere on my computer (such as in the Uninstall programs section); is it still necessary to run the tool?

I'll wait for answers before proceeding to the next step you posted.




Here's the log you requested:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.
326528 file records processed. 1162 large file records processed. 0 bad file records processed. 4 EA records processed. 50 reparse records processed. Unable to locate the file name attribute of index entry WFP.TMF
of index $I30 with parent 0x4428c in file 0x320b9.
Deleting index entry WFP.TMF in index $I30 of file 279180.
393522 index entries processed. CHKDSK is recovering lost files.
1 unindexed files processed. Recovering orphaned file WFP.TMF (204985) into directory file 279180.
326528 security descriptors processed. Cleaning up 14 unused index entries from index $SII of file 0x9.
Cleaning up 14 unused index entries from index $SDH of file 0x9.
Cleaning up 14 unused security descriptors.
33498 data files processed. CHKDSK is verifying Usn Journal...
37537440 USN bytes processed. Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

299365371 KB total disk space.
284634480 KB in 214918 files.
122140 KB in 33499 indexes.
0 KB in bad sectors.
438979 KB in use by the system.
65536 KB occupied by the log file.
14169772 KB available on disk.

4096 bytes in each allocation unit.
74841342 total allocation units on disk.
3542443 allocation units available on disk.

Internal Info:
80 fb 04 00 69 ca 03 00 b6 38 06 00 00 00 00 00 ....i....8......
4f 69 00 00 32 00 00 00 00 00 00 00 00 00 00 00 Oi..2...........
48 01 34 00 48 01 34 00 02 00 00 02 28 81 35 00 H.4.H.4.....(.5.

Windows has finished checking your disk.
Please wait while your computer restarts.

[CompCav]

Let's use this Norton removal tool. Go to step two and click the yellow download button and save it to your desktop, then run it. This tool removes all of their products since 2003 so it will do the trick!

[CompCav]

There is another very real issue with your hard drive. You have way to little free space.

According to checkdisk you have a hard drive with 299,365,371 KB total disk space. You currently have only 14,169,772 KB available on disk.

This translates to only 4% free space. For your computer to perform properly we need at least 15% and 20% is optimum.

So you need to remove 44,904,805 KB of data and really 59,873,074 KB of data.

This translates to 43 gigabytes minimum and 57 gigabytes optimum that need to be moved to another drive for storage.

[boredcrow]

I ran the Norton removal tool, and moved some files around. Is there one specific place on my computer where I could see where the largest chunks of memory are being used? I mean, I have a fairly good idea where the vast majority of it is, obviously, but I'd like to see a chart all the same.

Should I be working on the steps in post 137, or do you have any other suggestions following that log? (I should be at 15% free disk space shortly)

[CompCav]

Clear space first since it will help longterm as well as now.

Here is a tool to look at where the files are.

http://sourceforge.n...cts/windirstat/

It should help you find the files by size and other criteria!

Then do post #137 it will get updates working then we will focus on the installer!!!

[boredcrow]

Sorry I haven't been on much lately... I promise to be more prompt in my responses from here on out.

All steps completed, and alas, no good. I *think* the last tool installed properly. It gives me some message about quiet mode, and then once I click okay, it just vanishes, and nothing further happens. Upon restart, the computer still doesn't check for updates.

Any advice?

[CompCav]

To check updates go to:

Start >> Control Panel >> select View by: (either) Large icons or Small icons >> Windows Update >> Check for Updates

What does it do or say?

It should act like it is checking and then come back with a message saying

Most recent update check:with a time that is Today at X:XX XM.

[boredcrow]

It tries very briefly to check for updates, and then comes back with the same "Error 80070490: Windows Update encountered an unknown error." Below, it says "Most recent check for updates: never", as I haven't been able to get it to check for updates since we reinstalled windows update a while back.

[CompCav]

Here is the system update readiness tool link.

Please download and install the Vista 32 bit (x-86) version and run it.

Then try to update again. We are going to lick this just hang in there!

[boredcrow]

Even after a couple of restarts, still no updates.

[CompCav]

I am consulting with my instructor. Please be patient with us.

On another subject, how is the computer performing outside of this issue?

[CompCav]

Step 1.

Verify msiexec Version

Click Start >> type command >> right click Command Prompt in menu above >> Select Run as administrator

At the prompt in the black command window that opens type msiexec /?

A new window will open, check the version number of Windows Installer. If it is lower than 4.5 please let me know !


Step 2.

Please run the MS Fixit here.

Then try to run updates again. If it does not work go on to Step 3.


Step 3.

• Please download Farbar Service Scanner and run it on the computer.
  
  
• Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center / Action Center
• Windows Update
• Windows Defender

• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Step 4.

Please post:

FSS.txt

Let me know the version of msiexec.

If the fixit tool corrected the updates issue.

[boredcrow]

Computer is running great - no troubles, no issue with viruses or weird popups or google redirecting. It's been very nice!


Ran all the steps with windows installer on the link; the version is 4.5, and everything else seemed okay.

Here's the FSS log; looks like something might be wrong with my windows defender, but I await your expert advice.



Farbar Service Scanner Version: 01-03-2012
Ran by Sabrina (administrator) on 04-03-2012 at 18:31:32
Running from "C:\Users\Sabrina\Desktop"
Microsoft® Windows Vista™ Business Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****