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Computer operating slowly, pop-up IE windows, virus scan software find


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#151
CompCav

CompCav

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MS security Essentials sets Windows defender exactly this way.

So this is normal and all the files look perfect.

I will continue to study this one with my instructor and get back to you on it.

Once again thank you for your patience. I am glad the malware is gone we just have this pesky update problem and IE not updating to 9.0

CompCav
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#152
CompCav

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Step 1.


Open Internet Explorer > Tools >Internet Options > Security > Click ‘trusted sites’ icon >Click Sites > uncheck ‘require server verification’.

Then add following sites :

http://*.windowsupdate.microsoft.com
http://*.windowsupdate.com
http://update.microsoft.com
http://update.micros...v6/default.aspx

Click Close > Apply > OK. This is known to help the GenuineValidated Windows, in some cases, but not always.

Try updates again.

If it does not work go on to Step 2.


Step 2.

OTL Fix


We need to run an OTL Fix

  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.

    :OTL
    
    
    :files
    ipconfig /flushdns /c
    
    
    :Commands
    [resethosts]
    [emptytemp]
    [createrestorepoint]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date and the time of the tool run.

After run please try updates again, if it does not work then go on to Step 3.


Step 3.

Go here and run the fixit.

Try updates again. If it does not work go on to Step 4.


Step 4.

Download Windows Repair (all in one) from this site

Install the program then run or just re run the copy you have if you still have it.

On the start repairs tab select advanced mode and click start
Posted Image
Select the items in the red surround (remove the ticks from the rest ), you will have to go down the page to get the Repair MSI ticked (pictured in picture 2 below) and tick restart system when finished then click Start
Posted Image
Posted Image

If it does not work go on to Step 5.


Step 5.

Disable real time protection in MS Security Essentials.

Then try updates again.

Once you test it please re enable real time protection before posting results of these steps.
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#153
boredcrow

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Went through all the steps successfully, and still no good. It seemed to think for a long time about installing updates after I ran the Windows Repair (all in one), but still no good, not even after turning real time protection off for MS Essentials.

Here's my OTL log:
All processes killed
========== OTL ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Sabrina\Desktop\cmd.bat deleted successfully.
C:\Users\Sabrina\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Sabrina
->Temp folder emptied: 28154017 bytes
->Temporary Internet Files folder emptied: 222058732 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 43694214 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 23869 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 537683 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 1002872337 bytes

Total Files Cleaned = 1,237.00 mb



OTL by OldTimer - Version 3.2.33.2 log created on 03072012_180258

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...
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#154
CompCav

CompCav

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I consulted with my instructor and it might be an issue with your copy of IE 8.

So we will first try to correct it and then run Windows Repair again.


Step 1.

Please download the attached file to your desktop.
Attached File  ie8-rereg.zip   2.02KB   30 downloads

Right click the unzipped file and Run as administrator.

Once it completes reboot your computer and try updates again.

If not go to Step 2.


Step 2.

Download Windows Repair (all in one) from this site

Install the program then run

Go to step 2 and allow it to run Disc check
Posted Image
Once that is done then go to step 3 and allow it to run SFC
Posted Image
On the start repairs tab select advanced mode and click start
Posted Image
Select the items in the red surround (remove the ticks from the rest ), you will have to go down the page to get the Repair MSI ticked (pictured in picture 2 below) and tick restart system when finished then click Start
Posted Image
Posted Image

Please let me know the status of updates.

Edited by CompCav, 07 March 2012 - 10:08 PM.

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#155
boredcrow

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Fixes ran just fine... but still nothing. :(
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#156
CompCav

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Well what are the current issues with the computer?

We may need to do a repair/upgrade install of Vista SP2. Do you or can you get a copy of Vista 32 bit SP2?

CompCav

Edited by CompCav, 09 March 2012 - 09:07 PM.

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#157
CompCav

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We have a few things that have not responded to our corrective tools and the symptoms you have indicate an underliying corruption of the operating system that will require either a repair/upgrade install or a factory restore.

Here are the major considerations:

Factory Restore


What is needed:

  • Access to your recovery partition on your computer.
  • Backup of your files.
  • Disks and serial numbers for all your programs that did not come with the computer.

What happens:

  • The computer is brought back to the state it was when you bought it.
  • You will have to upgrade Vista to SP2 and all updates since SP2.
  • You must reinstall all the programs you added since purchasing and any upgrades to them.
  • All the files you copied off will need to be transferred back for your use.

How long does it take:

  • About 2 hours to do the factory restore.
  • Time to do service pack updates about 1 hour.
  • Time to reinstall added programs and files depends on the count of each.

Pluses:

  • Partition is on your computer so no need to hunt for something else.
  • Everything will be like new.

Minuses:

  • Must have all installation media for additional programs and serial numbers if any to install.
  • Time to complete is longer.

Repair/Upgrade Install


What is needed:

  • A windows 32-bit SP2 Installation disk or slipstream to SP2 an earlier version.

What happens:

  • After the repair/upgrade install you will have to upgrade Vista the amount since SP2.
  • Your programs and files will be unaffected.

How long does it take:

  • About 2 hours or less if all goes well.

Pluses:

  • Minimal changes to your programs and files.
  • Shortest amount of time to complete.

Minuses:

  • Must have a Vista 32-bit SP2 installation disk.
  • Slightly lower success rate than the factory restore.


There are many factors you need to consider in deciding which path to take. If you have questions please ask me and take an appropriate amount of time to make this decision so that you are comfortable with your decision.

Regards,

CompCav
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#158
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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